[27573] in resnet
Re: Unsolicited Remote Assistance Windows 7
daemon@ATHENA.MIT.EDU (Joe Hatch)
Mon Apr 16 09:27:03 2012
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Message-ID: <CAB5YQR-JQZJ4K7b17DjSzznnQZHaqxCZy4BXeimhuccULuok4w@mail.gmail.com>
Date: Fri, 13 Apr 2012 14:00:11 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Joe Hatch <jhatch@TRINITY.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CAHVqF_iwVs_fJyyR+7oPBvEftTMQYvdKOTAYN3-7vT09oj5eBg@mail.gmail.com>
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Well, that's just it. We have a mixed environment from XP through 7 and
our GPO is configured for that. Vista can connected to anything just fine,
but 7 to 7 and 7 to anything just doesn't work. I can send and invitation
from 7 and open it on a 7 machine (solicited) and that works, but just not
the unsolicited RA. I've enabled all settings per MS and even some tweaks
per forums/threads addressing this issue, but nothing changes the outcome.
We still get the "Your offer of help cannot be sent" message. All settings
appear on the 7 machines, so I've been trying to think outside the box on
this one.
I wouldn't think a 2003 DC would matter, but Microsoft isn't a non-profit
organization.
Joseph Hatch
Systems Administrator
Information Technology Services
Trinity University
(210) 999-7826
On Fri, Apr 13, 2012 at 11:31 AM, Chuck Steel <chuck.steel@gmail.com> wrote:
> Remote assistance has been out there since XP and 2003, so I wouldn't
> think that's an issue. Does the policy get applied to XP machines? If
> the policy gets applied to XP machines but not Windows 7 machines,
> then I would suspect it's an issue that is being caused by an older
> domain controller.
>
> Do the computers look like they have remote assistance turned on but
> you can't connect?
>
> --
> Chuck Steel
> Dickinson College
>
> On Thu, Apr 12, 2012 at 2:48 PM, Joe Hatch <jhatch@trinity.edu> wrote:
> > Thanks, Chuck. We have configured our GPO per Microsoft, but still no
> > luck. And we've tried every "tweak" and "fix" that various threads have
> > suggested without success. So far, that I know of, the only
> schools using
> > the unsolicted RA configured and applied through GPO settings are running
> > 2008/2008 R2 DCs. So, I'm not sure if having a 2003 DC vs. 2008 plus DC
> > is/would be relevent or not.
> >
> > Anyone willing to share their knowledge or thoughts would be appreciated.
> >
> > Thanks,
> >
> > Joseph Hatch
> > Systems Administrator
> > Information Technology Services
> > Trinity University
> > (210) 999-7826
> >
> >
> >
> >
> >
> > On Thu, Apr 12, 2012 at 9:23 AM, Chuck Steel <chuck.steel@gmail.com>
> wrote:
> >>
> >> On Thu, Apr 12, 2012 at 9:58 AM, Joe Hatch <jhatch@trinity.edu> wrote:
> >> > Anyone using Microsoft's Offer RA from a Windows 7 machine to other
> >> > machines? If so, has a GPO been configured for that? Difficulties -
> >> > yes/no? Your domain controller is Windows 2003/2008/2008 R2?
> >> >
> >> >
> >>
> >> Yes, we are offering remote assistance from Windows 7 machines. There
> >> is a GPO in place that enables the ability for the machine to receive
> >> the offer and adds our support group to the "Offer Remote Assistance"
> >> group on the local machine. The only difficulties we've had come from
> >> technicians forgetting to place computers in the proper OU to get the
> >> settings (we have separate OUs for departments).
> >>
> >> I'm pretty sure that our domain controllers are running 2008R2.
> >>
> >> --
> >> Chuck Steel
> >> Dickinson College
> >>
> >> ___________________________________________________
> >> You are subscribed to the ResNet-L mailing list.
> >>
> >> To subscribe, unsubscribe or search the archives,
> >> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> >> ___________________________________________________
> >
> >
> > ___________________________________________________ You are subscribed to
> > the ResNet-L mailing list.
