[644] in I/T Delivery
WebMail Delivery Status - November 2001
daemon@ATHENA.MIT.EDU (Jagruti S. Patel)
Fri Dec 7 15:44:55 2001
Message-Id: <5.0.2.1.2.20011207150816.028e5b28@hesiod>
Date: Fri, 07 Dec 2001 15:42:26 -0500
To: delivery@mit.edu
From: "Jagruti S. Patel" <jag@MIT.EDU>
Cc: webmail@mit.edu, jis@mit.edu
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Project Name: WebMail - Implementation of IMP
Project Leader: Jag Patel
Report Date: December 7, 2001
URL: http://web.mit.edu/is/delivery/webmail
Try it out at http://web.mit.edu/webmail/
This Month's accomplishments Plans (November 2001)
- Continued monitoring feedback and issues; no major issues have popped up
- Met with usability team for heuristic testing, addressed a number of concerns
- Continued to improve interface based on user feedback
- Met with "support council" to determine time line for official WebMail
support
* will put webmail@mit.edu into CaseTracker under a Delivery category
* consider keeping WebMail in public pilot phase until Spring 2002
* need to create stock answers and refine documentation before
support announced
- Held information and training session for HelpDesk student consultants
- Considered types of usage / measurement
- Noted another peak in usage during Thanksgiving week (pretty graphs will
be in notebook soon)
Next Month's Plans (December 2001)
- Hold information and training session for HelpDesk Staff, BLT and TPS
- Continue working to add functionality options (e.g. quota lookup, MIT
Directory lookup)
- Update Horde/IMP code base to more current version
- Continue communications, emphasizing public pilot for anyone to try
- Prepare for pleasant onslaught of holiday users
Issues / Observations
- The meeting with the "support council" for webmail (Greg Anderson, Oliver
Thomas, Barbara Goguen, Jeanne Cavanaugh, Ginny Williams + WebMail Team)
was very useful. It was a good forum in which to give an update, ask
questions, and also set a realistic support time line.
- Team considered a field trip to warm remote climate for trying out
WebMail (Hawaii, Bora Bora). Unfortunately, Downtown Boston is still a
warm remote climate. (Remote from MITNet at least.)
------------------------------------------------------------------------
Jag Patel
MIT Information Systems
jag@mit.edu
617.253.8167
