[26969] in resnet
Re: Pay for printing in labs
daemon@ATHENA.MIT.EDU (Mike Holliday)
Thu Oct 27 11:03:05 2011
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Date: Thu, 27 Oct 2011 11:00:46 -0400
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From: Mike Holliday <mjh@SVSU.EDU>
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I agree - it's how you frame the discussion and set expectations that makes it seem like you're providing a service versus charging another fee for yet one more thing in a list of many...
Many years ago, we sought to manage print volume (reducing waste) and found the analysis revealed a definite need to regulate it. The statistics showed that 85% of the users printed less than 400 pages, and those in that other 15% - they accounted for nearly 54% of the overall volume. We found many students were printing upwards of 2000-4000 pages per semester, with no print management in place - not to mention the amount of paper ending up in recycling bins.
We don't "charge" for printing - we give each student an allotment of 400 pages per semester. If they reach that limit, only then do they start pre-paying for those additional clicks. We found that by instituting this print management, we changed student habits. We now average 90-93% using less than 400 pages, with the other 7-10% now only accounting for 23% of the overall volume (which is about the same as it was 7 years ago, except that we have about 2000 more students printing today). Those in that 7-10% are pay for their additional pages. They could be mumbling about it , but our office and the President's office doesn't hear about this as being a financial burden for paying for additional printing.
I think by formulating a print management policy to minimize waste, we set an expectation that they are provided an allotment for printing and if they exceed it, they then have to pay for it. We still see a lot of waste, but it is not nearly what it would be if we did not have any print management in place.
~Mike
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Mike Holliday
Manager, ITS Support Center
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
----- Original Message -----
From: "Brien G. Muller" <bmuller@skidmore.edu>
To: RESNET-L@LISTSERV.ND.EDU
Sent: Wednesday, October 26, 2011 2:24:58 PM
Subject: Re: [RESNET-L] Pay for printing in labs
Richard,
This is never a popular question when I ask it, but I must on behalf of your students. Don't they already pay for printing? Don't their fees pay for printers, paper, toner, and the staff to maintain them?
Once you add a new, additional fee for printing, will you give the students a rebate on their former fees?
Would it be more appropriate to state that you want to either "increase their costs for printing by adding an additional fee" or that you want to "find a way to reduce wasted resources, for example by requiring the release of print jobs"?
A lot of this is beyond the students' control. At least at our school the library has reduced the purchase of books by scanning and posting PDFs which the students then must print. The budget has simply transferred from library (book purchases) to IT (printer and supply purchases). Similarly, the library reduced the number of paper journals and subscribed to online databases of journals which the students then print. And now we're moving into an age of ebooks where students will download books and guess what -- print them on public printers. This is another budget transfer from the students' wallets (paper book purchases) to IT (printer and supply purchases). These transfers should not be made in a void where budget reallocations are ignored.
I think the entire discussion of printing costs needs to be reframed.
Brien Muller
IT Help Desk Manager
Skidmore College
-----Original Message-----
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Richard Gaughran
Sent: Wednesday, October 26, 2011 11:20 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Pay for printing in labs
Hi All,
We are considering charging students for printing in out lab and are exploring several different methods. One would be using the students id card and a swipe card reader mounted to the printer. Another would be use third-party software and Active Directory to charge back to the students account.
Does anyone have a system in place that they can recommend.
