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Re: Trouble with Wireless Cards

daemon@ATHENA.MIT.EDU (Isaac Holmes)
Tue Feb 28 14:06:00 2012

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Date:         Tue, 28 Feb 2012 14:03:50 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Isaac Holmes <iholmes@ND.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To:  <B3C0241889401F4AB97A55E980BABBA00134598F8C7E@EXV01.wcu.edu>

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It doesn't sound like you have turned off 802.11b, but we have found some c=
ards since we turned off 'B' that will not connect to 'G' or 'N' without fi=
rst doing some discovery or negotiation on 'B' first, don't recall which on=
es off the top of my head but one was an older Intel adapter.


Isaac Holmes
Client Engineering Specialist

OIT Distributed Engineering Support
University of Notre Dame

B036 IT Center
(574) 631-3254



From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Andy Voel=
ker
Sent: Tuesday, February 28, 2012 1:59 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Trouble with Wireless Cards

Good idea.  I believe we are set to a 5.5 Mb basic data rate at most on tha=
t network, but we may be set to a 2.  I'll check on that.  We've tried all =
sorts of drivers on the intel card.  As I recall the RaLink adapter does no=
t have options for BSS or data rate connections.  It basically has two AD-H=
oc options, power management, a/b/g/n and that's about it.  We've messed wi=
th them all.  In the '90s WCU "strongly recommended" a 3Com wired network a=
dapter, for compatibility reasons.  I'd hate to have to go back to that....

Between that, the firmware (don't know if RaLink or Realtek even do that) a=
nd the beamwidth, I'll do some investigation.  Any other ideas?

-- Andy Voelker
Manager of Student Computing in the Technology Commons
Western Carolina University
Be sure to check out the WCU TechTips Podcast at http://www.youtube.com/Wes=
ternCarolinaU!!
Check the status of your IT requests at any time at http://help.wcu.edu/ !



Andy,

    This might sound like a shot in the dark but have you checked the manuf=
acturer's website for a firmware update by chance?  I worked at a place tha=
t was a fan of Cisco cards but when we changed to the new (at the time) G a=
ccess points and we ran into connection issues.  It turned out that we need=
ed a firmware update that fixed a bug in the b/g connection compatibility i=
ssue.  No guarantees that the other listed vendors have anything to that de=
gree, but it is worth looking at.  At least that way you can honestly say y=
ou have expended all avenues of troubleshooting.



Derek

IT


From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU]<mailto:[mailto:RESNET-=
L@LISTSERV.ND.EDU]> On Behalf Of Barber, Matt
Sent: Tuesday, February 28, 2012 10:01 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: Trouble with Wireless Cards

Hi Andy,

The Intel 4965s were somewhat problematic at first, but they were much bett=
er after updating drivers. I think it was version 13 that finally made them=
 behave okay, if I am remembering correctly. We also made a point of turnin=
g off power management settings in Windows for these adapters. They seemed =
to perform very poorly when the options were turned on.

We did have some Realtek cards that were single-stream 11n adapters. They w=
ould not connect to a network that had the upper half of the MCS data rates=
 (8-15) set as "base" rates on our controllers. We ended up setting all of =
the MCS data rates as supported, but not requiring clients to support any o=
f them. That seemed to fix things for many of these really cheap 11n adapte=
rs.

Take care,

Matt Barber '06
Network and Systems Manager
Morrisville State College
315-684-6053

From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU]<mailto:[mailto:RESNET-=
L@LISTSERV.ND.EDU]> On Behalf Of Andy Voelker
Sent: Tuesday, February 28, 2012 9:51 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Trouble with Wireless Cards

Has anyone seen various wireless cards that just WILL NOT connect to your w=
ireless network?  Usually these are cheap cards with very few driver option=
s.  Still, no matter what we do, it just won't work.  Yet, they can get on =
at Starbucks and at home, so it must be our fault!  These cards include:

Realtek 8188CE and 8191C (won't connect at all)
Intel Centrino Wireless-N 1030 and 4965 (won't connect in N or A modes, onl=
y B/G)
Ralink 802.11n Wireless LAN Card (won't connect at all)


We have a 40MHz beamwidth on our network, which several cards default to a =
20MHz.  Fixing this usually helps, but not in the case of the Intel.  The o=
ther cards listed don't have this option in the driver.  I haven't tested s=
etting out network to a 20 MHz yet, so that may be a first step toward comp=
atibility.

-- Andy Voelker
Manager of Student Computing in the Technology Commons
Western Carolina University
Be sure to check out the WCU TechTips Podcast at http://www.youtube.com/Wes=
ternCarolinaU!!
Check the status of your IT requests at any time at http://help.wcu.edu/ !


