[14680] in Hotline Meeting
pal-p and Prof Troxel
daemon@ATHENA.MIT.EDU (John Chase)
Mon Mar 29 20:22:32 1993
To: burke@Athena.MIT.EDU
Cc: dcns-cluster@Athena.MIT.EDU, hotline@Athena.MIT.EDU, lavin@Athena.MIT.EDU
Date: Mon, 29 Mar 93 20:22:20 EST
From: John Chase <jchase@Athena.MIT.EDU>
Prof. Troxel has complained to Jim Bruce, Ed Moriarty, Hotline
and Anne Lavin concerning the printserver in 38-601.
Events.
-Young and/or Prof. Troxel informed hotline the printserver
in 38-601 was broken.
-Young sent mail to hotline. When (?).
-Prof Troxel claimed to have informed Hotline on Friday.
-JJ Checked the contract database and confered with Young
about the problem. Monday morning.
-A message was left for Prof. Troxel stating the print server
was NOT under contract.
-A follow up message was left for Prof Troxel 2 minutes latter
stating the printserver WAS under contract and DEC was being
notified with a service call.
-JJ placed a service call to DEC at 12 noon.
-I met Dave Towle and Bill Mehan in w20 about 12:30. Dave
said he was going to 7-012 then 38-601 to check the printserver.
-Prof Troxel called 1410 at 1:40pm and left word that the "printers
were still down" and he BADLY needed service.
-I called Prof Troxel at ~2:15 and told him DEC was on
the way or may have come and gone already. I let him know
we would bring the printserver back online ASAP.
-There was a flamming v-mail left by Prof. Troxel stating
his dissatifaction. No time given on call. Call is archived
in 1410.
-Anne Lavin stated that Prof Troxel has flammed to Jim Bruce,
etc..
-Hotline had no update from DEC on the call.
-I paged Dave Towle at ~6:30pm who told me a RD53 drive was
ordered.
-I asked Dave to make this an am priority. I told Dave to page
someone when he goes on site so we can immediatly load
software and provide him with any needed parts.
-I will send e-mail to op for their assistance.
-I will label a good VSII to be used for any kind of spares
needed in the staging room.
John Chase
