[27723] in resnet
Extended or 24/7 IT Help Desk Hours
daemon@ATHENA.MIT.EDU (Cox, Hannah)
Mon Jun 4 10:35:22 2012
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Message-ID: <3E94D84A5D5C9B428E4FB522831B0B2030B9BC4B8A@EXCHMAIL-VS.mercyhurst.local>
Date: Mon, 4 Jun 2012 10:31:39 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Cox, Hannah" <hcox@MERCYHURST.EDU>
To: RESNET-L@listserv.nd.edu
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There has recently been a major push for our IT Help Desk to extend our hou=
rs beyond being open 12 hours a day during the week and 4 hours a day over =
the weekend and to possibly go with 24/7 support. I am currently the only f=
ull time employee at the Help Desk with about 12 student employees.
Are there any schools that have a 24/7 IT Help Desk? If so, is it outsource=
d or managed internally? If you manage your Help Desk internally, what are =
your staffing needs?
Thanks,
Hannah Cox
Help Desk Manager
Mercyhurst University
824-3301
hcox@mercyhurst.edu<mailto:hcox@mercyhurst.edu>
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nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'c=
olor:black'>There has recently been a major push for our IT Help Desk to ex=
tend our hours beyond being open 12 hours a day during the week and 4 hours=
a day over the weekend and to possibly go with 24/7 support. I am currentl=
y the only full time employee at the Help Desk with about 12 student employ=
ees. <o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:black'=
><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'color:blac=
k'>Are there any schools that have a 24/7 IT Help Desk? If so, is it outsou=
rced or managed internally? If you manage your Help Desk internally, what a=
re your staffing needs?<o:p></o:p></span></p><p class=3DMsoNormal><span sty=
le=3D'color:black'><o:p> </o:p></span></p><p class=3DMsoNormal><span s=
tyle=3D'color:black'>Thanks,<o:p></o:p></span></p><p class=3DMsoNormal><spa=
n style=3D'color:black'>Hannah Cox</span><span style=3D'color:black'><o:p><=
/o:p></span></p><p class=3DMsoNormal><span style=3D'color:black'>Help Desk =
Manager</span><span style=3D'color:black'><o:p></o:p></span></p><p class=3D=
MsoNormal><span style=3D'color:black'>Mercyhurst University</span><span sty=
le=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal><span style=
=3D'color:black'>824-3301</span><span style=3D'color:black'><o:p></o:p></sp=
an></p><p class=3DMsoNormal><span style=3D'color:black'><a href=3D"mailto:h=
cox@mercyhurst.edu"><span style=3D'color:black'>hcox@mercyhurst.edu</span><=
/a></span><span style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoN=
ormal><o:p> </o:p></p></div></body></html>=
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