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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'c=
olor:#1F497D'>It doesn&#8217;t sound like you have turned off 802.11b, but =
we have found some cards since we turned off &#8216;B&#8217; that will not =
connect to &#8216;G&#8217; or &#8216;N&#8217; without first doing some disc=
overy or negotiation on &#8216;B&#8217; first, don&#8217;t recall which one=
s off the top of my head but one was an older Intel adapter.<o:p></o:p></sp=
an></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p>=
</span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p>&nbsp;</=
o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'>Isaac Hol=
mes<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'=
>Client Engineering Specialist <o:p></o:p></span></p><p class=3DMsoNormal><=
span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNorm=
al><span style=3D'color:#1F497D'>OIT Distributed Engineering Support<o:p></=
o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'>Universit=
y of Notre Dame<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'co=
lor:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><span style=
=3D'color:#1F497D'>B036 IT Center<o:p></o:p></span></p><p class=3DMsoNormal=
><span style=3D'color:#1F497D'>(574) 631-3254<o:p></o:p></span></p><p class=
=3DMsoNormal><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p c=
lass=3DMsoNormal><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p>=
<p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span>=
</p><div><div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3=
.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;f=
ont-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'font-size:=
10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Forum [mailto:RESNET-L@LI=
STSERV.ND.EDU] <b>On Behalf Of </b>Andy Voelker<br><b>Sent:</b> Tuesday, Fe=
bruary 28, 2012 1:59 PM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subjec=
t:</b> Re: Trouble with Wireless Cards<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal><span style=3D'=
color:#1F497D'>Good idea.&nbsp; I believe we are set to a 5.5 Mb basic data=
 rate at most on that network, but we may be set to a 2.&nbsp; I&#8217;ll c=
heck on that.&nbsp; We&#8217;ve tried all sorts of drivers on the intel car=
d.&nbsp; As I recall the RaLink adapter does not have options for BSS or da=
ta rate connections.&nbsp; It basically has two AD-Hoc options, power manag=
ement, a/b/g/n and that&#8217;s about it.&nbsp; We&#8217;ve messed with the=
m all.&nbsp; In the &#8216;90s WCU &#8220;strongly recommended&#8221; a 3Co=
m wired network adapter, for compatibility reasons.&nbsp; I&#8217;d hate to=
 have to go back to that&#8230;.<o:p></o:p></span></p><p class=3DMsoNormal>=
<span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNor=
mal><span style=3D'color:#1F497D'>Between that, the firmware (don&#8217;t k=
now if RaLink or Realtek even do that) and the beamwidth, I&#8217;ll do som=
e investigation.&nbsp; Any other ideas?<o:p></o:p></span></p><p class=3DMso=
Normal><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=
=3DMsoNormal><span style=3D'color:#1F497D'>-- Andy Voelker<o:p></o:p></span=
></p><p class=3DMsoNormal><span style=3D'color:#1F497D'>Manager of Student =
Computing in the Technology Commons<o:p></o:p></span></p><p class=3DMsoNorm=
al><span style=3D'color:#1F497D'>Western Carolina University<o:p></o:p></sp=
an></p><p class=3DMsoNormal><span style=3D'color:#1F497D'>Be sure to check =
out the WCU TechTips Podcast at <a href=3D"http://www.youtube.com/WesternCa=
rolinaU">http://www.youtube.com/WesternCarolinaU</a>!!<o:p></o:p></span></p=
><p class=3DMsoNormal><span style=3D'color:#1F497D'>Check the status of you=
r IT requests at any time at <a href=3D"http://help.wcu.edu/">http://help.w=
cu.edu/</a> !<o:p></o:p></span></p><div style=3D'border:none;border-bottom:=
solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in'><p class=3DMsoNormal><spa=
n style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p></div><p class=3DMsoN=
ormal><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3D=
MsoPlainText>Andy,<o:p></o:p></p><p class=3DMsoPlainText>&nbsp;&nbsp;&nbsp;=
 This might sound like a shot in the dark but have you checked the manufact=
urer's website for a firmware update by chance?&nbsp; I worked at a place t=
hat was a fan of Cisco cards but when we changed to the new (at the time) G=
 access points and we ran into connection issues.&nbsp; It turned out that =
we needed a firmware update that fixed a bug in the b/g connection compatib=
ility issue.&nbsp; No guarantees that the other listed vendors have anythin=
g to that degree, but it is worth looking at.&nbsp; At least that way you c=
an honestly say you have expended all avenues of troubleshooting.<o:p></o:p=
></p><p class=3DMsoPlainText><o:p>&nbsp;</o:p></p><p class=3DMsoPlainText>D=
erek<o:p></o:p></p><p class=3DMsoPlainText>IT<o:p></o:p></p><p class=3DMsoN=
ormal><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3D=
MsoNormal><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p clas=
s=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans=
-serif"'>From:</span></b><span style=3D'font-size:10.0pt;font-family:"Tahom=
a","sans-serif"'> Resnet Forum <a href=3D"mailto:[mailto:RESNET-L@LISTSERV.=
ND.EDU]">[mailto:RESNET-L@LISTSERV.ND.EDU]</a> <b>On Behalf Of </b>Barber, =
Matt<br><b>Sent:</b> Tuesday, February 28, 2012 10:01 AM<br><b>To:</b> <a h=
