[27843] in resnet
Re: How to hire students who aren't afraid of IT
daemon@ATHENA.MIT.EDU (Scott Wu)
Fri Jul 20 08:27:29 2012
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Date: Thu, 19 Jul 2012 23:05:29 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Scott Wu <scottw@AD.UCSD.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <5008875D.60700@ucsc.edu>
Hi Libby,
We've created a "About Us" page for our students showing that most of our
workers are in fact, NOT, computer science majors.
http://acms.ucsd.edu/units/resnet/staff_profiles.html
Feel free to check it out!
Here's our general job description:
Title
ACMS Help Desk/ResNet Technician
Description
Academic Computing & Media Services/ResNet needs students that enjoy
helping people AND have experience with computer hardware, software and
networking. Primary responsibilities include assisting customers through
email, over the phone, and in person. Position starts in the beginning of
September, and ends after Fall quarter, with the possibility of being
rehired for Winter/Spring.
Prior computer/networking knowledge is a plus, but is not required to
apply. Some of our best technicians started with little technical
knowledge, but were willing to spend extra time to learn the topics they
were weak in. Help Desk technicians come from a variety of backgrounds
<http://acms.ucsd.edu/units/resnet/staff_profiles.html>.
Programmers, graphic designers, and those graduating in 2014 or later are
highly encouraged to apply.Opportunities to work on programming or
artistic projects may arise based upon individual work performance and
need. However, this is primarily a customer service position.
Desired Qualifications
* Registered (enrolled in UCSD classes) UCSD student
* Familiar with TCP/IP and network troubleshooting
* Knowledge of a variety of operating systems and general troubleshooting
for hardware and software
* Excellent customer service skills
* Excellent listening skills
* Able to solve complex problems
* Works well with others, while having the maturity and initiative to work
independently
* A strong desire to learn
Expectations
* Work 40 hours a week during ³Move In² week and ³Welcome Week,² and for
the week prior. Specifically, during September 12-23.
* Work approximately 15 office hours a week (Sun-Sat) during the school
year
* Work schedules are flexible with your academic schedule
Tips on Getting Hired
* Educate yourself on what services ACMS provides, as well as ResNet
* Have a few friends look over your resume and ask for suggestions
* Don't send us a generic resume
* Be professional. You're a student and this is an on-campus job, but that
doesn't mean you can wear jeans and flip flops to the interview
* Have a friend do a mock interview with you, and know how to get hired
<http://fosslien.com/job/>
--------------------
Scott Wu
ResNet Coordinator
Academic Computing and Media Services
University of California, San Diego
http://resnet.ucsd.edu
858-534-9105
On 7/19/12 3:17 PM, "Carla Rounds" <cjrounds@ucsc.edu> wrote:
>Hi Kim,
>
>This is our job positing:
>--------------------------------------------------------------------------
>--------------------------------------------------------------------------
>-------------------------------------------------------
>
>This position is a short term appointment beginning in September, and
>lasting approximately 4 weeks. However, individuals selected for this
>position may be invited to remain as an employee of ResNet throughout
>the academic year. Applicants do not need to have all the technical
>skills listed below. We are willing to train the right person(s).
>
>The individual selected for this position will be responsible for
>assisting campus residents with connecting to the campus network,
>troubleshooting network or OS issues, and performing hands on technical
>support on student owned computers.
>
>Individuals selected for this position will be required to arrive 2
>weeks early for the fall quarter and a 3 day of training session, be
>available for work the entire move-in weekend, and be available for work
>the first week of the quarter. If you can not meet these requirements,
>please do not apply.
>
>Technical Skills:
>
>* Ability to problem solve and troubleshoot or learn to troubleshoot
>computer, network, and software related problems.
>* Experience, knowledge, or ability to learn microcomputer operating
>systems (Mac, Windows).
>* Knowledge of, ability to learn or recent experience in using a variety
>of software applications such as, anti-virus software configuration,
>virus and spyware/ad-ware detection and cleaning, network
>troubleshooting, and OS installs/repairs.
>* Experience connecting to the UCSC Residential Network is highly
>desirable.
>
>General Skills:
>
>* Customer Service Experience highly desirable.
>* Excellent communications skills, both oral and written for working
>with a diverse, professional clientele with varying skill levels.
>* Must be able to work in a professional manner with access to
>confidential and other data types.
>* Ability to learn and absorb new information (both technical and
>procedural) and dispense information to end-users of varying computing
>skills.
>* Ability to work in an extremely busy environment, with frequent
>interruptions and still be able to prioritize.
>* Aptitude to take initiative and work independently and as a team member.
>* Would prefer recent related experience in providing technical customer
>support on the phone and in-person.
>* Must be punctual.
>
>--------------------------------------------------------------------------
>--------------------------------------------------------------------------
>------------------------------------------
>
>We use fall opening and the two weeks following that to see which new
>students we want to keep for the year. I have a limited number of year
>round positions. All the students that I hire understand that I expect
>them to learn IT Skills. If I have someone that has excellent customer
>service skills but can not do the higher level IT tasks, I assign them
>other tasks for them to do in addition to the lower level tech work and
>keep them on staff. If I have someone strong in Technical Skills but
>they have no customer service skills I will keep the customer service
>person over the tech.
>
>Hope this helps.
>
>Carla
>
>On 7/19/2012 2:58 PM, Libby Kim wrote:
>> Hi all,
>>
>> I've been pondering this a bit since we're starting to create postings
>>for
>> new student positions and would like some guidance from all you fine
>>people
>> at ResNet. :)
>>
>> In the past five years we've swung between the "techs only" recruitment
>> model where we only bring in a few students, to times when we focus
>>solely
>> on customer service which brings in lots of great kids who won't take on
>> tech work. This upcoming year, due to an increased workload, we need to
>> bring in more student workers than usual, and but I can't afford to
>>bring
>> in someone without at least a willingness to pick up the tech work.
>>
>> I work at a Journalism and Communication school and would love to
>>encourage
>> some of these undergrads to come work for me. The quality of the student
>> population have gone up and they're more tech-savvy now, but many of
>>them
>> turn away from our position because the post mentions "basic
>>troubleshooting
>> skills" and they don't think they have what it takes.
>>
>> So the question is, what do you state in your job postings? How do you
>> "lure" them in? Do you state specifically that your workers must have
>> technical skills? Do you include phrases like "willing to train"?
>>
>> Thanks for your help.
>>
>>
>> Libby
>>
>> ___________________________________________________
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>>
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>> ___________________________________________________
>
>
>--
>Carla Rounds
>
>University of California, Santa Cruz
>Santa Cruz, California 95064
>
>cjrounds@ucsc.edu
>(831) 459-5757
>
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