[27075] in resnet
Zendesk
daemon@ATHENA.MIT.EDU (Rizzo, Jim)
Sun Dec 4 22:01:48 2011
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Date: Mon, 5 Dec 2011 02:58:51 +0000
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From: "Rizzo, Jim" <JRIZZO@providence.edu>
To: RESNET-L@listserv.nd.edu
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Anyone using Zendesk for the Helpdesk ticketing software? I just came acros=
s it tonight (yes, on a Sunday) through a Facebook ad (that's why I came ac=
ross it on a Sunday night). At brief glance, it looks pretty good. I'm curi=
ous to hear what others who might be using it think and can tell me about w=
hat makes it good and, especially, what makes it bad.
Thanks,
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
401-865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
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<div style=3D"direction: ltr;font-family: Tahoma;color: #000000;font-size: =
10pt;">Anyone using Zendesk for the Helpdesk ticketing software? I just cam=
e across it tonight (yes, on a Sunday) through a Facebook ad (that's why I =
came across it on a Sunday night).
At brief glance, it looks pretty good. I'm curious to hear what others who=
might be using it think and can tell me about what makes it good and, espe=
cially, what makes it bad.
<div><br>
</div>
<div>Thanks,</div>
<div>Jim<br>
<div><br>
<div class=3D"BodyFragment"><font size=3D"2">
<div class=3D"PlainText">--<br>
Jim Rizzo<br>
Helpdesk Manager<br>
Providence College Information Technology<br>
401-865-1277<br>
AIM: JRizzoPC<br>
http://itweb.providence.edu/helpdesk<br>
http://selfhelp.providence.edu<br>
<br>
Find us on Facebook!<br>
http://www.facebook.com/ProvCollHelpDesk</div>
</font></div>
</div>
</div>
</div>
</body>
</html>
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