[31278] in Hotline Meeting
Re: printer
daemon@ATHENA.MIT.EDU (tomlane)
Mon Dec 11 17:30:38 1995
Date: Mon, 11 Dec 95 11:42:22 EST
To: iobeid@MIT.EDU (Iyad Obeid )
From: tomlane@MIT.EDU (tomlane)
Cc: rcc@MIT.EDU, hotline@MIT.EDU, bwmelans@MIT.EDU
Hi Iyad,
I talked with HP support and the indicated that the error message "79
service 8308" is a very broad error that could be software or hardware
related.
The printer may not understand the format of the particular job that has
been sent to it. This makes it rather difficult to pin down because it
means that individual users are sending jobs that stall the printer. This
seems consistant with the problems that we were experiencing in Bexley -
one users jobs would stall the printer. HP said it could be add-in fonts,
attempting to print to the unprintable area on the edge of the page,
incorrect/corrupted printer drivers or weird/large graphics.
As for hardware problems - If it having trouble with graphics it may be
related to the simms, either faulty or loose. The also said that a bad
formatter board could be the culprit if the problem is occuring on a daily
basis.
See if you can track it down to a particular user - if you have had a user
who has complained that they have never printed succesfully or have never
been able to print a particular job.
Also does the error always start with "79"?
Tom
>Tom-
>
>The Baker printer has been very erratic over the weekend. Most notably,
>I've been getting complaints from pc users that bricks is not available over
>appletalk. I have no idea how to address this. The appletalk problem and
>the "8308" problem are both very erratic. I realize that if we wait long
>enough, the printer will usually just start to work, but this is pretty weak
>considering that this is the end of the term and people are sweating out lab
>reports and term papers, and don't wish to have to worry about how they are
>going to transfer their mac paper to a pc in order to get it to a networked
>printer. Please have someone deal with bricks. It has been a recurring
>trauma for us for quite some time now. Thanks.
>
>--Iyad
