[715] in resnet
Re: Supervising student techs
daemon@ATHENA.MIT.EDU (Moore, Lisa)
Tue Jan 29 12:11:47 2002
Content-Class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C1A8E5.F7907060"
Message-ID: <8099643376C6D5118FB20008C7E630A8554371@FSMAIL>
Date: Tue, 29 Jan 2002 11:56:59 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Moore, Lisa" <Lisa.Moore@EKU.EDU>
To: RESNET-L@listserv.nd.edu
This is a multi-part message in MIME format.
------_=_NextPart_001_01C1A8E5.F7907060
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Ellen,
Our projects are as follows: **Please note that my 6 tecks work on at =
least two of these projects each semester**
=20
(1) FTP server. We have an on-campus download sever [ =
http://www.resnet.eku.edu/software/software.asp?which=3Ddownloads]. I =
have two students who are responsible for keeping this up-to-date and to =
manage requests.
=20
(2) LAN parties. We sponsor one LAN party per semester and I have two =
students who are responsible for coordinating this event, create the web =
page, register users, get prizes, etc.
=20
(3) Knowledgebase. We have a knowledgebase on our website [ =
http://www.resnet.eku.edu/help/help.asp?which=3Dknowledgebase]. It has =
1,000+ articles and it is still growing.
=20
(4) Flash Ads. We have flash ads at the bottom of our web pages that =
advertise other departments on campus on campus and upcoming events. I =
have a person who works on these occasionally.
=20
(5) Educational documents. Each tech is responsible for creating two =
educational documents [posters, brochures, web pages, etc] each =
semester.
=20
(6) Staff Retreat. I take my techs on a staff retreat near the end of =
each semester. This semester is the first where I am allowing them to =
help me plan this event. We go away for the day to relax, do team =
building "fun stuff", eat, etc...
=20
These projects, again, are only for lag times...we haven't had any yet =
this semester but we do later on...
=20
Hope this helps!
-Lisa
=20
=20
=20
=20
=20
-----Original Message-----
From: Ellen Davis [mailto:daviser@EMAIL.UC.EDU]
Sent: Tuesday, January 29, 2002 11:08 AM
To: RESNET-L@listserv.nd.edu
Subject: Re: Supervising student techs
Lisa,
I just took over the ResNet area at University of Cincinnati. One of =
the things I've been pondering is what ResNet technicians can do during =
lag time. Can you give me details of the projects your techs work on =
during the lag time?
At 11:01 AM 1/24/02 -0500, you wrote:
Hi,
I have a head technician, Support Center Leader, who helps manage the =
other techs, especially when I am not around in the evenings.
=20
Also, my technicians have team project they work on during a "lag" time. =
So if they are not in an appointment or in-office install [logged in =
our help desk] they work on projects and these are easily monitored.
=20
-Lisa=20
-----Original Message-----=20
From: Raphael Web [ mailto:webrp@SNYONEVA.CC.ONEONTA.EDU]=20
Sent: Thursday, January 24, 2002 10:47 AM=20
To: RESNET-L@listserv.nd.edu=20
Subject: Supervising student techs
Can anyone send me ideas on how to maintain quality control over the =
student staff, ie are they doing their jobs in the evening when the =
boss has gone home? Do you have night time shift supervisors? Are the =
techs under the direct supervision of the residence hall directors? I =
guess what I'm asking is how do you guys maintain student tech =
accountability to ensure that they are doing what they are supposed to =
be doing at night? Any input would be greatly appreciated.=20
=20
Raphael Web=20
SUNY Oneonta=20
webrp@oneonta.edu
Ellen Davis
Ellen.Davis@uc.edu
------_=_NextPart_001_01C1A8E5.F7907060
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 5.00.2614.3500" name=3DGENERATOR></HEAD>
<BODY>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002>Ellen,</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN =
class=3D170222716-29012002>Our=20
projects are as follows: **Please note that my 6 tecks work on at =
least=20
two of these projects each semester**</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN =
class=3D170222716-29012002>(1)=20
FTP server. We have an on-campus download sever [<A=20
href=3D"http://www.resnet.eku.edu/software/software.asp?which=3Ddownloads=
">http://www.resnet.eku.edu/software/software.asp?which=3Ddownloads</A>].=
=20
I have two students who are responsible for keeping this up-to-date and =
to=20
manage requests.</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN =
class=3D170222716-29012002>(2)=20
LAN parties. We sponsor one LAN party per semester and I have two =
students=20
