[27016] in resnet
helpdesk call center solutions database
daemon@ATHENA.MIT.EDU (Richard Davis)
Thu Nov 10 10:53:29 2011
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Date: Thu, 10 Nov 2011 15:51:00 +0000
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From: Richard Davis <rdavis@CALBAPTIST.EDU>
To: RESNET-L@listserv.nd.edu
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I am wondering if anyone out there has a helpdesk call center solutions dat=
abase. We are trying to ramp up our student workers training and effectiven=
ess, and one of the things we want to have available is a solutions databas=
e so our student workers have some where to go for answers to technical pro=
blems/questions. Any help would be greatly appreciated.
Richard Davis
Lead Customer Support Technician
Information & Technology Services
California Baptist University
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<p class=3D"MsoNormal">I am wondering if anyone out there has a helpdesk ca=
ll center solutions database. We are trying to ramp up our student workers =
training and effectiveness, and one of the things we want to have available=
is a solutions database so our student
workers have some where to go for answers to technical problems/questions.=
Any help would be greatly appreciated.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoPlainText">Richard Davis<o:p></o:p></p>
<p class=3D"MsoPlainText">Lead Customer Support Technician<o:p></o:p></p>
<p class=3D"MsoPlainText">Information & Technology Services<o:p></o:p><=
/p>
<p class=3D"MsoPlainText">California Baptist University<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
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