[679] in resnet
Re: Gateway E-3400 issues
daemon@ATHENA.MIT.EDU (Linda Welch)
Tue Jan 22 11:12:16 2002
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Message-ID: <3C4D89FC.15763658@rider.edu>
Date: Tue, 22 Jan 2002 10:49:16 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Linda Welch <welchl@RIDER.EDU>
To: RESNET-L@listserv.nd.edu
Do you have Mcafee viruscan? That's what it was doing until we went to version
4.51.
Linda
Kevin Davis wrote:
> I wanted to give all of you out there a heads-up for something you may be
> experiencing (or about to experience) with any Gateway E-3400s you or
> students purchased in fall 2000.
>
> Over the course of this fall, we have seen a number of E-3400s locking up
> and freezing all the time -- five to six times per day -- particularly
> when attempting to access the Internet. (www.macromedia.com and
> www.espn.com, to name just two, can make these machines crash in almost
> every case.) Fresh format-and-reinstalls did nothing to resolve the
> problem.
>
> Some of the students sent their computer back to Gateway; in these cases,
> Gateway swapped the hard disk drives, but to no avail -- the problem kept
> happening.
>
> We were kind of stumped over here until one of my UAs found the following
> from an Indiana school district:
> http://www.incolsa.net/archives/techies/msg00054.html
>
> I contacted our campus computer store's manager, who worked with Gateway
> to see what's going on. Sure enough, it turns out that this is a "known
> issue" at some level at Gateway, and that some/many of the E-3400s
> shipping in summer/early fall 2000 had defective motherboards.
>
> We have as many as 90 students here with these computers; we're working to
> contact them, get their serial numbers, and send them into Gateway to get
> replacement motherboards.
>
> I am hearing talk third-hand that Gateway is in the middle of putting
> together a corporate program for these affected systems to get them
> repaired/new motherboards, but I don't have any details on that. Still,
> if you're seeing students with this problem, you might want to ping your
> Gateway rep and see what's up. Our affected students have been very
> frustrated with the situation and particularly Gateway's inability to
> officially recognize what's been going on here, but they're glad that some
> action is being taken.
>
> (Of course, this is turning into a world-class time suck for me for the
> better part of the month, but that goes with the territory...)
>
> -- Kevin
>
> +-----------------------------------------
> |Kevin Davis
> |Coordinator of Residential Computing
> |FAS Computer Services, Harvard University
> |ksdavis@fas.harvard.edu * 617.496.6064
>
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