[360] in resnet
Re: IP address but no TCP/IP function?
daemon@ATHENA.MIT.EDU (Robert Palmer)
Fri Nov 9 14:50:17 2001
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Message-ID: <NEBBIHDFMNHLGNOIMGGHIEONCKAA.robert.palmer@citadel.edu>
Date: Fri, 9 Nov 2001 14:43:40 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Robert Palmer <robert.palmer@CITADEL.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <fc.004c4d190a6ec352004c4d190a6ec352.a6ecb67@umit.maine.edu>
We have had a similar problem at The Citadel ever since Windows 95 came
out. We as Techs always hoped and prayed that simply removing and
reinstalling the TCP/IP protocol would fix the problem, but as your Techs
have discovered, reloading Windows was more often than not the only solution
that worked.
Then one day one of our guys was searching the Microsoft Knowledgebase on
this issue and came across a very simple and effective solution for this
problem that didn't require reinstalling Windows.
Simply removing/uninstalling ALL network components then removing a few
registry keys prior to rebooting solved the problem every time so far.
The following link gives detailed instructions. Notice how the title of
the article is so obscure...? Typical Microsoft!
Robert Palmer
The Citadel
ITS/Network Support
Systems Support Technician
email: Robert.Palmer@Citadel.Edu
http://support.microsoft.com/support/kb/articles/Q302/8/61.ASP?LN=EN-US&SD=g
-----Original Message-----
From: Resnet Forum [mailto:RESNET-L@listserv.nd.edu]On Behalf Of Robin
Shaler
Sent: Friday, November 09, 2001 9:18 AM
To: RESNET-L@listserv.nd.edu
Subject: IP address but no TCP/IP function?
Hi all,
One of our student consultants who does repair work for us has recently
noticed an interesting (and concerning) trend in regards to computers
brought in for repair. I will copy below his remarks about the problem. All
of the computers he refers to
belong to students who live in the dorms and are registered on our dorm
network.
Please let us know if you have experienced similar issues or have any
suggestions.
Thanks!
Robin Shaler
IT Help Center Coordinator
University of Maine
>Hi guys,
> It appears that there may possibly be a new virus floating around.
In the past week, I have received 5 computers that DO get ip addresses but
no internet applications (TCP/IP) function. IE reacts as if there is no
internet connection (ie:
>cannot find page errors, etc) while the most distinctive symptom of the
problem is the error message First Class gives which is "Could not open a
network socket."
>
> When two machines came in with this problem, I considered it a
coincidence. When I came in to work the next day and we had 5 machines with
this problem, I no longer see that as chance.
>
> On one hand, a clean install of windows (deleting the windows folder
and reinstalling EVERY windows file) will fix this problem. On the other
hand, this is a timely procedure and not a very good long time solution. I
can reinstall Windows for
>every person that comes in but they can just as easily contract the virus,
if it is a virus, again.
>
>IMPORTANT NOTE: All 5 machines that have been brought into the Help Center
with this problem are running WINDOWS MILLENIUM.
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