[10178] in Hotline Meeting
service calls on sipb machines
daemon@ATHENA.MIT.EDU (kim@Athena.MIT.EDU)
Wed Aug 19 10:10:39 1992
From: kim@Athena.MIT.EDU
To: hotline@Athena.MIT.EDU, wliang@Athena.MIT.EDU
Cc: sipb-staff@Athena.MIT.EDU
Date: Wed, 19 Aug 92 10:09:36 EDT
Hi,
Just so you folks know...
sipb machines are run by sipb, not system support. (If they really
need me to I'll log an off-hours hardware service call for them, but
the system support group does not do any software maintenance on
their machines.)
For service calls involving sipb machines you should deal with sipb
directly. When the service call has been completed let them, or some
contact that they've designated, know about it.
Since I wasn't waiting for a service call, I more or less ignored this until
today. Luckily probe caught the second message. Potentially, the machine was
sitting idle from noon to 1:30, with no one knowing the machine had been
repaired.
If there's any questions let me know.
Kim
PS: sipb folks, for servers maintained by system support I require the FSE
to notify the _contact_ (usually a specific member of staff) as well
as hotline when work has been completed on the server. That way we don't get
non-descript, but important, mail messages set to a mailing list sitting
around for hours. You may want to do something similar.
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To: probe@Athena.MIT.EDU, op@Athena.MIT.EDU
Subject: Ready for "Software" not "service"
Date: Tue, 18 Aug 92 13:37:22 EDT
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To: op@Athena.MIT.EDU
This is the SIPB server ROSEBUD. It is now ready for service...
/***** hector:resolved / mit-priam!jchase / 12:39 pm Aug 18, 1992*/
/***** hector:hotline / priam!wliang / 11:50 am Aug 18, 1992*/
From wliang@MIT.EDU Tue Aug 18 11:50:44 1992
Date: Tue, 18 Aug 92 11:54:51
From: wliang@MIT.EDU (Winnie Liang)
To: hotline@MIT.EDU
Subject: log#495506
Kevin Denman called about an IBMRS6000, 520. He said the disk drive has
been replaced, been formatted, and certified with no errors. It is all
set and can load software.
Winnie
student help desk
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