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MIME-Version: 1.0 Content-Type: text/html; charset="US-ASCII" Message-ID: <OFBC448928.64DDED9E-ON852579ED.00712AF9-852579F0.005807B6@fordham.edu> Date: Mon, 30 Apr 2012 12:01:31 -0400 Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu> From: Cesar A Nau <nau@FORDHAM.EDU> To: RESNET-L@listserv.nd.edu In-Reply-To: <D0A43E8CC19B144398DFEC438095CB180E39ACCF8E@EXCMS.msu.montana.edu> <font size=2 face="sans-serif">Good afternoon all,</font> <br> <br><font size=2 face="sans-serif">I wanted to get some opinions as to how your respective service centers go about handling passwords for personal equipment that are brought in for service. </font> <br> <br><font size=2 face="sans-serif">The typical scenario here is that when a customer has a problem with their computer, they bring it to one of our IT Customer Care Centers and if the computer is required to stay for an extended period of time ... we ask the customer for their password in order to access / install / un-install apps on their computer as necessary.</font> <br> <br><font size=2 face="sans-serif">When the computer is repaired and returned, we advise the student to please reset their password to something that only they would know.</font> <br> <br><font size=2 face="sans-serif">Our IT Security group does not agree with this method, as they would like for the customer to never give anyone their password.</font> <br> <br><font size=2 face="sans-serif">I completely understand from a security standpoint ... but for repair purposes, and taking into consideration the time it will take to repair, having to ask the customer to come back in order to enter their password each time, and overall customer satisfaction ... I just don't think its possible.</font> <br> <br><font size=2 face="sans-serif">Therefore I would like to know how you guys handle it at your schools.</font> <br> <ul> <li><font size=2 face="sans-serif">Do you guys require that they provide you with their password for repair?</font> <li><font size=2 face="sans-serif">Do you guys require that the customer return and enter User name and Password each time?</font> <li><font size=2 face="sans-serif">Do you guys require that the customer change their password when leaving their computer?</font></ul> <br><font size=2 face="sans-serif">Any feedback would be appreciated.</font> <br> <br><font size=2 face="sans-serif">Thanks.</font> <br> <br><font size=2 face="sans-serif">============================<br> Cesar A. Nau<br> Assistant Director<br> IT Customer Care<br> Fordham University<br> (718) 817-4598<br> nau@fordham.edu<br> </font><a href=www.fordham.edu/HelpIT><font size=2 face="sans-serif">www.fordham.edu/HelpIT</font></a><font size=2 face="sans-serif"><br> ============================</font> ___________________________________________________ You are subscribed to the ResNet-L mailing list. <p> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
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