[27088] in resnet
Re: student-owned laptop printing
daemon@ATHENA.MIT.EDU (SHIH, WENDY)
Tue Dec 6 07:39:04 2011
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Message-ID: <CB02FFF5.15670%wshih@kent.edu>
Date: Mon, 5 Dec 2011 23:20:20 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "SHIH, WENDY" <wshih@KENT.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CB022DDB.1D244%jrizzo@providence.edu>
Thank you Jim. We have Pharos also but have not really allowed users to
install drivers on personal computers yet. But we hope to support that
soon as the number of our public labs is going down and printing is still
in demand, so we want to see if we can support printing to our printers
and/or get personal wireless printing working under our wireless
infrastructure.
Thanks,
Wendy
On 12/5/11 8:21 AM, "Rizzo, Jim" <JRIZZO@PROVIDENCE.EDU> wrote:
>We are on Pharos, but the second and third questions still apply.
>
>2. We have 23 printers on Pharos with 22 release stations (2 of the
>printers in the Library are right next to each other for load
>balancing/fail-over, on the same release station). 4 of those are Xerox
>machines, the other 19 are HP Laserjets. All but 1 of the printers are in
>computer labs around campus or in computer clusters in the Library. They
>are all managed by the department that manages the lab (most of them are
>IT or Library managed). Those departments deal with paper (we keep 2 extra
>boxes of paper in each of our labs). I can't say exactly how many hours we
>spend managing them because we don't really keep track of that. I will say
>that I probably spend less time clearing jams than I did when we had open
>free printing (though it was limited to college-owned computers). Our
>users report issues directly to the Helpdesk (the 4 most highly used IT
>labs are in the same building), the lab monitors (in the other 3 IT labs),
>Library staff, or departmental staff for the department labs.
>
>3. Our wireless network uses 802.1x. That is not supported (to my
>knowledge) by any of the wireless personal printers. So, in short, no, we
>don't support them. We barely suppose student-owned printers. They take a
>low priority for us. We will do our best to help students with problems,
>but if it's more than a quick fix or a student having problems getting it
>installed on their computer, we refer them to the manufacturer.
>
>We recently had a request to put additional public printers in the
>residence halls, but will likely only put a printer in one of them due to
>cost and support issues (who will support it?). The dorm it would likely
>go in has a public area where any student can access no matter where they
>live. The other dorms do not have anything like that.
>--
>Jim Rizzo
>
>Helpdesk Manager
>Providence College Information Technology
>(401) 865-1277
>AIM: JRizzoPC
>http://itweb.providence.edu/helpdesk
>http://selfhelp.providence.edu
>
>Find us on Facebook!
>http://www.facebook.com/ProvCollHelpDesk
>
>
>
>
>On 12/4/11 5:56 PM, "SHIH, WENDY" <wshih@KENT.EDU> wrote:
>
>>Hi all,
>>I am interested in this personal printing topic from July. We have over
>>6500 students live on campus plus over 12K off campus students.
>>
>>1. If you switched from Pharos to PaperCut, please let me know your
>>experience and benefits. How many users do you support?
>>
>>2. How many total public printers do you support around campus with
>>PaperCut, especially in residence halls? How do you manage daily
>>operation and make sure there is paper filled each day (how many hours
>>per
>>week required in average) ? How do your users report issues and how do
>>you process refund? Any user feedback?
>>
>>3. Does any of your institution support student personal wireless
>>printers in the residence hall via your wireless connection? What type
>>of setup do you have? How do you manage personal printing security, what
>>type of support do you provide to help the students? Do you standardize
>>type of printers?
>>
>>Thank you in advance.
>>
>>Wendy Shih
>>Kent State University
>>
>>
>>On 7/15/11 5:06 PM, "Bailey, John" <jwbailey@WUSTL.EDU> wrote:
>>
>>>Jon,
>>>
>>>Washington University in St. Louis has been using PaperCut for some time
>>>and now has a single instance in use across the entire campus. I
>>>actually
>>>disagree with the web print method, as we have found that it often
>>>causes
>>>formatting issues and is a more cumbersome printing method for the
>>>students. For example, when a student open a browser and brings up a
>>>slide set in one of our Online Course Management systems, they have to
>>>print it to PDF first, then upload the PDF to the web print interface.
>>>
>>>Our students are accustomed to not having to jump through hoops, so we
>>>have setup and support "Find Me" printing for our student's laptops.
>>>Here's how we are setup:
>>>
>>>The vast majority of printers on campus are HP, so we created a single
>>>virtual print queue on a Windows Server 2008 server, and set it to use a
>>>very generic HP print driver that can handle both B/W and color print
>>>jobs
>>>(HP Color LaserJet 4600 PCL6 driver). We found that this driver
>>>functions
>>>correctly with every model of HP printer that we have in service across
>>>campus.
