[906] in resnet
Re: student employees
daemon@ATHENA.MIT.EDU (Daxter Gulje)
Thu Feb 28 12:32:50 2002
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Message-ID: <EF6375215231544B87FD58A965410B8AC5678E@exchange.housing.ucsb.edu>
Date: Thu, 28 Feb 2002 09:19:45 -0800
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Daxter Gulje <dgulje@HOUSING.UCSB.EDU>
To: RESNET-L@listserv.nd.edu
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>Is your computing help desk staffed by students only? If yes how many? =
If no, is it split, or all full time staff >members?=20
=20
The ResNet hotline is staffed from 10-5, M-F by my RCCs. The other =
full-time staff member and I cover the line from 8am-10am, or whenever =
the RCCs can't make it in.
=20
>What are the responsibilities of the student employees?=20
=20
They are Residential Computer Consultants, paid to assist ResNet users =
in accessing the network (everything from installing NICs to =
reformatting/reinstalling an OS if a host has been compromised).
>Are there different level positions within the Computing Help Desk? =
Example, we currently have >Student Consultants and Student =
Assistants.=20
=20
No, the only distinction we have is RCC/Senior RCC. Senior is at least =
one year with us and excellent performance during that time.
>What is the pay scale for student employees
=20
$250/mo regular RCC, $375/mo for senior RCCs
=20
>Do students support students only, or do they support faculty and staff =
as well?=20
=20
Student residents only.
>Do students go onsite?=20
=20
Their primary function is on-site work. The phone hours/help desk is =
something I snuck into their contracts at the last second ;)
>Do you have trouble filling the positions you need each term or =
semester? How do you advertise your >positions?=20
=20
Don't know yet, but I don't think so...it seems to be a very highly =
sought-after position. I'm still thinking about the advertising part.
>What is your policy for not showing up for a shift? Being late? Or, =
needing a sub?=20
=20
Nothing severe for the phone hours. Provided they are getting their =
workorders done in a timely fashion and performing well on a regular =
basis...I expect a lot, but I give a lot for meeting those expectations.
>What kind of training sessions do you provide for student employees? =
Are there mandatory weekly >meetings for updates, once a month?
=20
I do a training week for all the RCCs one week prior to the beginning of =
Fall Quarter. They receive training from 8-3, every day. I am able to =
adjust that number of hours based upon the skill sets of those coming =
in, and how many are returning from the previous year.
>Do students do triage?=20
=20
If need be, sure.
=20
=20
/Dax
__________________________________________
Daxter Gulje
Assistant ResNet Coordinator
University of California, Santa Barbara
805.893.4747
=20
=20
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<DIV><FONT size=3D2><SPAN class=3D170333516-28022002>></SPAN>Is =
your computing=20
help desk staffed by students only? If yes how many? If no, is it =
split, or=20
all full time staff <SPAN class=3D170333516-28022002> =
</SPAN><SPAN=20
class=3D170333516-28022002>></SPAN>members? </FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2></FONT> </DIV>
<DIV><SPAN class=3D170333516-28022002></SPAN><FONT size=3D2><SPAN=20
class=3D170333516-28022002>T</SPAN><SPAN class=3D170333516-28022002>he =
ResNet=20
hotline is staffed from 10-5, M-F by my RCCs. The other =
full-time=20
staff member and I cover the line from 8am-10am, or whenever the RCCs =
can't=20
make it in.</SPAN></FONT></DIV>
<DIV><FONT size=3D2><SPAN =
class=3D170333516-28022002></SPAN></FONT> </DIV>
<DIV><FONT size=3D2><SPAN class=3D170333516-28022002>></SPAN>What =
are the=20
responsibilities of the student employees? </FONT></DIV>
<DIV><FONT face=3DArial color=3D#0000ff size=3D2></FONT> </DIV>
<DIV><SPAN class=3D170333516-28022002></SPAN><FONT size=3D2>T<SPAN=20
class=3D170333516-28022002>hey are Residential Computer Consultants, =
paid to=20
assist ResNet users in accessing the network (everything from =
installing NICs=20
to reformatting/reinstalling an OS if a host has been=20
