[27793] in resnet
Re: Web Help Desk or iSupport / cSupport
daemon@ATHENA.MIT.EDU (Becca Hauge)
Tue Jun 26 17:07:13 2012
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Message-ID: <CC0F9C71.8313%rhauge@wcu.edu>
Date: Tue, 26 Jun 2012 17:07:03 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Becca Hauge <rhauge@email.wcu.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <60EE5C721F1B274F8A0CD3FA9775BBCF2501AC88@MAILDBSRV1.campus.tayloru.edu>
Nick,
At UNC Cause this year, I spoke with the guys from Web Help Desk and wish that we could switch to their software. I was very very very impressed with what they showed and had to offer. Unfortunately we're so in deep with what we're using that switching any time soon is not an option for us! Let me know if you switch and what you think of them.
Becca
--
Rebecca L. Hauge (Becca)
Student Computing Coordinator
Western Carolina University
Email: Becca@email.wcu.edu<mailto:Becca@email.wcu.edu>
Ph: 828.227.2638
“It is not in the stars to hold our destiny, but in ourselves.” ~ William Shakespeare
From: <Corduan>, Nick <nccorduan@TAYLORU.EDU<mailto:nccorduan@TAYLORU.EDU>>
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>>
To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>>
Subject: Web Help Desk or iSupport / cSupport
All,
As I’ve already talked about with a few of you, Taylor is making some final evaluations on a new ticket tracking / incident management system. Two of our top candidates are Web Help Desk and iSupport (formally cSupport). We’ve done some demoing and been through some presentations, but we’d love to find out more from schools who have used one or both of these products – or who considered them but then rejected them.
If you have anything you could share either positive or negative about Web Help Desk or iSupport (cSupport), I would love to hear from you. Feel free to reply off-list or on-list as you prefer.
Thanks!
NickC---
---
Nicholas Corduan
IT Client Services Manager
Taylor University, Upland, Indiana
(765) 998-4052 / NcCorduan@taylor.edu<mailto:NcCorduan@taylor.edu>
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