[27603] in resnet
Re: Handling of passwords for personal equipment brought in for service
daemon@ATHENA.MIT.EDU (Larry James)
Tue May 1 07:45:52 2012
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Date: Mon, 30 Apr 2012 18:30:24 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Larry James <larry.james@UNL.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <30429_1335802640_q3UGHJqZ016073_OFBC448928.64DDED9E-ON852579ED.00712AF9-852579F0.005807B6@fordham.edu>
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We also get the local password for any computers left with us for virus cle=
an-up. A shocking percentage of the students have no password set, they get=
"the speech" about needing one, but we don't force them. It's sometimes aw=
kward for me when someone has a really bad password, (like their name), bec=
ause at least they have one.
Larry James
ResNet Manager 402-472-3535
RM 123.1 501 Bldg (0203)
402-472-5227 ljames2@unl.edu
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Cesar A N=
au
Sent: Monday, April 30, 2012 11:02 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Handling of passwords for personal equipment brought in for servic=
e
Good afternoon all,
I wanted to get some opinions as to how your respective service centers go =
about handling passwords for personal equipment that are brought in for ser=
vice.
The typical scenario here is that when a customer has a problem with their =
computer, they bring it to one of our IT Customer Care Centers and if the c=
omputer is required to stay for an extended period of time ... we ask the c=
ustomer for their password in order to access / install / un-install apps o=
n their computer as necessary.
When the computer is repaired and returned, we advise the student to please=
reset their password to something that only they would know.
Our IT Security group does not agree with this method, as they would like f=
or the customer to never give anyone their password.
I completely understand from a security standpoint ... but for repair purpo=
ses, and taking into consideration the time it will take to repair, having =
to ask the customer to come back in order to enter their password each time=
, and overall customer satisfaction ... I just don't think its possible.
Therefore I would like to know how you guys handle it at your schools.
* Do you guys require that they provide you with their password for rep=
air?
* Do you guys require that the customer return and enter User name and =
Password each time?
* Do you guys require that the customer change their password when leav=
ing their computer?
Any feedback would be appreciated.
Thanks.
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D
Cesar A. Nau
Assistant Director
IT Customer Care
Fordham University
(718) 817-4598
nau@fordham.edu<mailto:nau@fordham.edu>
www.fordham.edu/HelpIT
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D ___________________________________________________ You are subsc=
ribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
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<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">We also get the local pas=
sword for any computers left with us for virus clean-up. A shocking percent=
age of the students have no password set, they get “the
speech” about needing one, but we don’t force them. It’s=
sometimes awkward for me when someone has a really bad password, (like the=
ir name), because at least they have one.
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Larry James<br>
ResNet Manager 402-472-3535<br>
RM 123.1 501 Bldg (0203)<br>
402-472-5227 ljames2@unl.edu<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Cesar A Nau<br>
<b>Sent:</b> Monday, April 30, 2012 11:02 AM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Handling of passwords for personal equipment brought in for=
service<o:p></o:p></span></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ar=
ial","sans-serif"">Good afternoon all,</span>
<br>
<br>
<span style=3D"font-size:10.0pt;font-family:"Arial","sans-se=
rif"">I wanted to get some opinions as to how your respective service =
centers go about handling passwords for personal equipment that are brought=
in for service.
</span><br>
<br>
<span style=3D"font-size:10.0pt;font-family:"Arial","sans-se=
rif"">The typical scenario here is that when a customer has a problem =
with their computer, they bring it to one of our IT Customer Care Centers a=
nd if the computer is required to stay for an extended
period of time ... we ask the customer for their password in order to acce=
ss / install / un-install apps on their computer as necessary.</span>
<br>
<br>
<span style=3D"font-size:10.0pt;font-family:"Arial","sans-se=
rif"">When the computer is repaired and returned, we advise the studen=
t to please reset their password to something that only they would know.</s=
pan>
<br>
<br>
<span style=3D"font-size:10.0pt;font-family:"Arial","sans-se=
rif"">Our IT Security group does not agree with this method, as they w=
ould like for the customer to never give anyone their password.</span>
<br>
<br>
<span style=3D"font-size:10.0pt;font-family:"Arial","sans-se=
rif"">I completely understand from a security standpoint ... but for r=
epair purposes, and taking into consideration the time it will take to repa=
ir, having to ask the customer to come back in order to
enter their password each time, and overall customer satisfaction ... I ju=
st don't think its possible.</span>
<br>
<br>
<span style=3D"font-size:10.0pt;font-family:"Arial","sans-se=
rif"">Therefore I would like to know how you guys handle it at your sc=
hools.</span>
<o:p></o:p></p>
<ul type=3D"disc">
<li class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-=
alt:auto;mso-list:l0 level1 lfo1">
<span style=3D"font-size:10.0pt;font-family:"Arial","sans-se=
rif"">Do you guys require that they provide you with their password fo=
r repair?</span>
<o:p></o:p></li><li class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;ms=
o-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style=3D"font-size:10.0pt;font-family:"Arial","sans-se=
rif"">Do you guys require that the customer return and enter User name=
and Password each time?</span>
<o:p></o:p></li><li class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;ms=
o-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style=3D"font-size:10.0pt;font-family:"Arial","sans-se=
rif"">Do you guys require that the customer change their password when=
leaving their computer?</span><o:p></o:p></li></ul>
<p class=3D"MsoNormal"><br>
<span style=3D"font-size:10.0pt;font-family:"Arial","sans-se=
rif"">Any feedback would be appreciated.</span>
<br>
<br>
<span style=3D"font-size:10.0pt;font-family:"Arial","sans-se=
rif"">Thanks.</span> <br>
<br>
<span style=3D"font-size:10.0pt;font-family:"Arial","sans-se=
rif"">=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D<br>
Cesar A. Nau<br>
Assistant Director<br>
IT Customer Care<br>
Fordham University<br>
(718) 817-4598<br>
<a href=3D"mailto:nau@fordham.edu">nau@fordham.edu</a><br>
</span><a href=3D"www.fordham.edu/HelpIT"><span style=3D"font-size:10.0pt;f=
ont-family:"Arial","sans-serif"">www.fordham.edu/HelpIT=
</span></a><span style=3D"font-size:10.0pt;font-family:"Arial",&q=
uot;sans-serif""><br>
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D</span> ___________________________________________________ You ar=
e subscribed to the ResNet-L mailing list.
<o:p></o:p></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
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