[27601] in resnet
Re: SOHO WiFi routers and residential networking
daemon@ATHENA.MIT.EDU (Vellucci, Judi)
Mon Apr 30 15:57:08 2012
Content-Language: en-US
Content-Type: text/plain; charset="Windows-1252"
Content-ID: <763712B07A92224EA58945768944E6D8@exchange.tufts.edu>
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Message-ID: <27A6B94F-47A4-449E-9A1D-860DB2C7871E@tufts.edu>
Date: Mon, 30 Apr 2012 19:54:33 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Vellucci, Judi" <judi.vellucci@tufts.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <0A108355BA120745983459688F592E35A4B5E398D2@EXMAIL.csuchico.edu>
I'm with Cathy!! Thank you Adam. I read that first response and suddenly felt VERY fortunate to have well spoken, polite (and brilliant) network engineers in our group. I think I'll go buy them some cannoli!
Best,
Judi
********************************************************************
"No pessimist ever discovered the secret of the stars,
or sailed to an uncharted land, or opened a new doorway
for the human spirit." - Helen Keller
Judi Vellucci voice: 617-627-JUDI
University Information Technology email: judi.vellucci@tufts.edu<mailto:judi.vellucci@tufts.edu>
Tufts University student.support.tufts.edu<http://student.support.tufts.edu>
********************************************************************
On Apr 30, 2012, at 3:46 PM, Casey, Kathy wrote:
Adam, now you see why Sheila has trouble with her net engineers. Many need translators to be able to speak directly with their customers. The truly successful engineers will listen carefully to the situation presented and then ask questions that will elicit information about the goal the customer has, and then use that to supply a working solution without burying the customer in micro details that simply serve to drive the customer away confused. This is the most important lesson I teach the students that work for me.
We don’t need “Nick Burns, your company’s computer guy”, but help and clear questions/responses are always appreciated. Thank you for helping keep this forum a safe place to discuss things without nastiness or abuse.
Thanks!
KC ~õ¿õ~
“We raise hopes here until they are old enough to fend for themselves."
Mike Callahan - Callahan's Crosstime Saloon (Spider Robinson)
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Brock, Adam
Sent: Saturday, April 28, 2012 8:54 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: SOHO WiFi routers and residential networking
I hope you were drunk when you posted this and this isn’t your normal attitude because you’re coming off like a major asshole. Just because you’ve configured Cisco WiFi and switches doesn’t make you the ultimate source of knowledge for all Cisco features. Even if you are the Ray Charles of Cisco IOS and an angel gets wings every time you perform a write mem, it still doesn’t give you a right to marginalize people like this.
People should be able to come here and ask questions without feeling like they need to reference whitepapers or RFCs. The people on this listserv have a wide variety of technical knowledge and often come here because they have no other resources to consult. She probably doesn’t feel comfortable approaching her engineers for more information. If you’ve read her previous posts, it’s pretty obvious there isn’t a good relationship with her network engineers. Some of the most successful posts I’ve seen on this thread have been those without a lot of information where someone poses a problem and asks for suggestions.
Here are some more productive things you could’ve done:
Pose some useful questions she could ask her network engineers.
Ask if she’s talking about Storm Control<http://bit.ly/IjpWiz> and if she is, say you’ve never heard of it and have nothing to offer.
Suggested that something else must’ve been going on, because this isn’t normal behavior for a SOHO router. Maybe someone created a loop?
Explained that UCSC allows wireless routers in some residential areas and you don’t have these issues on the Cisco WIFI and switches you’ve configured. You could even offer to talk to her network engineers.
Suggested they try enabling protected ports so that unicast / multicast traffic isn’t passed between the SoHo routers.
Drank another 6 pack of Big Flats 1901, played a few more rounds of Cabela’s Monster Buck Hunter and gone to bed.
If you want to trash on people your efforts would be more welcome in the comments section on peopleofwalmart.com<http://peopleofwalmart.com>. They’re not welcome here. If you want to contribute positively to the forum, I welcome you to stay around. It looks like you have lots of experience in the network arena and could provide a lot of benefit to this listserv.
If you routinely talk to people like this in your work environment or personal life, I’d invite you to read these two books:
The No Asshole Rule by Robert Sutton<http://www.amazon.com/The-Asshole-Rule-Civilized-Workplace/dp/0446698202/ref=sr_1_1?ie=UTF8&qid=1335627738&sr=8-1>
How to Win Friends and Influence People<http://www.amazon.com/Friends-Influence-People-Dale-Carnegie/dp/0091947464/ref=sr_1_1?s=books&ie=UTF8&qid=1335627769&sr=1-1>
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Jim Warner
Sent: Saturday, April 28, 2012 1:09 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: [RESNET-L] SOHO WiFi routers and residential networking
On Fri, Apr 27, 2012 at 8:01 PM,Sheila Crowe said:
When we upgraded this section of our network (from 3Com s=
witches to Cisco), we immediately had a BIG problem with our network droppi=
ng constantly. It was ultimately decided that it was the SOHO wireless rou=
ters causing the problem; namely, unicast packet floods through our Cisco s=
witch ports. Only recently it was discovered that Cisco switches have a fea=
ture that will block unicast and multicast floods. We are deploying this s=
lowly.
Now for the questions.
------------------------
No. Not "now for the questions." If you want to ask whether we are using
a feature, you have to tell us the name of the feature. You will not get quality
answers by asking us whether we are using something without telling us
what it is. You should go to your network engineers and get their assistance
to help you form up your questions. I have configured cisco WiFi and switches.
I don't have the faintest idea what you're talking about. Often when cisco
builds a custom feature to solve a specific customer problem they will
write an application note to explain how to use the new feature. A link to
that paper would be a good thing.
-jim warner
UCSC network engineer
___________________________________________________ You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
