[833] in resnet
Re: Fee Structures
daemon@ATHENA.MIT.EDU (White, Richard T)
Thu Feb 14 13:58:36 2002
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Message-ID: <7BAC931E644ED211A90C00805F65CB640DAECD78@georgia.exchange.indiana.edu>
Date: Thu, 14 Feb 2002 13:48:45 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "White, Richard T" <richwhi@INDIANA.EDU>
To: RESNET-L@listserv.nd.edu
Tony,
I too am new to the list.
We're thinking about offering similar services on a charge-back basis to
residence halls residents in addition to the services which are already
funded. I have a few questions which I've inserted in Tony's message below.
Anyone who has information about similar services, I'll appreciate your
input.
Many thanks,
-Rich White
Indiana University - Bloomington
-----Original Message-----
From: Mastellone, Tony [mailto:Anthony.Mastellone@COLORADO.EDU]
Sent: Thursday, February 14, 2002 10:14 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Fee Structures
>Our computer
>center sells NIC cards, cables, hubs, switches, surge protectors, etc.
Is your computer center an independent department such as a bookstore or is
it a branch of your computing or residential services.
>All of our technicians are A+ certified, Dell certified, Gateway
>certified and have many other certifications.
How many technicians do you have, how much are they paid, are they part time
hourly students or professionals? Do you provide training or are they
trained before hired?
>Our hourly fee is $45 with
>a minimum charge of $25. Although we rarely, actually get paid for the
>time spent on the machines,
I don't understand. You charge for these services but you don't collect the
fees? Is the computer center operated under full cost recovery, for profit
or is it subsidized?
>we have found most students, and especially
>parents are extremely satisfied to have a full-service computer center at
>the University.
Is it all at one location?
>We've been open for four years and our business continues
>to grow. Recently, we have seen service requests increase and sales of
>NIC cards decrease because so many units have the NIC built in. Just a
>little history on how we operate.
Do you have a business plan and is it kept current? If so, would you be
willing to share it with me?
Do you have a website describing your services? If so, would you send me the
url?
Thanks again Tony,
-Rich
>Tony
>University of Colorado
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