[713] in resnet
Re: Supervising student techs
daemon@ATHENA.MIT.EDU (Ellen Davis)
Tue Jan 29 11:22:39 2002
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Message-ID: <5.0.2.1.2.20020129110655.02bd0710@email.uc.edu>
Date: Tue, 29 Jan 2002 11:08:10 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Ellen Davis <daviser@EMAIL.UC.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <8099643376C6D5118FB20008C7E630A8554360@FSMAIL>
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Lisa,
I just took over the ResNet area at University of Cincinnati. One of the
things I've been pondering is what ResNet technicians can do during lag
time. Can you give me details of the projects your techs work on during
the lag time?
At 11:01 AM 1/24/02 -0500, you wrote:
>Hi,
>I have a head technician, Support Center Leader, who helps manage the
>other techs, especially when I am not around in the evenings.
>
>Also, my technicians have team project they work on during a "lag"
>time. So if they are not in an appointment or in-office install [logged
>in our help desk] they work on projects and these are easily monitored.
>
>-Lisa
>-----Original Message-----
>From: Raphael Web [mailto:webrp@SNYONEVA.CC.ONEONTA.EDU]
>Sent: Thursday, January 24, 2002 10:47 AM
>To: RESNET-L@listserv.nd.edu
>Subject: Supervising student techs
>
>Can anyone send me ideas on how to maintain quality control over the
>student staff, ie are they doing their jobs in the evening when the boss
>has gone home? Do you have night time shift supervisors? Are the techs
>under the direct supervision of the residence hall directors? I guess
>what I'm asking is how do you guys maintain student tech accountability to
>ensure that they are doing what they are supposed to be doing at
>night? Any input would be greatly appreciated.
>
>Raphael Web
>SUNY Oneonta
>webrp@oneonta.edu
Ellen Davis
Ellen.Davis@uc.edu
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<html>
<br>
Lisa,<br>
<br>
I just took over the ResNet area at University of Cincinnati. One
of the things I've been pondering is what ResNet technicians can do
during lag time. Can you give me details of the projects your techs
work on during the lag time?<br>
<br>
<br>
At 11:01 AM 1/24/02 -0500, you wrote:<br>
<blockquote type=cite class=cite cite><font face="arial" size=2 color="#0000FF">Hi,</font><br>
<font face="arial" size=2 color="#0000FF">I have a head technician,
Support Center Leader, who helps manage the other techs, especially when
I am not around in the evenings.</font><br>
<br>
<font face="arial" size=2 color="#0000FF">Also, my technicians have team
project they work on during a "lag" time. So if they are
not in an appointment or in-office install [logged in our help desk] they
work on projects and these are easily monitored.</font><br>
<br>
<font face="arial" size=2 color="#0000FF">-Lisa</font>
<dl><font face="tahoma" size=2>
<dd>-----Original Message-----
<dd>From:</b> Raphael Web
[<a href="mailto:webrp@SNYONEVA.CC.ONEONTA.EDU" eudora="autourl">mailto:webrp@SNYONEVA.CC.ONEONTA.EDU</a>]
<dd>Sent:</b> Thursday, January 24, 2002 10:47 AM
<dd>To:</b> RESNET-L@listserv.nd.edu
<dd>Subject:</b> Supervising student techs<br>
<br>
</font><font face="arial" size=2>
<dd>Can anyone send me ideas on how to maintain quality control over the
student staff, ie are they doing their jobs in the evening when the
boss has gone home? Do you have night time shift supervisors?
Are the techs under the direct supervision of the residence hall
directors? I guess what I’m asking is how do you guys maintain
student tech accountability to ensure that they are doing what they are
supposed to be doing at night? Any input would be greatly
appreciated.</font><font face="arial" size=2>
<dd> </font><font face="arial" size=2>
<dd>Raphael Web</font><font face="arial" size=2>
<dd>SUNY Oneonta</font><font face="arial" size=2>
<dd>webrp@oneonta.edu</font></blockquote>
<x-sigsep><p></x-sigsep>
</dl> Ellen Davis<br>
Ellen.Davis@uc.edu<br>
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