[25674] in Hotline Meeting
RE:WHOI problem
daemon@ATHENA.MIT.EDU (jjmorey@MIT.EDU)
Wed Nov 23 07:29:13 1994
From: jjmorey@MIT.EDU
To: hotline@MIT.EDU
Date: Wed, 23 Nov 1994 07:28:57 EST
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Date: Tue, 22 Nov 94 17:42:49
From: burke@MIT.EDU (Jerry Burke)
To: "Naomi B. Schmidt" <nschmidt@MIT.EDU>
Subject: Re: How should this have been handled?
Cc: op@MIT.EDU, dcns-cluster@MIT.EDU
Hi Naomi,
I have to get more history:
But we have an escalation process:
If it is not a hardware repair nor a hacked system. We refer to ops. The
network help-desk should not be involved in this at all, since this is
(WHOI's) their own supported network. I believe ops should handle this
one, since they (WHOI) are setup in a special way.
I don't know why it did not get to ops. I will find out.
I reported to op. This evening, it is in hotline and will remain open
until ops let's us know the resolution.
Thanks, Jerry
To: burke@MIT.EDU, kim@MIT.EDU
Subject: How should this have been handled?
Date: Tue, 22 Nov 1994 11:26:44 EST
From: "Naomi B. Schmidt" <nschmidt@MIT.EDU>
It sounds like Eric moved a workstation, which he probably shouldn't
have.
But then (at least as he tells it) he was given a run-around between
hotline,
system support, and network folks. How should we have handled this so
that
he didn't go to OLC as a last resort? Or did he just misunderstand what
we
were telling him?
Naomi
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From: eric@pearl.whoi.edu.whoi.edu (Eric Cunningham)
Message-Id: <9411221607.AA09839@pearl.whoi.edu.whoi.edu>
To: jjmorey@MIT.EDU
Subject: Re: Hardware Problem?
Cc: hotline@MIT.EDU, nschmidt@MIT.EDU, ecunningham@whoi.edu
> I was notified by OLC that someone from WHOI had called them
> about a system that was moved and that the system was having
> problems coming back up. From the description it sounds like
> the same problem you where having with menhaden in Oct. Are
> you aware of this situation? And any problems with the Hardware
> or software at WHOI in the future, need to be called into the
> Athena hardware hotline 253-1410 not OLC.
This is the same problem that first I reported in October re:
menhaden. The system is up now, but because I need to include
new gateway info in menhaden's local rc.net, I still have the
problem that any software downloads/upgrades wipe my local changes
and require that I re-edit my local file. Since this is a
maintenance headache that can be avoided (simply, I thought) I'm
still trying to get the correct gateway info in place at MIT so
software downloads will include the info needed by menhaden to
boot automatically w/out my having to edit anything (like it used
to be before menhaden was moved).
The only reason OLC was dragged into this was because I couldn't
get anywhere w/hotline since it is net folks' problem and they
offer no solution for this since it is felt to be system support
folks' problem; system support folk say to wait for a future
software release. Someone along the line suggested I use OLC for
this. So, I think I've involved just about everyone there is at
this point!
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