[27655] in resnet
Re: Library Information Commons Layout Questions
daemon@ATHENA.MIT.EDU (Rizzo, Jim)
Thu May 10 09:47:50 2012
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Message-ID: <CBD133B6.246A6%jrizzo@providence.edu>
Date: Thu, 10 May 2012 13:07:46 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Rizzo, Jim" <JRIZZO@providence.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <28E8523067643B4485CAF594AC744D380647EE74@CH1PRD0610MB356.namprd06.prod.outlook.com>
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Responses below.
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
Follow us on Twitter!
http://twitter.com/PCITHelpdesk
From: Stacey B Morales <smoral1@lsu.edu<mailto:smoral1@lsu.edu>>
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.n=
d.edu>>
Date: Wednesday, May 9, 2012 6:20 PM
To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.nd.edu>=
>
Subject: [RESNET-L] Library Information Commons Layout Questions
We are currently evaluating the layout of service offerings in our Informat=
ion Commons and would like to see how others are setup and get any feedback=
that you would like to share.
Are IT Services and the Library one organization or separate entities?
IT and the Library are separate organizations. IT reports to the VP for Fin=
ance and Business. The Library reports to the VP for Academic Affairs.
Do you have an information commons in your library?
Yes.
Do you have an IT Help Desk in the Information Commons?
Kinda? We have a "branch" of our Helpdesk in the Library, though not necess=
arily in the "commons" (though I don=92t think we have a traditional librar=
y "commons", but I also don't quite understand what is means by "library co=
mmons").
Where is your IT Help Desk located in relation to other service desks like =
the Library reference and circulation desks?
The TechStation (our library has "stations") is in the lower level of our 3=
floor library. The space it's in is called the TecHub and is meant to be a=
more collaborative space where students can talk and be more "noisy" than =
what one would expect in a library. The reference desk is called the InfoSt=
ation. That and circulation are on the first floor.
For example are the combined? Do students first see the IT help desk or the=
a library service desk like reference or circulation? Etc.
Students first see the InfoStation and circulation when entering the librar=
y. Library staff refer students with tech questions to the TechStation, whi=
ch is staffed by IT student employees and GA's.
What other IT related services do you offer in your information commons?
Not sure if this counts as "other", but we offer wireless support, public c=
omputer/printer support, mobile device support (such as email setup), gener=
al tech questions, general library (such as directional) questions. Anythin=
g that can't be easily resolved there is referred to the main Helpdesk.
Are these other services co-located with your help desk or are they separat=
e service areas?
These services are all located at the TechStation (these services are all a=
lso available at our main Helpdesk where we also offer more support for stu=
dent computing/technology needs).
Do you offer IT application software training and tutoring services? If so,=
where are these located?
Some software training is available through our department's trainer. This =
is generally only for faculty and staff. She usually holds classes in one o=
f our computer labs or will meet the user in their office or in a lab for a=
one-on-one session.
Thank you.
Stacey B. Morales
Louisiana State University
Information Technology Services
Director of Customer Service
smoral1@lsu.edu<mailto:smoral1@lsu.edu>
225-578-3721 (desk)
225-578-3375 (ITS Help Desk)
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
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EDU/archives/resnet-l.html ________________________________________________=
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To subscribe, unsubscribe or search the archives,
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<div>
<div>
<div>Responses below.</div>
<div>
<div>
<div>-- </div>
<div>Jim Rizzo</div>
</div>
<div>Helpdesk Manager</div>
<div>Providence College Information Technology</div>
<div>(401) 865-1277</div>
<div>AIM: JRizzoPC</div>
<div><a href=3D"http://itweb.providence.edu/helpdesk">http://itweb.providen=
ce.edu/helpdesk</a></div>
<div><a href=3D"http://selfhelp.providence.edu">http://selfhelp.providence.=
edu</a></div>
<div><br>
</div>
<div>Find us on Facebook!</div>
<div><a href=3D"http://www.facebook.com/ProvCollHelpDesk">http://www.facebo=
ok.com/ProvCollHelpDesk</a></div>
<div><br>
</div>
<div>Follow us on Twitter!</div>
<div><a href=3D"http://twitter.com/PCITHelpdesk">http://twitter.com/PCITHel=
pdesk</a></div>
</div>
</div>
</div>
<div><br>
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<span style=3D"font-weight:bold">From: </span>Stacey B Morales <<a href=
=3D"mailto:smoral1@lsu.edu">smoral1@lsu.edu</a>><br>
<span style=3D"font-weight:bold">Reply-To: </span>Resnet Forum <<a href=
=3D"mailto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>><br>
<span style=3D"font-weight:bold">Date: </span>Wednesday, May 9, 2012 6:20 P=
M<br>
<span style=3D"font-weight:bold">To: </span>Resnet Forum <<a href=3D"mai=
lto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>><br>
<span style=3D"font-weight:bold">Subject: </span>[RESNET-L] Library Informa=
tion Commons Layout Questions<br>
</div>
<div><br>
</div>
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<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; ">We are currently evaluating the layout of service offerings=
in our Information Commons and would like to see how others are setup and =
get any feedback that you would like
to share.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; "><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; ">Are IT Services and the Library one organization or separat=
e entities?</span></p>
</div>
</div>
</div>
</span>
<div><br>
</div>
<div>IT and the Library are separate organizations. IT reports to the VP fo=
r Finance and Business. The Library reports to the VP for Academic Affairs.=
</div>
<div><br>
</div>
<span id=3D"OLK_SRC_BODY_SECTION">
<div xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micro=
soft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" x=
mlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:/=
/www.w3.org/TR/REC-html40">
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<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; "><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; ">Do you have an information commons in your library?</span><=
/p>
</div>
</div>
</div>
</span>
<div><br>
</div>
<div>Yes.</div>
<div><br>
</div>
<span id=3D"OLK_SRC_BODY_SECTION">
<div xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micro=
soft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" x=
mlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:/=
/www.w3.org/TR/REC-html40">
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<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; "><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; ">Do you have an IT Help Desk in the Information Commons?</sp=
an></p>
</div>
</div>
</div>
</span>
<div><br>
</div>
<div>Kinda? We have a "branch" of our Helpdesk in the Library, th=
ough not necessarily in the "commons" (though I don=92t think we =
have a traditional library "commons", but I also don't quite unde=
rstand what is means by "library commons").</div>
<div><br>
</div>
<span id=3D"OLK_SRC_BODY_SECTION">
<div xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micro=
soft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" x=
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<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; "><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; ">Where is your IT Help Desk located in relation to other ser=
vice desks like the Library reference and circulation desks?
