[570] in I/T Delivery
monthly project report - casetracker
daemon@ATHENA.MIT.EDU (Barbara Goguen)
Mon Sep 10 13:10:21 2001
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Date: Mon, 10 Sep 2001 13:10:18 -0400
To: delivery@mit.edu
From: Barbara Goguen <goguen@MIT.EDU>
Cc: tooltime-team@mit.edu
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project name: casetracker 1.5
project leader: barbara goguen, oliver thomas
report date: September 10, 2001
submitted by: barbara goguen
url: http://web.mit.edu/tooltime/notebook/
accomplishments past period:
- recruited additional documentation and project management
assistance, esther yanow
- assisted FSS with their pilot and proposal to begin using
casetracker for their change management process
- began discussing how to address casetracker policy and administration issues
- began testing new web interface and reporting bugs along the way
- tracked down issues with casetracker under win2k and on a client
machine and got casetracker desktop working in both situations
goals for coming period:
- determine how best to handle organization of all necessary
documentation including developer "how-to" documents, functional and
interaction documents, administrator and operator documents, etc.
- move email and web enhancements from test into production
- do preliminary tracking of expenses to facilitate the creation of a
casetracker budget should the decision be made to do so.
- determine timing for upgrading production machine to oracle 8.1.7
- follow-up with east about moving some casetracker work into their workspace
issues:
- more high volume users are causing potential operational issues
with things like the history table filling up more rapidly; new
users continue to struggle with the concept of wide consultant
visibility to data .
key learning:
- casetracker is more than just a delivery effort, and requires more
of an organization of resources behind it to make the right things
happen
team dynamics:
- all is well, though we have not met much recently
