[505] in resnet
Re: What's Supported?
daemon@ATHENA.MIT.EDU (Thor Brickman)
Tue Dec 4 12:13:24 2001
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Message-ID: <C26550B8-E8D7-11D5-A3FA-000393123BFC@sandiego.edu>
Date: Tue, 4 Dec 2001 08:55:45 -0800
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Thor Brickman <thor@SANDIEGO.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <5.1.0.14.0.20011204095107.00a716e0@mail.acu.edu>
On Tuesday, December 4, 2001, at 07:55 AM, Wes Witemeyer wrote:
> Our ResNet/Central Student HelpDesk, called Team 55, is currently
> revisiting the type of support we offer to our student body. Currently
> we
> will help with anything short of opening a case, on almost any OS. That
> will include system reloads, software installs, virus clean-up,
> connectivity setup, ect.
This is basically our level of support at USD as well.
> It seems that our Customer Service is taking a hit because we spend too
> long on student machines that may need "too much" support to be
> functional
> on our network.
We had the same problem, so we hired more student staff. Of course,
someone has to buy off on the extra cost, but it worked quite well for
us.
Thor Brickman
University of San Diego
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