[500] in resnet
What's Supported?
daemon@ATHENA.MIT.EDU (Wes Witemeyer)
Tue Dec 4 11:06:49 2001
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Message-ID: <5.1.0.14.0.20011204095107.00a716e0@mail.acu.edu>
Date: Tue, 4 Dec 2001 09:55:22 -0600
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Wes Witemeyer <witemeyer@ACU.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <KIEIJNKCFICFFBLGCEFCAEENCAAA.sabarrett@harding.edu>
Our ResNet/Central Student HelpDesk, called Team 55, is currently
revisiting the type of support we offer to our student body. Currently we
will help with anything short of opening a case, on almost any OS. That
will include system reloads, software installs, virus clean-up,
connectivity setup, ect.
What lines are other support organizations drawing in the sand and why?
It seems that our Customer Service is taking a hit because we spend too
long on student machines that may need "too much" support to be functional
on our network.
Comments?
Wes Witemeyer
Abilene Christian University
Abilene, Texas.
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