[27034] in resnet
Re: Expanding beyond ResNet
daemon@ATHENA.MIT.EDU (Justin Thibeault)
Tue Nov 15 08:56:29 2011
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Message-ID: <LISTSERV%201111150854030928.318B@LISTSERV.ND.EDU>
Date: Tue, 15 Nov 2011 08:54:03 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Justin Thibeault <j_thibeault@PLYMOUTH.EDU>
To: RESNET-L@listserv.nd.edu
At Plymouth, there's very little distinction between ResNET and the rest of
the campus. ResNET is treated slightly differently with regards firewall
rules, NAC and packet shaping, but there's just one network, run by
networking team.
Students, faculty and staff all call the same Help Desk for help. The only
difference in my area (the help desk) is that if a student needs on site
service, we send a student worker, but if faculty/staff need on site
service, we send a desktop support technician (full time staff).
--
Justin Thibeault
Help Desk Supervisor
Lamson Learning Commons
Plymouth State University
17 High St. MSC 47B | Plymouth, NH 03264
j_thibeault@plymouth.edu
603-535-3019
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