>>>
>>>The print queue is authenticated against our campus's central AD system,
>>>so when the queue is added, it is authenticated and PaperCut already
>>>knows
>>>who owns the job. This makes it so that there is no need to install the
>>>PaperCut client on student computers. Again, that is a hoop that
>>>students
>>>did not want to jump through.
>>>
>>>To add the virtual queue on a Windows computer, the student simply types
>>>in \\servername\queuename in the run window and Windows automatically
>>>asks
>>>them for credentials, downloads the print driver, and the queue is setup
>>>in a matter of moments.
>>>
>>>To add the virtual queue on a Mac, we provide a custom shell script that
>>>uses the underlying Unix CUPS interface to create a Windows SMB printer
>>>instance and handles the authentication. All the students have to do is
>>>download the script, double click it, type in their credentials, and the
>>>print queue is setup and configured (including setting duplex default,
>>>etc.)
>>>
>>>Once a student has the virtual queue setup, they send a print job from
>>>wherever they happen to be, and it is held in the virtual queue. The
>>>student then walks to the nearest print release station (available all
>>>across campus,) swipes their university ID card to authenticate, they
>>>then
>>>see their print job and the associated cost, then they release the job
>>>for
>>>print. Each print release station is configured to direct the print job
>>>to the printer sitting next to it, and PaperCut handles all the
>>>appropriate charging on the back end.
>>>
>>>
>>>This find me printing took a lot of work to setup and leverages advanced
>>>PaperCut features such as cross-server job redirection because the
>>>virtual
>>>queue on one server needs to be able to send the print jobs across
>>>campus
>>>to multiple secondary print servers so that the job is released at the
>>>correct location. However, once we got everything setup, it has been
>>>performing fantastically well and the students love it.
>>>
>>>If you are interested in any further specific details, feel free to
>>>email
>>>me directly off list. Also, if you are interested in looking at a copy
>>>of
>>>our script for Mac OS, you can download it from within our student
>>>printing setup instructions on our website at the following URL:
>>>http://sts.wustl.edu/index.php?option=com_content&view=article&id=146&It
>>>e
>>>m
>>>i
>>>d=97
>>>
>>>
>>>Regards,
>>>
>>>- John Bailey
>>>
>>>
>>>John Bailey - Manager of Technical Services and Support
>>>Washington University in Saint Louis - Information Services and
>>>Technology
>>>- Student Technology Services
>>>6515 Wydown Blvd. - Campus Box 1245 - St. Louis, MO 63105 - (314)
>>>935-4570
>>>- jwbailey@wustl.edu
>>>
>>>
>>>
>>>
>>>
>>>
>>>On 7/15/11 3:15 PM, "Jon Dustin" <jdustin@usm.maine.edu> wrote:
>>>
>>>>My plan is to configure the "follow-me" printing feature in Papercut,
>>>>and
>>>>installing the same model printer around campus. This way students
>>>>install ONE driver, then the Papercut client asks which printer they
>>>>want
>>>>the job to be sent to.
>>>>
>>>>Thanks for the responses!
>>>>
>>>>>>> On 7/15/2011 at 4:05 PM, in message
>>>><5b363ccd-5293-4f21-ba43-89a2c889085f@esslama.earlham.edu>, "Randall K.
>>>>Kouns"
>>>><kounsra@earlham.edu> wrote:
>>>>> I agree with TJ... that is what we are doing at Earlham and it works
>>>>>great...
>>>>> the side benefit if you use release stations on every printer, the
>>>>>student
>>>>> can send it to whatever printer on campus they feel is the closest to
>>>>>where
>>>>> they are going.
>>>>>
>>>>> Regards,
>>>>>
>>>>> Randy Kouns
>>>>> Manager User Services
>>>>> Earlham College
>>>>>
>>>>>
>>>>> ----- Original Message -----
>>>>>
>>>>> From: "TJ Higley" <tj.higley@gmail.com>
>>>>> To: RESNET-L@LISTSERV.ND.EDU
>>>>> Sent: Friday, July 15, 2011 3:57:23 PM
>>>>> Subject: Re: student-owned laptop printing
>>>>>
>>>>> Why install printer drivers on student-owned devices? Why not use
>>>>>PaperCut's
>>>>> web print functionality? Students submit their doc via web. And it
>>>>>requires
>>>>> no driver install since the job rendering is done on your server.
>>>>>
>>>>
>>>>
>>>>--
>>>>
>>>>Jon Dustin - Network Specialist
>>>>University of Southern Maine
>>>>Portland, ME 207-780-4152
>>>>
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