[27838] in resnet
Re: How to hire students who aren't afraid of IT
daemon@ATHENA.MIT.EDU (Carla Rounds)
Thu Jul 19 18:18:31 2012
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Message-ID: <5008875D.60700@ucsc.edu>
Date: Thu, 19 Jul 2012 15:17:01 -0700
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Carla Rounds <cjrounds@UCSC.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <LISTSERV%201207191758466654.0034@LISTSERV.ND.EDU>
Hi Kim,
This is our job positing:
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
This position is a short term appointment beginning in September, and
lasting approximately 4 weeks. However, individuals selected for this
position may be invited to remain as an employee of ResNet throughout
the academic year. Applicants do not need to have all the technical
skills listed below. We are willing to train the right person(s).
The individual selected for this position will be responsible for
assisting campus residents with connecting to the campus network,
troubleshooting network or OS issues, and performing hands on technical
support on student owned computers.
Individuals selected for this position will be required to arrive 2
weeks early for the fall quarter and a 3 day of training session, be
available for work the entire move-in weekend, and be available for work
the first week of the quarter. If you can not meet these requirements,
please do not apply.
Technical Skills:
* Ability to problem solve and troubleshoot or learn to troubleshoot
computer, network, and software related problems.
* Experience, knowledge, or ability to learn microcomputer operating
systems (Mac, Windows).
* Knowledge of, ability to learn or recent experience in using a variety
of software applications such as, anti-virus software configuration,
virus and spyware/ad-ware detection and cleaning, network
troubleshooting, and OS installs/repairs.
* Experience connecting to the UCSC Residential Network is highly desirable.
General Skills:
* Customer Service Experience highly desirable.
* Excellent communications skills, both oral and written for working
with a diverse, professional clientele with varying skill levels.
* Must be able to work in a professional manner with access to
confidential and other data types.
* Ability to learn and absorb new information (both technical and
procedural) and dispense information to end-users of varying computing
skills.
* Ability to work in an extremely busy environment, with frequent
interruptions and still be able to prioritize.
* Aptitude to take initiative and work independently and as a team member.
* Would prefer recent related experience in providing technical customer
support on the phone and in-person.
* Must be punctual.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
We use fall opening and the two weeks following that to see which new
students we want to keep for the year. I have a limited number of year
round positions. All the students that I hire understand that I expect
them to learn IT Skills. If I have someone that has excellent customer
service skills but can not do the higher level IT tasks, I assign them
other tasks for them to do in addition to the lower level tech work and
keep them on staff. If I have someone strong in Technical Skills but
they have no customer service skills I will keep the customer service
person over the tech.
Hope this helps.
Carla
On 7/19/2012 2:58 PM, Libby Kim wrote:
> Hi all,
>
> I've been pondering this a bit since we're starting to create postings for
> new student positions and would like some guidance from all you fine people
> at ResNet. :)
>
> In the past five years we've swung between the "techs only" recruitment
> model where we only bring in a few students, to times when we focus solely
> on customer service which brings in lots of great kids who won't take on
> tech work. This upcoming year, due to an increased workload, we need to
> bring in more student workers than usual, and but I can't afford to bring
> in someone without at least a willingness to pick up the tech work.
>
> I work at a Journalism and Communication school and would love to encourage
> some of these undergrads to come work for me. The quality of the student
> population have gone up and they're more tech-savvy now, but many of them
> turn away from our position because the post mentions "basic troubleshooting
> skills" and they don't think they have what it takes.
>
> So the question is, what do you state in your job postings? How do you
> "lure" them in? Do you state specifically that your workers must have
> technical skills? Do you include phrases like "willing to train"?
>
> Thanks for your help.
>
>
> Libby
>
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--
Carla Rounds
University of California, Santa Cruz
Santa Cruz, California 95064
cjrounds@ucsc.edu
(831) 459-5757
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