[27069] in resnet
Re: Service Level Agreements
daemon@ATHENA.MIT.EDU (Richard Davis)
Fri Dec 2 13:22:41 2011
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Date: Fri, 2 Dec 2011 17:49:04 +0000
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From: Richard Davis <rdavis@CALBAPTIST.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <AANLkTimvsiVZO0SaZFfzj4NuqaNaTRxwuxv=yiBLqex9@mail.gmail.com>
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We are looking at implementing a service level agreement between our helpde=
sk and the staff/faculty and possibly students on our campus as related to =
computer support expectations. Does anyone out there have such a thing?
Richard Davis
Lead Customer Support Technician
Information & Technology Services
California Baptist University
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Shannon P=
eevey
Sent: Tuesday, March 22, 2011 6:23 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Service Level Agreements
Hi Claudia,
What type of SLA, and for what services?
thanks,
speeves
On Mon, Mar 21, 2011 at 12:30 PM, Claudia Servadio-Coyne <ccoyne@colgate.ed=
u<mailto:ccoyne@colgate.edu>> wrote:
Can anyone share with me the service level agreements they might have in th=
eir ITS organization.
--
Claudia Servadio-Coyne
Student Technology Manager ITS
Colgate University
phone: (315) 520-8007<tel:%28315%29%20520-8007>
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--
Shannon Eric Peevey
Systems Programmer
Information and Instructional Technologies
St. Olaf College
1510 St. Olaf Avenue
Northfield, MN 55057-1097 USA
+1 507 786-3731, +1 507 786-3096 (fax)
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<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">We are looking at implementing a servic=
e level agreement between our helpdesk and the staff/faculty and possibly s=
tudents on our campus as related to computer support expectations.
Does anyone out there have such a thing?<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif""><o:p> </o:p></span></p>
<p class=3D"MsoPlainText">Richard Davis<o:p></o:p></p>
<p class=3D"MsoPlainText">Lead Customer Support Technician<o:p></o:p></p>
<p class=3D"MsoPlainText">Information & Technology Services<o:p></o:p><=
/p>
<p class=3D"MsoPlainText">California Baptist University<o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Shannon Peevey<br>
<b>Sent:</b> Tuesday, March 22, 2011 6:23 AM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Re: Service Level Agreements<o:p></o:p></span></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Hi Claudia,<o:p></o:p></p>
<div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class=3D"MsoNormal">What type of SLA, and for what services?<o:p></o:p><=
/p>
</div>
<div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class=3D"MsoNormal">thanks,<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt">speeves<o:p></o:p></p=
>
<div>
<p class=3D"MsoNormal">On Mon, Mar 21, 2011 at 12:30 PM, Claudia Servadio-C=
oyne <<a href=3D"mailto:ccoyne@colgate.edu">ccoyne@colgate.edu</a>> w=
rote:<o:p></o:p></p>
<p class=3D"MsoNormal">Can anyone share with me the service level agreement=
s they might have in their ITS organization.<br clear=3D"all">
<br>
-- <br>
Claudia Servadio-Coyne<br>
Student Technology Manager ITS <br>
Colgate University<br>
phone: <a href=3D"tel:%28315%29%20520-8007" target=3D"_blank">(315) 520-800=
7</a><br>
<br>
<br>
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<p class=3D"MsoNormal"><br>
<br clear=3D"all">
<br>
-- <br>
Shannon Eric Peevey<br>
Systems Programmer<br>
Information and Instructional Technologies<br>
St. Olaf College<br>
1510 St. Olaf Avenue<br>
Northfield, MN 55057-1097 USA<br>
+1 507 786-3731, +1 507 786-3096 (fax)<o:p></o:p></p>
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