[927] in resnet
Re: Web-based support
daemon@ATHENA.MIT.EDU (Ashley Jarrell)
Fri Mar 1 10:25:35 2002
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Message-ID: <Pine.GSO.4.21.0203010914580.846-100000@moe.cas.utk.edu>
Date: Fri, 1 Mar 2002 10:12:32 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Ashley Jarrell <ajarrell@UTK.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <5.1.0.14.2.20020228180348.031101c8@mail.bucknell.edu>
I'll second what Don said. We have been using Desktop Streaming
here at the University of Tennessee for about a year now and the product
works great. We've saved ourselves a lot of footwork by using the
product. Our customers have also given us a lot of positive feedback.
It was easy to implement and as Don said the company is great to work
with. The other great thing about the product is that it is tremendously
easy to learn how to use.
Thanks,
Ashley
______________________________________________________________________________
Ashley D. Jarrell
Manager
Office of Information Technology
Customer Technology Support
400 Dunford Hall
Knoxville, TN 37996
(865) 974-2650 (phone)
(865) 974-8655 (fax)
On Thu, 28 Feb 2002, Don Rea, ISR ResNet Support Coordinator wrote:
>At 11:14 PM 2/27/2002 -0500, you wrote:
>>Desktop Streaming
>
>We've been using DS since last summer, and we're about as pleased as we can
>be with it. We have greatly increased the number of resolutions at first
>contact, reduced the number that have to go to dispatch, and generally
>saved a butt load of time.
>
>Things we particularly like: Mac and Solaris support (Linux as well, though
>we don't really care); easy reporting on usage and feedback; ExpertCity is
>very, very easy to work with; it's astonishingly fast, especially
>considering that the servers are in Mountain View. Our Library Reference
>Desk uses it for their virtual Ref Desk, also (they say it beats every
>reference-specific product hands-down for their needs), so we saved some
>money by going in together on the licensing. We did a presentation on this
>last fall at the ACM-SIGUCCS Users Conference; I can get you our slides, if
>anyone cares. Should I present on this in Buffalo?
>
>Possible drawbacks: No way to separate seat licenses from logins, so if you
>have more actual techs than seats, techs on different shifts must share
>logins--potentially bad because if you log in using a name already in use,
>the other person gets unceremoniously disconnected; the Mac client is not
>release version and is not stable on some systems (the pattern seems to be
>OS 9 users who also have an OS X partition on the same machine can't
>connect, but we're not sure yet, and OS X is not supported at all); and it
>isn't cheap--you'll have to do a careful C-B analysis to see if this is the
>right choice for your institution.
>
>
>____________________________________________________
>
>Don Rea <rea@bucknell.edu> (570) 577-3278
>ResNet Support Coordinator
>Technology/Media Desk Technical Services Analyst
>Bucknell University Information Services & Resources
>____________________________________________________
>
>'Computer literate' used to mean 'able to program.'
>Now it means 'able to find web pages.'
> --Peter Coffee
>
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