who are responsible for coordinating this event, create the web page, =
register=20
users, get prizes, etc.</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN =
class=3D170222716-29012002>(3)=20
Knowledgebase. We have a knowledgebase on our website [<A=20
href=3D"http://www.resnet.eku.edu/help/help.asp?which=3Dknowledgebase">ht=
tp://www.resnet.eku.edu/help/help.asp?which=3Dknowledgebase</A>]. =20
It has 1,000+ articles and it is still growing.</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN =
class=3D170222716-29012002>(4)=20
Flash Ads. We have flash ads at the bottom of our web pages that =
advertise=20
other departments on campus on campus and upcoming events. I have =
a person=20
who works on these occasionally.</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN =
class=3D170222716-29012002>(5)=20
Educational documents. Each tech is responsible for creating two=20
educational documents [posters, brochures, web pages, etc] each=20
semester.</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN =
class=3D170222716-29012002>(6)=20
Staff Retreat. I take my techs on a staff retreat near the end of =
each=20
semester. This semester is the first where I am allowing them to =
help me=20
plan this event. We go away for the day to relax, do team building =
"fun=20
stuff", eat, etc...</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN =
class=3D170222716-29012002>These=20
projects, again, are only for lag times...we haven't had any <STRONG>yet =
</STRONG>this semester but we do later on...</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN =
class=3D170222716-29012002>Hope=20
this helps!</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002>-Lisa</SPAN></FONT></DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002></SPAN></FONT> </DIV>
<DIV><FONT color=3D#0000ff face=3DArial size=3D2><SPAN=20
class=3D170222716-29012002></SPAN></FONT> </DIV>
<BLOCKQUOTE>
<DIV align=3Dleft class=3DOutlookMessageHeader dir=3Dltr><FONT =
face=3DTahoma=20
size=3D2>-----Original Message-----<BR><B>From:</B> Ellen Davis=20
[mailto:daviser@EMAIL.UC.EDU]<BR><B>Sent:</B> Tuesday, January 29, =
2002 11:08=20
AM<BR><B>To:</B> RESNET-L@listserv.nd.edu<BR><B>Subject:</B> Re: =
Supervising=20
student techs<BR><BR></DIV></FONT><BR>Lisa,<BR><BR>I just took over =
the ResNet=20
area at University of Cincinnati. One of the things I've been =
pondering=20
is what ResNet technicians can do during lag time. Can you give =
me=20
details of the projects your techs work on during the lag =
time?<BR><BR><BR>At=20
11:01 AM 1/24/02 -0500, you wrote:<BR>
<BLOCKQUOTE class=3Dcite cite type=3D"cite"><FONT color=3D#0000ff =
face=3Darial=20
size=3D2>Hi,</FONT><BR><FONT color=3D#0000ff face=3Darial size=3D2>I =
have a head=20
technician, Support Center Leader, who helps manage the other techs, =
especially when I am not around in the =
evenings.</FONT><BR> <BR><FONT=20
color=3D#0000ff face=3Darial size=3D2>Also, my technicians have team =
project they=20
work on during a "lag" time. So if they are not in an =
appointment or=20
in-office install [logged in our help desk] they work on projects =
and these=20
are easily monitored.</FONT><BR> <BR><FONT color=3D#0000ff =
face=3Darial=20
size=3D2>-Lisa</FONT>=20
<DL><FONT face=3Dtahoma size=3D2>
<DD>-----Original Message-----=20
<DD>From:</B> Raphael Web [<A =
href=3D"mailto:webrp@SNYONEVA.CC.ONEONTA.EDU"=20
eudora=3D"autourl">mailto:webrp@SNYONEVA.CC.ONEONTA.EDU</A>]=20
<DD>Sent:</B> Thursday, January 24, 2002 10:47 AM=20
<DD>To:</B> RESNET-L@listserv.nd.edu=20
<DD>Subject:</B> Supervising student techs<BR><BR></FONT><FONT =
face=3Darial=20
size=3D2>
<DD>Can anyone send me ideas on how to maintain quality control =
over the=20
student staff, ie are they doing their jobs in the evening =
when the=20
boss has gone home? Do you have night time shift =
supervisors? =20
Are the techs under the direct supervision of the residence hall=20
directors? I guess what I’m asking is how do you guys =
maintain=20
student tech accountability to ensure that they are doing what =
they are=20
supposed to be doing at night? Any input would be greatly=20
appreciated.</FONT><FONT face=3Darial size=3D2>=20
<DD> </FONT><FONT face=3Darial size=3D2>=20
<DD>Raphael Web</FONT><FONT face=3Darial size=3D2>=20
<DD>SUNY Oneonta</FONT><FONT face=3Darial size=3D2>=20
<DD>webrp@oneonta.edu</FONT></DD></DL></BLOCKQUOTE><X-SIGSEP>
<P></X-SIGSEP>
<DL></DL> Ellen=20
Davis<BR> Ellen.Davis@uc.edu<BR></BLOCKQUOTE></BODY></HTML>
------_=_NextPart_001_01C1A8E5.F7907060--
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
