[34840] in Hotline Meeting
2nd message - Support on dorm printers
daemon@ATHENA.MIT.EDU (Tom Lane)
Tue Sep 17 11:11:47 1996
Date: Tue, 17 Sep 1996 11:11:38 -0400
To: hotline@MIT.EDU
From: Tom Lane <tomlane@MIT.EDU>
Cc: saperl@MIT.EDU, elwood@MIT.EDU
Hello,
Problem number 2 is being/been taken care of. I do not think I got a reply
on problem #1 - printer in Bexley. Do I handle this through you guys or PC
Service? Now that Brian M. is gone I need to come up with a new process for
dealing with hardware problem on MIT owned dorm printers.
Please let me know soon - the printer is still down.
Thanks!
Tom
>Date: Thu, 05 Sep 1996 10:45:53 -0400
>To: hotline
>From: Tom Lane <tomlane@mit.edu>
>Subject: Support on dorm printers
>Cc: saperl,foley,elwood
>
>Hi All,
>
>We have several dorms that have MIT owned printers. In the past when I
needed support I would contact Brian Melanson. He would solve most
configuration/software problems and then forward the hardware problems to
someone else (not sure which group). Should hardware problems with the dorm
printers go to you guys?
>
>I have 2 problems.
>
>1. Printer: jonathan
>location: w13-basement (Bexley)
>problem: On start up the all the LCD panel pixels light up and stay on.
Rebooting with jet direct card and network connection removed leads to same
result. Have tried cold reset and menu reset with no luck. HP thinks it is
hardware related.
>
>2.Pinter: pulp-fiction
>location: thats the problem
>This printer use to be in Senior house before the renovation but now it is
gone. RCC Joe Foley thinks cluster may have moved it but we really don't
know. Can anyone shed light on this?
>
>Tom Lane
>Residential Computing
>
