[559] in resnet
Re: Work Order Software
daemon@ATHENA.MIT.EDU (Norm Myers)
Wed Dec 12 16:31:54 2001
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Message-ID: <a0510031fb83d79a99d7d@[128.223.123.229]>
Date: Wed, 12 Dec 2001 13:25:26 -0800
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Norm Myers <nmyers@OREGON.UOREGON.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <A58A19632EEDD211A67D0090273AE939034A7912@mail1.millersville.edu>
Hi,
We use a COBOL based custom software developed by one of our
computing center programmers 4 years ago. Far from perfect, but it
meets our basic needs and has a couple features such as room lookup
by phone number that makes up for things like appointment times
needing to be in military/2400 format. The programmer has since left
and changes are more expensive because it takes longer for someone
else to decipher what everything does. Not willing to pay tons for a
fancy commercial package and don't want to learn something new when
what we have works. Good luck,
>Good Afternoon!!
>
>Could you please tell me what type of work order system / help desk software
>you are using to help manage your calls?
>
>Thanks!!
>
> Veronica Longenecker
> Millersville University
>
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--
***********************************************************
Life is not fair, some have it better, others are much worse off.
Thank God for your blessings &
work to make life better for yourself and those you know.
***********************************************************
Norm Myers e-mail nmyers@oregon.uoregon.edu
Computing Coordinator office (541) 346-5227
University of Oregon Housing fax (541) 346-4268
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