[692] in resnet
Re: Supervising student techs
daemon@ATHENA.MIT.EDU (Don Rea, ISR ResNet Support Coordi)
Thu Jan 24 13:10:49 2002
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Message-ID: <5.1.0.14.2.20020124124940.028e50a8@mail.bucknell.edu>
Date: Thu, 24 Jan 2002 12:58:49 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Don Rea, ISR ResNet Support Coordinator" <rea@BUCKNELL.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <002601c1a4ee$58daa3a0$a8c48d89@webrp>
At 10:46 AM 1/24/2002 -0500, you wrote:
> I guess what I m asking is how do you guys maintain student tech
> accountability to ensure that they are doing what they are supposed to be
> doing at night?
This is not a short-term solution, but I believe that in the long run it's
one of the better approaches, and it has worked for us: Make sure your pay
is among the highest available, be free with perks as a reward for
exceeding expectations, and carefully monitor your atmosphere to keep the
attitude up and the moaning down (since you can't legislate those things,
you have to spend a great deal of time in person helping to create the
atmosphere). What happens is that the tech jobs gradually come to be among
the most sought-after on campus, and then you can be real picky about whom
you hire. Once that cycle starts, it's partly self-perpetuating: you get
really good, responsible people who don't need much supervision and
contribute to the positive atmosphere; the atmosphere and reputation
attract more really good people.
I don't know if this is helpful, and it's hell of a lot of work if you're
starting at the beginning (we did), but this philosophy has turned our
service point's service and reputation around.
____________________________________________________
Don Rea <rea@bucknell.edu> (570) 577-3278
ResNet Support Coordinator
Technology/Media Desk Technical Services Analyst
Bucknell University Information Services & Resources
____________________________________________________
'Computer literate' used to mean 'able to program.'
Now it means 'able to find web pages.'
--Peter Coffee
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