Thanks
Richard Gaughran
Director of Technology Services
Stetson University, Deland FL. 32723
Work 386.822.7060
Cell 386.747.3298
rgaughra@stetson.edu
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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Arial; font-size: 12pt; color: #000000'>I agree -=
it's how you frame the discussion and set expectations that makes it seem =
like you're providing a service versus charging another fee for yet one mor=
e thing in a list of many...<br><br>Many years ago, we sought to manage pri=
nt volume (reducing waste) and found the analysis revealed a definite need =
to regulate it. The statistics showed that 85% of the users printed l=
ess than 400 pages, and those in that other 15% - they accounted for nearly=
54% of the overall volume. We found many students were printing upwa=
rds of 2000-4000 pages per semester, with no print management in place - no=
t to mention the amount of paper ending up in recycling bins.<br><br>We don=
't "charge" for printing - we give each student an allotment of=20
400 pages per semester. If they reach that limit, only then do they=
=20
start pre-paying for those additional clicks. We found that by instit=
uting this print management, we changed student habits. We now averag=
e 90-93% using less than 400 pages, with the other 7-10% now only accountin=
g for 23% of the overall volume (which is about the same as it was 7 years =
ago, except that we have about 2000 more students printing today). Th=
ose in that 7-10% are pay for their additional pages. They could be m=
umbling about it<span>, but our office and the President's office doesn't h=
ear about this as being a financial burden for paying for additional printi=
ng. <br><br>I think by formulating a print management policy to minim=
ize waste, we set an expectation that they are provided </span><span id=3D"=
5abed2d8-b7e5-46ff-8cb3-295470813dfd">an allotment</span> for printing and =
if they exceed it, they then have to pay for it. We still see a lot o=
f waste, but it is not nearly what it would be if we did not have any print=
management in place.<br><span id=3D"5abed2d8-b7e5-46ff-8cb3-295470813dfd">=
<br><span name=3D"x"></span><div><div><div><div><span style=3D"font-family:=
tahoma,new york,times,serif; color: rgb(153, 0, 0);">~Mike</span><br><p>~~=
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p><span style=3D"color: rgb(0, 0, 10=
2);">Mike Holliday</span><br><span style=3D"color: rgb(0, 0, 102);">Manager=
, ITS Support Center</span><br><img src=3D"http://www.svsu.edu/%7Emjh/SVSU-=
Logo-B.jpg"><br>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</div></div></div></=
div><span name=3D"x"></span><br><br></span><br><hr id=3D"zwchr"><b>From: </=
b>"Brien G. Muller" <bmuller@skidmore.edu><br><b>To: </b>RESNET-L@LIS=
TSERV.ND.EDU<br><b>Sent: </b>Wednesday, October 26, 2011 2:24:58 PM<br><b>S=
ubject: </b>Re: [RESNET-L] Pay for printing in labs<br><br>Richard,<br><br>=
This is never a popular question when I ask it, but I must on behalf of you=
r students. Don't they already pay for printing? Don't their fees pay for p=
rinters, paper, toner, and the staff to maintain them?<br><br>Once you add =
a new, additional fee for printing, will you give the students a rebate on =
their former fees?<br><br>Would it be more appropriate to state that you wa=
nt to either "increase their costs for printing by adding an additional fee=
" or that you want to "find a way to reduce wasted resources, for example b=
y requiring the release of print jobs"?<br><br>A lot of this is beyond the =
students' control. At least at our school the library has reduced the purch=
ase of books by scanning and posting PDFs which the students then must prin=
t. The budget has simply transferred from library (book purchases) to IT (p=
rinter and supply purchases). Similarly, the library reduced the number of =
paper journals and subscribed to online databases of journals which the stu=
dents then print. And now we're moving into an age of ebooks where st=
udents will download books and guess what -- print them on public printers.=
This is another budget transfer from the students' wallets (paper book pur=
chases) to IT (printer and supply purchases). These transfers should not be=
made in a void where budget reallocations are ignored.<br><br>I think the =
entire discussion of printing costs needs to be reframed.<br><br>Brien Mull=
er<br>IT Help Desk Manager<br>Skidmore College<br><br>-----Original Message=
-----<br>From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of =
Richard Gaughran<br>Sent: Wednesday, October 26, 2011 11:20 AM<br>To: RESNE=
T-L@LISTSERV.ND.EDU<br>Subject: Pay for printing in labs<br><br>Hi All,<br>=
We are considering charging students for printing in out lab and are explor=
ing several different methods. One would be using the students id car=
d and a swipe card reader mounted to the printer. Another would be us=
e third-party software and Active Directory to charge back to the students =
account.<br>Does anyone have a system in place that they can recommend.<br>=
Thanks<br>Richard Gaughran<br><br>Director of Technology Services<br><br>St=
etson University, Deland FL. 32723<br><br>Work 386.822.7060<br><br>Cell 386=
.747.3298<br><br>rgaughra@stetson.edu<br><br>______________________________=
_____________________<br>You are subscribed to the ResNet-L mailing list.<b=
r><br>To subscribe, unsubscribe or search the archives,<br>go to http://LIS=
TSERV.ND.EDU/archives/resnet-l.html<br>____________________________________=
_______________<br><br></div></body></html>
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You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
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