ref=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a><br><b>=
Subject:</b> Re: Trouble with Wireless Cards<o:p></o:p></span></p><p class=
=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal><span style=3D'color=
:#1F497D'>Hi Andy,<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D=
'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><span styl=
e=3D'color:#1F497D'>The Intel 4965s were somewhat problematic at first, but=
 they were much better after updating drivers. I think it was version 13 th=
at finally made them behave okay, if I am remembering correctly. We also ma=
de a point of turning off power management settings in Windows for these ad=
apters. They seemed to perform very poorly when the options were turned on.=
 <o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><=
o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497=
D'>We did have some Realtek cards that were single-stream 11n adapters. The=
y would not connect to a network that had the upper half of the MCS data ra=
tes (8-15) set as &#8220;base&#8221; rates on our controllers. We ended up =
setting all of the MCS data rates as supported, but not requiring clients t=
o support any of them. That seemed to fix things for many of these really c=
heap 11n adapters.<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D=
'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><span styl=
e=3D'color:#1F497D'>Take care,<o:p></o:p></span></p><p class=3DMsoNormal><s=
pan style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNorma=
l><b><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color=
:#1F497D'>Matt Barber &#8216;06</span></b><span style=3D'font-size:12.0pt;f=
ont-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p><=
p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Arial","sa=
ns-serif";color:#1F497D'>Network and Systems Manager</span><span style=3D'c=
olor:#1F497D'><o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'fon=
t-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Morrisville S=
tate College</span><span style=3D'color:#1F497D'><o:p></o:p></span></p><p c=
lass=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Arial","sans-=
serif";color:#1F497D'>315-684-6053</span><span style=3D'color:#1F497D'><o:p=
></o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p>&=
nbsp;</o:p></span></p><p class=3DMsoNormal><b><span style=3D'font-size:10.0=
pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Forum <a href=3D"mail=
to:[mailto:RESNET-L@LISTSERV.ND.EDU]">[mailto:RESNET-L@LISTSERV.ND.EDU]</a>=
 <b>On Behalf Of </b>Andy Voelker<br><b>Sent:</b> Tuesday, February 28, 201=
2 9:51 AM<br><b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-=
L@LISTSERV.ND.EDU</a><br><b>Subject:</b> Trouble with Wireless Cards<o:p></=
o:p></span></p><p class=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNorm=
al>Has anyone seen various wireless cards that just WILL NOT connect to you=
r wireless network?&nbsp; Usually these are cheap cards with very few drive=
r options.&nbsp; Still, no matter what we do, it just won&#8217;t work.&nbs=
p; Yet, they can get on at Starbucks and at home, so it must be our fault!&=
nbsp; These cards include:<o:p></o:p></p><p class=3DMsoNormal><o:p>&nbsp;</=
o:p></p><p class=3DMsoNormal><span style=3D'font-size:8.0pt;font-family:"Mi=
crosoft Sans Serif","sans-serif"'>Realtek 8188CE and 8191C (won&#8217;t con=
nect at all)<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-=
size:9.0pt;font-family:TimesNewRomanPSMT;color:#555555;background:white'>In=
tel Centrino Wireless-N 1030 and </span><span style=3D'font-size:8.0pt;font=
-family:"Microsoft Sans Serif","sans-serif"'>4965 </span><span style=3D'fon=
t-size:9.0pt;font-family:TimesNewRomanPSMT;color:#555555;background:white'>=
(won&#8217;t connect in N or A modes, only B/G)</span><span style=3D'font-s=
ize:8.0pt;font-family:"Microsoft Sans Serif","sans-serif"'><o:p></o:p></spa=
n></p><p class=3DMsoNormal><span style=3D'font-size:8.0pt;font-family:"Micr=
osoft Sans Serif","sans-serif"'>Ralink 802.11n Wireless LAN Card (won&#8217=
;t connect at all)<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D=
'font-size:8.0pt;font-family:"Microsoft Sans Serif","sans-serif"'><o:p>&nbs=
p;</o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:8.0pt;font=
-family:"Microsoft Sans Serif","sans-serif"'><o:p>&nbsp;</o:p></span></p><p=
 class=3DMsoNormal>We have a 40MHz beamwidth on our network, which several =
cards default to a 20MHz.&nbsp; Fixing this usually helps, but not in the c=
ase of the Intel.&nbsp; The other cards listed don&#8217;t have this option=
 in the driver.&nbsp; I haven&#8217;t tested setting out network to a 20 MH=
z yet, so that may be a first step toward compatibility.<o:p></o:p></p><p c=
lass=3DMsoNormal><o:p>&nbsp;</o:p></p><p class=3DMsoNormal>-- Andy Voelker<=
o:p></o:p></p><p class=3DMsoNormal>Manager of Student Computing in the Tech=
nology Commons<o:p></o:p></p><p class=3DMsoNormal>Western Carolina Universi=
ty<o:p></o:p></p><p class=3DMsoNormal>Be sure to check out the WCU TechTips=
 Podcast at <a href=3D"http://www.youtube.com/WesternCarolinaU">http://www.=
youtube.com/WesternCarolinaU</a>!!<o:p></o:p></p><p class=3DMsoNormal>Check=
 the status of your IT requests at any time at <a href=3D"http://help.wcu.e=
du/">http://help.wcu.edu/</a> !<o:p></o:p></p><p class=3DMsoNormal><o:p>&nb=
sp;</o:p></p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-fami=
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