compromised).</SPAN></FONT><BR></DIV>
<DIV><FONT size=3D2><SPAN class=3D170333516-28022002>></SPAN>Are =
there=20
different level positions within the Computing Help Desk? Example, we=20
currently have<SPAN class=3D170333516-28022002> </SPAN><SPAN=20
class=3D170333516-28022002>></SPAN>Student <SPAN=20
class=3D170333516-28022002> </SPAN>Consultants and Student Assistants. =
</FONT></DIV>
<DIV><FONT size=3D2></FONT> </DIV>
<DIV><SPAN class=3D170333516-28022002><FONT size=3D2>No, the only =
distinction we=20
have is RCC/Senior RCC. Senior is at least one year with us and=20
excellent performance during that time.</FONT></SPAN></DIV><BR>
<DIV><FONT size=3D2><SPAN class=3D170333516-28022002>></SPAN>What =
is the pay=20
scale for student employees</FONT></DIV>
<DIV><SPAN class=3D170333516-28022002><FONT =
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D170333516-28022002><FONT size=3D2>$250/mo regular =
RCC, $375/mo=20
for senior RCCs</FONT></SPAN></DIV>
<DIV><FONT size=3D2> </FONT></DIV>
<DIV><FONT size=3D2><SPAN class=3D170333516-28022002>></SPAN>Do =
students=20
support students only, or do they support faculty and staff as well?=20
</FONT></DIV>
<DIV><FONT size=3D2></FONT> </DIV>
<DIV><SPAN class=3D170333516-28022002><FONT size=3D2>Student residents =
only.</FONT></SPAN></DIV><BR>
<DIV><FONT size=3D2><SPAN class=3D170333516-28022002>></SPAN>Do =
students go=20
onsite? </FONT></DIV>
<DIV><FONT size=3D2></FONT> </DIV>
<DIV><SPAN class=3D170333516-28022002><FONT size=3D2>Their primary =
function is=20
on-site work. The phone hours/help desk is something I snuck =
into their=20
contracts at the last second ;)</FONT></SPAN></DIV><BR>
<DIV><FONT size=3D2><SPAN class=3D170333516-28022002>></SPAN>Do you =
have=20
trouble filling the positions you need each term or semester? How do =
you=20
advertise your <SPAN class=3D170333516-28022002> </SPAN><SPAN=20
class=3D170333516-28022002>></SPAN>positions? </FONT></DIV>
<DIV><FONT size=3D2></FONT> </DIV>
<DIV><SPAN class=3D170333516-28022002><FONT size=3D2>Don't know yet, =
but I don't=20
think so...it seems to be a very highly sought-after position. =
I'm=20
still thinking about the advertising =
part.</FONT></SPAN></DIV><BR>
<DIV><FONT size=3D2><SPAN class=3D170333516-28022002>></SPAN>What =
is your=20
policy for not showing up for a shift? Being late? Or, needing a sub?=20
</FONT></DIV>
<DIV><FONT size=3D2></FONT> </DIV>
<DIV><SPAN class=3D170333516-28022002><FONT size=3D2>Nothing severe =
for the phone=20
hours. Provided they are getting their workorders done in a =
timely=20
fashion and performing well on a regular basis...I expect a lot, but I =
give a=20
lot for meeting those expectations.</FONT></SPAN></DIV><BR>
<DIV><FONT size=3D2><SPAN class=3D170333516-28022002>></SPAN>What =
kind of=20
training sessions do you provide for student employees? Are there =
mandatory=20
weekly<SPAN class=3D170333516-28022002> </SPAN><SPAN=20
class=3D170333516-28022002>></SPAN>meetings for updates, once a=20
month?</FONT></DIV>
<DIV><FONT size=3D2></FONT> </DIV>
<DIV><SPAN class=3D170333516-28022002><FONT size=3D2>I do =
a training=20
week for all the RCCs one week prior to the beginning of Fall=20
Quarter. They receive training from 8-3, every day. I am =
able to=20
adjust that number of hours based upon the skill sets of those coming =
in, and=20
how many are returning from the previous year.</FONT></SPAN></DIV><BR>
<DIV><FONT size=3D2><SPAN class=3D170333516-28022002>></SPAN>Do =
students do=20
triage? </FONT></DIV>
<DIV><FONT size=3D2></FONT> </DIV>
<DIV><SPAN class=3D170333516-28022002><FONT size=3D2>If need be,=20
sure.</FONT></SPAN></DIV>
<DIV><FONT size=3D2></FONT> </DIV>
<DIV>
<DIV><FONT size=3D2><SPAN =
class=3D170333516-28022002></SPAN></FONT> </DIV>
<DIV><FONT size=3D2><SPAN =
class=3D170333516-28022002>/Dax</SPAN></FONT></DIV>
<DIV><FONT size=3D2><SPAN=20
=
class=3D170333516-28022002></SPAN>_______________________________________=
___<BR>Daxter=20
Gulje<BR>Assistant ResNet Coordinator<BR>University of California, =
Santa=20
Barbara<BR>805.893.4747</FONT></DIV><FONT size=3D2> </FONT>=20
</DIV></BLOCKQUOTE>
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