[26975] in resnet
Re: Paid Services
daemon@ATHENA.MIT.EDU (Isaac Holmes)
Fri Oct 28 11:08:28 2011
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Message-ID: <086960B2AF09CC458C0AE60BE5D19D48189ECD53FC@ICE-MBX-6.ice.nd.edu>
Date: Fri, 28 Oct 2011 11:03:51 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Isaac Holmes <iholmes@ND.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CAHeEVmodOtcPAxv9juGjqop2fmNripP7aF2kLsEx-syT+JZmdw@mail.gmail.com>
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We provide repair services to student, staff, and faculty personally owned =
machines, as well as for some institutionally owned systems.
* Vendors for which we are an authorized service center we provide =
free warranty repair based on the vendors warranty agreements, any non-warr=
anty covered repair is charged based on parts and labor costs. We will pro=
vide non-warranty service for any machine that cones through the door if th=
e owner is willing to pay for it.
* We also provide software "repair" at an hourly labor rate.
* If hardware is needed to complete the repair we will advise the o=
wner and let them make the call on repairing the system or not, we have rep=
laced just about every component in a computer at some point. The Service =
Department does not sell any software but we are attached to the campus com=
puter store and if students need software or OS they can purchase it there,=
and staff and faculty can purchase software and OS for personal use.
* http://oit.nd.edu/support/service/index.shtml
Isaac Holmes
Client Engineering Specialist
OIT Distributed Engineering Support
University of Notre Dame
B036 IT Center
(574) 631-3254
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Eric Lemm=
ons
Sent: Friday, October 28, 2011 10:27 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Paid Services
Up to this point, all our repair services have been free to students (and b=
y free, I of course mean that much of it is wrapped into our tech fees). Fo=
r various reasons, I have been asked to explore the possibility of changing=
this model. I know that many of you have paid services that you offer. I w=
as wondering if those that do would be willing to share some of the followi=
ng information:
* What repair services do you offer that are paid?
* What, if any, hardware or software items will you sell as part of thos=
e repairs?
* If your pricing is publicly available on a website, a link to that pag=
e would be fabulous.
Thanks in advance for any information you can give me.
-Eric
--
Eric Lemmons
Team55/Helpdesk Coordinator
Apple Certified Macintosh Technician
ACU Technology Support Services
eric.lemmons@acu.edu<mailto:eric.lemmons@acu.edu>
325.674.4964
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We provid=
e repair services to student, staff, and faculty personally owned machines,=
as well as for some institutionally owned systems. <o:p></o:p></span=
></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Cali=
bri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=3DMso=
ListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !s=
upportLists]><span style=3D'font-size:11.0pt;font-family:Symbol;color:#1F49=
7D'><span style=3D'mso-list:Ignore'>·<span style=3D'font:7.0pt "Time=
s New Roman"'> </span></spa=
n></span><![endif]><span style=3D'font-size:11.0pt;font-family:"Calibri","s=
ans-serif";color:#1F497D'>Vendors for which we are an authorized service ce=
nter we provide free warranty repair based on the vendors warranty agreemen=
ts, any non-warranty covered repair is charged based on parts and labor cos=
ts. We will provide non-warranty service for any machine that cones t=
hrough the door if the owner is willing to pay for it.<o:p></o:p></span></p=
><p class=3DMsoListParagraph><span style=3D'font-size:11.0pt;font-family:"C=
alibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=3D=
MsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 lfo2'><![if=
!supportLists]><span style=3D'font-size:11.0pt;font-family:Symbol;color:#1=
F497D'><span style=3D'mso-list:Ignore'>·<span style=3D'font:7.0pt "T=
imes New Roman"'> </span></=
span></span><![endif]><span style=3D'font-size:11.0pt;font-family:"Calibri"=
,"sans-serif";color:#1F497D'>We also provide software “repair” =
at an hourly labor rate.<o:p></o:p></span></p><p class=3DMsoListParagraph><=
span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F=
497D'><o:p> </o:p></span></p><p class=3DMsoListParagraph style=3D'text=
-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style=3D=
'font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style=3D'mso-list=
:Ignore'>·<span style=3D'font:7.0pt "Times New Roman"'> &=
nbsp; </span></span></span><![endif]><span st=
yle=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I=
f hardware is needed to complete the repair we will advise the owner and le=