> >
> > To subscribe, unsubscribe or search the archives, go to
> > http://LISTSERV.ND.EDU/archives/resnet-l.html
> > ___________________________________________________
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
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Well, that's just it.=A0 We have a mixed environment from XP through 7 =
and our GPO is configured for that.=A0 Vista can connected to anything just=
fine, but 7 to 7 and 7 to anything just doesn't work.=A0 I can send an=
d invitation from 7 and open it on a 7 machine (solicited) and that works, =
but just not the unsolicited RA.=A0 I've enabled all settings per MS an=
d even some tweaks per forums/threads addressing this issue, but nothing ch=
anges the outcome.=A0 We still get the "Your offer of help cannot be s=
ent" message.=A0 All settings appear on the 7 machines, so I've be=
en trying to think outside the box on this one.<br>
<br>I wouldn't think a 2003 DC would matter, but Microsoft isn't a =
non-profit organization.<br><br><br clear=3D"all">Joseph Hatch<br>Systems A=
dministrator<br>Information Technology Services<br>Trinity University<br>
(210) 999-7826<br><br><br><br>
<br><br><div class=3D"gmail_quote">On Fri, Apr 13, 2012 at 11:31 AM, Chuck =
Steel <span dir=3D"ltr"><<a href=3D"mailto:chuck.steel@gmail.com">chuck.=
steel@gmail.com</a>></span> wrote:<br><blockquote class=3D"gmail_quote" =
style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Remote assistance has been out there since XP and 2003, so I wouldn't<b=
r>
think that's an issue. Does the policy get applied to XP machines? If<b=
r>
the policy gets applied to XP machines but not Windows 7 machines,<br>
then I would suspect it's an issue that is being caused by an older<br>
domain controller.<br>
<br>
Do the computers look like they have remote assistance turned on but<br>
you can't connect?<br>
<br>
--<br>
Chuck Steel<br>
Dickinson College<br>
<br>
On Thu, Apr 12, 2012 at 2:48 PM, Joe Hatch <<a href=3D"mailto:jhatch@tri=
nity.edu">jhatch@trinity.edu</a>> wrote:<br>
> Thanks, Chuck.=A0 We have configured our GPO per Microsoft, but still =
no<br>
> luck.=A0 And we've tried every "tweak" and "fix&quo=
t; that various threads have<br>
> suggested without success.=A0 So far, that I know of,=A0the only schoo=
ls=A0using<br>
> the unsolicted RA=A0configured and applied through=A0GPO settings are =
running<br>
> 2008/2008 R2 DCs.=A0 So, I'm not sure if having a 2003 DC vs. 2008=
plus DC<br>
> is/would be relevent or not.<br>
><br>
> Anyone willing to share their knowledge or thoughts would be appreciat=
ed.<br>
><br>
> Thanks,<br>
><br>
> Joseph Hatch<br>
> Systems Administrator<br>
> Information Technology Services<br>
> Trinity University<br>
> <a href=3D"tel:%28210%29%20999-7826" value=3D"+12109997826">(210) 999-=
7826</a><br>
><br>
><br>
><br>
><br>
><br>
> On Thu, Apr 12, 2012 at 9:23 AM, Chuck Steel <<a href=3D"mailto:chu=
ck.steel@gmail.com">chuck.steel@gmail.com</a>> wrote:<br>
>><br>
>> On Thu, Apr 12, 2012 at 9:58 AM, Joe Hatch <<a href=3D"mailto:j=
hatch@trinity.edu">jhatch@trinity.edu</a>> wrote:<br>
>> > Anyone using Microsoft's Offer RA from a Windows 7 machin=
e to other<br>
>> > machines?=A0 If so,=A0has a GPO been=A0configured for that? =
=A0Difficulties -<br>
>> > yes/no?=A0 Your domain controller is Windows 2003/2008/2008 R=
2?<br>
>> ><br>
>> ><br>
>><br>
>> Yes, we are offering remote assistance from Windows 7 machines. Th=
ere<br>
>> is a GPO in place that enables the ability for the machine to rece=
ive<br>
>> the offer and adds our support group to the "Offer Remote Ass=
istance"<br>
>> group on the local machine. The only difficulties we've had co=
me from<br>
>> technicians forgetting to place computers in the proper OU to get =
the<br>
>> settings (we have separate OUs for departments).<br>
>><br>
>> I'm pretty sure that our domain controllers are running 2008R2=
.<br>
>><br>
>> --<br>
>> Chuck Steel<br>
>> Dickinson College<br>
>><br>
>> ___________________________________________________<br>
>> You are subscribed to the ResNet-L mailing list.<br>
>><br>
>> To subscribe, unsubscribe or search the archives,<br>
>> go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" ta=
rget=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a><br>
>> ___________________________________________________<br>
><br>
><br>
> ___________________________________________________ You are subscribed=
to<br>
> the ResNet-L mailing list.<br>
><br>
> To subscribe, unsubscribe or search the archives, go to<br>
> <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_b=
lank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a><br>
> ___________________________________________________<br>
<br>
___________________________________________________<br>
You are subscribed to the ResNet-L mailing list.<br>
<br>
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blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a><br>
___________________________________________________<br>
</blockquote></div><br>
___________________________________________________
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<p>
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