[25865] in Hotline Meeting
RE: hardware problem is a system patch
daemon@ATHENA.MIT.EDU (Eric F. Cunningham)
Mon Dec 5 16:31:34 1994
Date: Mon, 5 Dec 94 16:32:36 EST
From: eric@salmon.whoi.edu (Eric F. Cunningham)
To: burke@MIT.EDU
Cc: ops@MIT.EDU, nschmidt@MIT.EDU, dcns-cluster@MIT.EDU, chisolm@MIT.EDU,
gio@MIT.EDU, ecunningham@aqua.MIT.EDU, hotline@MIT.EDU,
jjmorey@MIT.EDU
Hi Jerry. Sorry for the delay in replying.
>The move of a machine in WHOI is not a trivial matter for us. We have to
>be notified in advance about new subnets, becuase the rc.net file
>contains the information for the current WHOI subnet we agreed to have
>in our rc.net file.
I'm realizing this now. Had I known beforehand, however, that WHOI is not to
move a machine, perhaps other arrangements could have been made. Although,
I did notify Hotline and Consultant via email and voice mail w/24 hrs notice.
When I heard no reply at all after 24 hrs (not even acknowledgement of
receipt of my question), I moved the machine myself (after all, the
WHOI computer department has been in the business of moving machines for over
25 years).
24 hrs may not have been enough lead time, I know, which is the fault of poor
management decisions here at WHOI, not w/MIT. Please know that I don't go
around moving machines willy-nilly for lack of anything better to do.
Extreme circumstances here at WHOI actually forced this into the headache it
has become for all of us.
>Now, since you moved to a new subnet it is not in our rc.net file and
>it takes time to put the patch in the release. The ops group is aware of
>your problem and are talking to release engineering staff and are trying
>to make a new release to allow for your move. This is scheduled for
>January 31st.
This is good to know, finally. I can now at least plan on a timefame for
the fix. This info has eluded me until now.
>Your option for now is to move the workstation back, or maintain your
>own rc.net file.
I unfortunately cannot move the machine back, so I'll have to maintain its
rc.net.
>In the future it is best for you to notify hotline in advance of your
>moveing workstations to different subnets. That way we could plan for
>these patches to the releases.
> Thanks, Jerry
As I mentioned above, I tried this and after I had not even received
acknowledgement of my request after what I consider to be a reasonable
amount of time, I was forced to do the move myself.
For the record, in a perfect world, what should happen after I notify
Hotline about a machine move and what time frame does that encompass?
For example, can I expect someone from Athena/MIT to show up on site at WHOI
within 2 hours to move my machine for me? Clearly, I don't think a machine
move in mid-October should have to wait for resolution until the end of the
following January.
>It sounds like Eric moved a workstation, which he probably shouldn't
>have. But then (at least as he tells it) he was given a run-around
>between hotline,system support, and network folks. How should we have
>handled this so that he didn't go to OLC as a last resort? Or did he
>just misunderstand what we were telling him?
>
> Naomi
I feel I was indeed given the runaround by many folks; I think I
understand how things work, even more so now after having been through
the mill on this issue, unfortunately.
===========================================================
Eric Cunningham - Desktop and Workstation Services Team
Computer and Information Services
Woods Hole Oceanographic Institution
Woods Hole, MA 02543 voice: (508) 457-2000 x2224
fax: (508) 457-2174 e-mail: ecunningham@whoi.edu
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