[703] in resnet
Planning change of resNet support model
daemon@ATHENA.MIT.EDU (Pamela Lay)
Thu Jan 24 17:38:46 2002
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Message-ID: <3C508618.6506359@nd.edu>
Date: Thu, 24 Jan 2002 17:09:28 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Pamela Lay <play@ND.EDU>
To: RESNET-L@listserv.nd.edu
Fellow ResNetters,
The students here at Notre Dame are looking for support that is
more available to them throughout the academic year. Currently,
our RCC's hold office hours in their dorms 6 hours per week. In
some dorms this is more than enough, yet other dorms may need
more support. So, we are looking to change our support model.
I am currently considering a "dispatch" model of support for
times in which our central Help Desk is closed. This service
would probably operate from 7:00 p.m. - midnight, Sunday -
Thursday using a pool of 5 -6 RCC's. My question to you is,
have any of you tried this or a similar support model? If so,
what did you find beneficial and what did you find that caused a
lot of heartache. Also, what has your experience been with
"virus outbreaks" or other emergencies and your ability to attack
the issue using the RCC's in a "dispatch" model.
If any of you have another support model that you believe would
help us give our students greater support availability, please
let me know.
I appreciate any feedback you can offer.
Pamela
--
Pamela Lay
Manager, RCCS
Office of Information Technologies
University of Notre Dame
phone: 219-631-8417
pager: 219-254-3370
email: play@nd.edu
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