[27264] in resnet
Re: Remote support software
daemon@ATHENA.MIT.EDU (Jeremy Mlazovsky)
Thu Feb 9 10:09:57 2012
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Date: Thu, 9 Feb 2012 09:09:05 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Jeremy Mlazovsky <jmlazovsky1@UDAYTON.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <4d5bcf8e-3b3b-4bf4-87d3-f1bd3fa0b221@blur>
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We do not own a subscription to LogMeIn Rescue, but I have purchased
short-term subscriptions a couple of times. One of those times I used it
to work on a faculty member's computer while she was on sabbatical in
England for the summer.
I agree, it is pretty slick. If I remember correctly, you could send them
an .exe or send them a URL and you could remote in without them having to
have admin privileges and/or install anything.
Jeremy Mlazovsky
Director of Information Technology
College of Arts and Sciences
University of Dayton
300 College Parry
Dayton, Ohio 45469-2201 <454692201>
937-229-2166 <9372292166>
Leadership UD 2009
Please contact CAS Help (937-229-2166 <9372292166>, cashelp@udayton.edu)
for service requests
-----Original message-----
*From: *"Thiem, Tammy" <ThiemT@ripon.edu>*
To: *"RESNET-L@listserv.nd.edu" <RESNET-L@listserv.nd.edu>*
Sent: *Thu, Feb 9, 2012 13:48:39 GMT+00:00*
Subject: *Re: Remote support software
We have been using LogMein Rescue for a couple of years now and really like
it. The ability to get someone=92s credential in an encrypted way makes it
very easy to work on computers and reboot them if needed, even into safe
mode for Virus/Malware removal. I have connected up to 3 computers at once
to perform different tasks on their computers and it runs great!****
** **
*Tammy L. Thiem
**Assistant Director of ITS/
Student and Desktop Technologies
Ripon College
(920)748-8713*****
** **
*From:* Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] *On Behalf Of *Richa=
rd
Davis
*Sent:* Wednesday, February 08, 2012 5:56 PM
*To:* RESNET-L@LISTSERV.ND.EDU
*Subject:* Remote support software****
** **
Is anyone out there using remote support software such as Bomgar,
TeamViewer, LogMeIn? How is it working for you?****
** **
Richard Davis ****
Lead Customer Support Technician****
California Baptist University****
** **
___________________________________________________ You are subscribed to
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<html><head><style type=3D"text/css">body {word-wrap: break-word; backgroun=
d-color:#ffffff;}</style></head><body><div style=3D"font-family:sans-serif;=
font-size:16px">We do not own a subscription to LogMeIn Rescue, but I have =
purchased short-term subscriptions a couple of times.=A0 One of those times=
I used it to work on a faculty member's computer while she was on sabb=
atical in England for the summer.<br>
<br>I agree, it is pretty slick.=A0 If I remember correctly, you could send=
them an .exe or send them a URL and you could remote in without them havin=
g to have admin privileges and/or install anything.<br><br>Jeremy Mlazovsky=
<br>
Director of Information Technology<br>College of Arts and Sciences<br>Unive=
rsity of Dayton<br>300 College Parry<br>Dayton, Ohio <a href=3D"tel:4546922=
01">45469-2201</a><br><a href=3D"tel:9372292166">937-229-2166</a><br><br>Le=
adership UD 2009<br>
<br>Please contact CAS Help (<a href=3D"tel:9372292166">937-229-2166</a>, <=
a href=3D"mailto:cashelp@udayton.edu">cashelp@udayton.edu</a>) for service =
requests</div><br><br>-----Original message-----<br><blockquote style><div =
style=3D"font-family:sans-serif;font-size:14px">
<b>From: </b>"Thiem, Tammy" <<a href=3D"mailto:ThiemT@ripon.ed=
u">ThiemT@ripon.edu</a>><b><br>To: </b>"<a href=3D"mailto:RESNET-L@=
listserv.nd.edu">RESNET-L@listserv.nd.edu</a>" <<a href=3D"mailto:R=
ESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>><b><br>
Sent: </b>Thu, Feb 9, 2012 13:48:39 GMT+00:00<b><br>Subject: </b>Re: Remote=
support software<br><br></div><div><div lang=3D"EN-US" link=3D"blue" vlink=
=3D"purple"><div><p class=3D"MsoNormal"><span style=3D"color:#1f497d">We ha=
ve been using LogMein Rescue for a couple of years now and really like it.=
=A0 The ability to get someone=92s credential in an encrypted way makes it =
very easy to work on computers and reboot them if needed, even into safe mo=
de for Virus/Malware removal.=A0 I have connected up to 3 computers at once=
to perform different tasks on their computers and it runs great!<u></u><u>=
</u></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1f497d"><u></u>=A0<u></u></spa=
n></p><div><p class=3D"MsoNormal"><b><i><span style=3D"font-size:12.0pt;fon=
t-family:"Bradley Hand ITC"">Tammy L. Thiem<br></span></i></b><b>=
<span style=3D"font-size:12.0pt;font-family:"Bradley Hand ITC";co=
lor:maroon">Assistant Director of ITS/<br>
Student and Desktop Technologies<br>Ripon College<br><a href=3D"tel:%28920%=
29748-8713" value=3D"+19207488713" target=3D"_blank">(920)748-8713</a></spa=
n></b><span style=3D"color:#1f497d"><u></u><u></u></span></p></div><p class=
=3D"MsoNormal">
<span style=3D"color:#1f497d"><u></u>=A0<u></u></span></p><div><div style=
=3D"border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><=
p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
Tahoma","sans-serif"">From:</span></b><span style=3D"font-si=
ze:10.0pt;font-family:"Tahoma","sans-serif""> Resnet Fo=
rum [mailto:<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">R=
ESNET-L@LISTSERV.ND.EDU</a>] <b>On Behalf Of </b>Richard Davis<br>
<b>Sent:</b> Wednesday, February 08, 2012 5:56 PM<br><b>To:</b> <a href=3D"=
mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.ND.EDU=
</a><br><b>Subject:</b> Remote support software<u></u><u></u></span></p></d=
iv>
</div><p class=3D"MsoNormal"><u></u>=A0<u></u></p><p class=3D"MsoNormal">Is=
anyone out there using remote support software such as Bomgar, TeamViewer,=
LogMeIn? How is it working for you?<u></u><u></u></p><p class=3D"MsoNormal=
"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal">Richard Davis=A0=A0=A0=A0 <u></u><u></u></p><p class=
=3D"MsoNormal">Lead Customer Support Technician<u></u><u></u></p><p class=
=3D"MsoNormal">California Baptist University<u></u><u></u></p><p class=3D"M=
soNormal"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Ti=
mes New Roman","serif"">____________________________________=
_______________ You are subscribed to the ResNet-L mailing list. <u></u><u>=
</u></span></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV=
.ND.EDU/archives/resnet-l.html</a> ________________________________________=
___________ <u></u><u></u></p>
</div></div>
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You are subscribed to the ResNet-L mailing list.
<p>
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___________________________________________________</p>
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