</span></p>
</div>
</div>
</div>
</span>
<div><br>
</div>
<div>The TechStation (our library has "stations") is in the lower=
level of our 3 floor library. The space it's in is called the TecHub and i=
s meant to be a more collaborative space where students can talk and be mor=
e "noisy" than what one would expect in a
library. The reference desk is called the InfoStation. That and circulatio=
n are on the first floor.</div>
<div><br>
</div>
<span id=3D"OLK_SRC_BODY_SECTION">
<div xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micro=
soft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" x=
mlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:/=
/www.w3.org/TR/REC-html40">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; ">For example are the combined? Do students first see the IT =
help desk or the a library service desk like reference or circulation? Etc.=
</span></p>
</div>
</div>
</div>
</span>
<div><br>
</div>
<div>Students first see the InfoStation and circulation when entering the l=
ibrary. Library staff refer students with tech questions to the TechStation=
, which is staffed by IT student employees and GA's.</div>
<div><br>
</div>
<span id=3D"OLK_SRC_BODY_SECTION">
<div xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micro=
soft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" x=
mlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:/=
/www.w3.org/TR/REC-html40">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; "><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; ">What other IT related services do you offer in your informa=
tion commons?</span></p>
</div>
</div>
</div>
</span>
<div><br>
</div>
<div>Not sure if this counts as "other", but we offer wireless su=
pport, public computer/printer support, mobile device support (such as emai=
l setup), general tech questions, general library (such as directional) que=
stions. Anything that can't be easily resolved
there is referred to the main Helpdesk.</div>
<div><br>
</div>
<span id=3D"OLK_SRC_BODY_SECTION">
<div xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micro=
soft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" x=
mlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:/=
/www.w3.org/TR/REC-html40">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; "><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; ">Are these other services co-located with your help desk or =
are they separate service areas?</span></p>
</div>
</div>
</div>
</span>
<div><br>
</div>
<div>These services are all located at the TechStation (these services are =
all also available at our main Helpdesk where we also offer more support fo=
r student computing/technology needs).</div>
<div><br>
</div>
<span id=3D"OLK_SRC_BODY_SECTION">
<div xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micro=
soft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" x=
mlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:/=
/www.w3.org/TR/REC-html40">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; "><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; ">Do you offer IT application software training and tutoring =
services? If so, where are these located?</span></p>
</div>
</div>
</div>
</span>
<div><br>
</div>
<div>Some software training is available through our department's trainer. =
This is generally only for faculty and staff. She usually holds classes in =
one of our computer labs or will meet the user in their office or in a lab =
for a one-on-one session.</div>
<span id=3D"OLK_SRC_BODY_SECTION">
<div xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micro=
soft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" x=
mlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:/=
/www.w3.org/TR/REC-html40">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; "><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; "><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; ">Thank you.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; "><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 14pt; color: rgb(31, 73, 1=
25); font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11pt; color: rgb(31, 73=
, 125); font-family: Calibri, sans-serif; ">Stacey B. Morales<o:p></o:p></s=
pan></b></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; color: rgb(31, 73, 1=
25); font-family: Calibri, sans-serif; ">Louisiana State University<o:p></o=
:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; color: rgb(31, 73, 1=
25); font-family: Calibri, sans-serif; ">Information Technology Services<o:=
p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; color: rgb(31, 73, 1=
25); font-family: Calibri, sans-serif; ">Director of Customer Service<o:p><=
/o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; color: rgb(31, 73, 1=
25); font-family: Calibri, sans-serif; "><a href=3D"mailto:smoral1@lsu.edu"=
>smoral1@lsu.edu</a><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; color: rgb(31, 73, 1=
25); font-family: Calibri, sans-serif; ">225-578-3721 (desk)<o:p></o:p></sp=
an></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; color: rgb(31, 73, 1=
25); font-family: Calibri, sans-serif; ">225-578-3375 (ITS Help Desk)<o:p><=
/o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; color: rgb(31, 73, 1=
25); font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 14pt; color: rgb(31, 73, 1=
25); font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; "><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11pt; font-family: Calibri=
, sans-serif; "><o:p> </o:p></span></p>
<p><o:p> </o:p></p>
</div>
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