[27257] in resnet
Re: Remote support software
daemon@ATHENA.MIT.EDU (Bob Greene)
Thu Feb 9 07:16:27 2012
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Message-ID: <LISTSERV%201202090716195011.532A@LISTSERV.ND.EDU>
Date: Thu, 9 Feb 2012 07:16:19 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Bob Greene <Greener@UNCW.EDU>
To: RESNET-L@listserv.nd.edu
We have used LMIR for 2 years and our clients love it. They go to our homepage and enter
a code into the LMIR widget and we are connected. Student workers get view only but Team
Leads and staff get full control of the clients computer. We like the full mesh of compatibility
so regardless of what computer is on either end (PC or Mac), it works reliably. LMIR also
provides free (to Ed) mobile device connections (phones). We don't currently use this but
expect to in the future. We also have the config setup so other IT departments can
occasionally use it but not take all the licenses. Reporting and client surveys are also key for
us (but similar functionality in other products). Good luck.
Bob
Greener@uncw.edu
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