[902] in resnet
Re: student employees
daemon@ATHENA.MIT.EDU (Moore, Lisa)
Thu Feb 28 11:06:30 2002
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Date: Thu, 28 Feb 2002 10:57:15 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Moore, Lisa" <Lisa.Moore@EKU.EDU>
To: RESNET-L@listserv.nd.edu
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Is your computing help desk staffed by students only? If yes how many? =
If no, is it split, or all full time staff members?=20
Our ResNet help desk is staffed by 6 student techs and 1 full-time =
employee.=20
What are the responsibilities of the student employees?=20
Our students are responsible for hardware/software installation in =
relation to ResNet and its services. They also are responsible for team =
projects, educational documents for residents and other =
hardware/software issues, as assigned.=20
Are there different level positions within the Computing Help Desk? =
Example, we currently have Student Consultants and Student Assistants.=20
Our students fall into three categories: (1) Support Center Leader-Top =
Tier; (2) Residential Computer Specialists-Second Tier [have been =
employed at least one year]; and (3) Residential Computer Analyst [first =
year employees].=20
What is the pay scale for student employees=20
They all make minimum wage.=20
Do students support students only, or do they support faculty and staff =
as well?=20
They support students 99.9% of the time and occassionally help housing =
staff.=20
Do students go onsite?=20
They do in-office, in-room, e-mail and phone support.=20
Do you have trouble filling the positions you need each term or =
semester? How do you advertise your positions?=20
We did have trouble at first but now do not have as much. Our biggest =
troubles are that we need work-study people and 70% of those who apply =
are not work-study.=20
What is your policy for not showing up for a shift? Being late? Or, =
needing a sub?=20
They are recorded and students are verbally repramanded and them =
written up if the behavior continues.=20
What kind of training sessions do you provide for student employees? Are =
there mandatory weekly meetings for updates, once a month?=20
We have a full week training in the fall and a day training at the =
beginnning of the Spring semester. There are smaller meetings during =
the school year, as well. These are mandatory.=20
=20
=20
Lisa Moore
=20
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<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
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<TITLE>student employees</TITLE>
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<BODY>
<BLOCKQUOTE style=3D"MARGIN-RIGHT: 0px">
<P>Is your computing help desk staffed by students only? If yes how =
many? If=20
no, is it split, or all full time staff members? </P><FONT =
color=3D#0000ff><SPAN=20
class=3D590085215-28022002><FONT face=3DArial size=3D2> <FONT =
size=3D3><FONT=20
face=3D"Times New Roman">Our ResNet help desk is staffed by 6 student =
techs and=20
1 =
full-time employee.</FONT></FONT> </FONT></SPAN><BR></FONT>
<P>What are the responsibilities of the student employees? </P><FONT=20
color=3D#0000ff><SPAN class=3D590085215-28022002><FONT face=3DArial=20
size=3D2> <FONT size=3D3><FONT face=3D"Times New Roman">Our =
students are=20
responsible for hardware/software installation in relation to ResNet =
and its=20
services. They also are responsible for team projects, =
educational=20
documents for residents and other hard</FONT><FONT=20
face=3D"Times New Roman">ware/software issues, as=20
assigned.</FONT></FONT> </FONT></SPAN><BR></FONT>
<P>Are there different level positions within the Computing Help Desk? =
Example, we currently have Student Consultants and Student Assistants. =
</P><FONT color=3D#0000ff><SPAN class=3D590085215-28022002><FONT =
face=3DArial=20
size=3D2> <FONT size=3D3><FONT face=3D"Times New Roman">Our =
students fall into=20
three categories: (1) Support Center Leader-Top Tier; (2) Residential =
Computer=20
Specialists-Second Tier [h</FONT><FONT face=3D"Times New Roman">ave =
been=20
employed at least one year</FONT></FONT><FONT face=3D"Times New Roman" =
size=3D3>];=20
and </FONT><FONT face=3D"Times New Roman" size=3D3>(3) =
Residential Computer=20
Analyst [first </FONT><FONT face=3D"Times New Roman" =
size=3D3>year=20
employees].</FONT> </FONT></SPAN><BR></FONT>
<P>What is the pay scale for student employees </P><FONT =
color=3D#0000ff><SPAN=20
class=3D590085215-28022002><FONT face=3DArial size=3D2> <FONT=20
face=3D"Times New Roman" size=3D3>They all make minimum=20
wage.</FONT> </FONT></SPAN><BR></FONT>
<P>Do students support students only, or do they support faculty and =
staff as=20
well? </P><FONT color=3D#0000ff><SPAN class=3D590085215-28022002><FONT =
face=3DArial=20
size=3D2> <FONT size=3D3><FONT face=3D"Times New Roman">They =
support students=20
99.9% of the time and occassionally help housing=20
staff.</FONT></FONT> </FONT></SPAN><BR></FONT>
<P>Do students go onsite? </P><FONT color=3D#0000ff><SPAN=20
class=3D590085215-28022002><FONT face=3DArial size=3D2> <FONT =
size=3D3><FONT=20
face=3D"Times New Roman">They do in-office, in-room, e-mail =
and phone=20
support.</FONT></FONT> </FONT></SPAN><BR></FONT>
<P>Do you have trouble filling the positions you need each term or =
semester?=20
How do you advertise your positions? </P><FONT color=3D#0000ff><SPAN=20
class=3D590085215-28022002><FONT face=3DArial size=3D2> <FONT =
size=3D3><FONT=20
face=3D"Times New Roman">We did have trouble at first but now do =
not have=20
as much. Our biggest troubles are that we need work-study people =
and 70%=20
of those who apply are not=20
work-study.</FONT></FONT> </FONT></SPAN><BR></FONT>
<P>What is your policy for not showing up for a shift? Being late? Or, =
needing=20
a sub? </P><FONT color=3D#0000ff><SPAN =
class=3D590085215-28022002><FONT face=3DArial=20
size=3D2> <FONT size=3D3><FONT face=3D"Times New Roman">They are =
recorded and=20
students are verbally repramanded and them written up if the behavior=20
continues.</FONT></FONT> </FONT></SPAN><BR></FONT>
<P>What kind of training sessions do you provide for student =
employees? Are=20
there mandatory weekly meetings for updates, once a month? </P>
<DIV><FONT size=3D2><FONT color=3D#0000ff><FONT face=3DArial><SPAN=20
class=3D590085215-28022002> We have a full week training in the =
fall and a=20
day training at the beginnning of the Spring semester. There are =
smaller=20
meetings during the school year, as well. These are=20
mandatory. </SPAN><BR><SPAN=20
class=3D590085215-28022002> </SPAN></FONT></FONT></FONT></DIV>
<DIV><FONT size=3D2><FONT color=3D#0000ff><FONT face=3DArial><SPAN=20
class=3D590085215-28022002></SPAN></FONT></FONT></FONT> </DIV>
<DIV><FONT color=3D#008080 face=3DArial><SPAN =
class=3D590085215-28022002>Lisa=20
Moore</SPAN></FONT></DIV>
<DIV><FONT face=3DArial><SPAN=20
class=3D590085215-28022002></SPAN></FONT> </DIV></BLOCKQUOTE></BODY>=
</HTML>
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