t them make the call on repairing the system or not, we have replaced just =
about every component in a computer at some point. The Service Depart=
ment does not sell any software but we are attached to the campus computer =
store and if students need software or OS they can purchase it there, and s=
taff and faculty can purchase software and OS for personal use. <o:p></o:p>=
</span></p><p class=3DMsoListParagraph><span style=3D'font-size:11.0pt;font=
-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><=
p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 l=
fo2'><![if !supportLists]><span style=3D'font-size:11.0pt;font-family:Symbo=
l;color:#1F497D'><span style=3D'mso-list:Ignore'>·<span style=3D'fon=
t:7.0pt "Times New Roman"'> =
</span></span></span><![endif]><span style=3D'font-size:11.0pt;font-family=
:"Calibri","sans-serif";color:#1F497D'>http://oit.nd.edu/support/service/in=
dex.shtml<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-siz=
e:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p=
></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-famil=
y:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p clas=
s=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-s=
erif";color:#1F497D'>Isaac Holmes<o:p></o:p></span></p><p class=3DMsoNormal=
><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#=
1F497D'>Client Engineering Specialist <o:p></o:p></span></p><p class=3DMsoN=
ormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";co=
lor:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=
=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>OIT =
Distributed Engineering Support<o:p></o:p></span></p><p class=3DMsoNormal><=
span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F=
497D'>University of Notre Dame<o:p></o:p></span></p><p class=3DMsoNormal><s=
pan style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F4=
97D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'font-s=
ize:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>B036 IT Center=
<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;=
font-family:"Calibri","sans-serif";color:#1F497D'>(574) 631-3254<o:p></o:p>=
</span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family=
:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=
=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-se=
rif";color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'=
><o:p> </o:p></span></p><p class=3DMsoNormal><b><span style=3D'font-si=
ze:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D=
'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Forum [mailto:=
RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Eric Lemmons<br><b>Sent:</b> =
Friday, October 28, 2011 10:27 AM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br=
><b>Subject:</b> Paid Services<o:p></o:p></span></p><p class=3DMsoNormal><o=
:p> </o:p></p><p class=3DMsoNormal>Up to this point, all our repair se=
rvices have been free to students (and by free, I of course mean that much =
of it is wrapped into our tech fees). For various reasons, I have been aske=
d to explore the possibility of changing this model. I know that many of yo=
u have paid services that you offer. I was wondering if those that do would=
be willing to share some of the following information:<o:p></o:p></p><div>=
<ul type=3Ddisc><li class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-=
margin-bottom-alt:auto;mso-list:l1 level1 lfo1'>What repair services do you=
offer that are paid?<o:p></o:p></li><li class=3DMsoNormal style=3D'mso-mar=
gin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1'>What, =
if any, hardware or software items will you sell as part of those repairs?<=
o:p></o:p></li><li class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-m=
argin-bottom-alt:auto;mso-list:l1 level1 lfo1'>If your pricing is publicly =
available on a website, a link to that page would be fabulous.<o:p></o:p></=
li></ul><div><p class=3DMsoNormal>Thanks in advance for any information you=
can give me.<o:p></o:p></p></div><div><p class=3DMsoNormal><o:p> </o:=
p></p></div><div><p class=3DMsoNormal>-Eric<o:p></o:p></p></div><div><p cla=
ss=3DMsoNormal><o:p> </o:p></p></div><p class=3DMsoNormal>-- <br>Eric =
Lemmons<br>Team55/Helpdesk Coordinator<br>Apple Certified Macintosh Technic=
ian<br>ACU Technology Support Services<br><a href=3D"mailto:eric.lemmons@ac=
u.edu" target=3D"_blank">eric.lemmons@acu.edu</a><br>325.674.4964<o:p></o:p=
></p></div><p class=3DMsoNormal>___________________________________________=
________ You are subscribed to the ResNet-L mailing list. <o:p></o:p></p><p=
>To subscribe, unsubscribe or search the archives, go to <a href=3D"http://=
LISTSERV.ND.EDU/archives/resnet-l.html">http://LISTSERV.ND.EDU/archives/res=
net-l.html</a> ___________________________________________________ <o:p></o=
:p></p></div></body></html>=
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