[565] in resnet
Re: Work Order Software
daemon@ATHENA.MIT.EDU (Kathryn Engelhardt)
Wed Dec 12 17:23:33 2001
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Message-ID: <Pine.GSO.4.10.10112121709260.336-100000@watsol.cc.columbia.edu>
Date: Wed, 12 Dec 2001 17:15:15 -0500
Reply-To: engel@columbia.edu
From: Kathryn Engelhardt <engel@columbia.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <4.2.2.20011212132418.00a36100@blue.ucdavis.edu>
Hi,
We also use Remedy. We don't have current plans to change, and are
actually going to be putting out a new version with a completely new
category structure and additional features.
Our entire department uses this software, including RCCs, the Helpdesk,
Lab Managers, and systems groups.
Kathryn Engelhardt
Residence Hall Network Coordinator
Columbia University
On Wed, 12 Dec 2001, Pat Kava wrote:
> We currently use Remedy to track trouble calls, but are looking at shifting
> to a product called Khameleon since we use their billing and time-tracking
> systems. -- PK
>
>
> At 04:20 PM 12/12/01 -0500, you wrote:
>
> >-----Original Message-----
> >From: Veronica Longenecker
> >[mailto:Veronica.Longenecker@MILLERSVILLE.EDU]
> >Sent: Wednesday, December 12, 2001 3:45 PM
> >To: RESNET-L@listserv.nd.edu
> >Subject: Work Order Software
> >
> >
> >Good Afternoon!!
> >
> >Could you please tell me what type of work order system / help desk software
> >you are using to help manage your calls?
> >
> >Thanks!!
> >
> > Veronica Longenecker
> > Millersville University
> >
> >___________________________________________________
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>
> Pat Kava
> Manager, Technology Coordination
> Information and Educational Technology
> University of California, Davis
> (530) 757-3412, mpkava@ucdavis.edu
>
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