[26873] in resnet
Media Wiki?
daemon@ATHENA.MIT.EDU (Mary Ryan)
Tue Oct 18 09:42:09 2011
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Date: Tue, 18 Oct 2011 08:40:26 -0500
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From: Mary Ryan <ryanm@webster.edu>
To: RESNET-L@listserv.nd.edu
Hey everyone,
We currently have all of our internal support documentation (that our Help
Desk uses for support issues/questions) on a shared network drive, which
obviously isn't ideal, especially in situations where our staff needs to
search for information relatively quickly.
Our university has Media Wiki installed already and we're thinking about
moving to this format. I've been playing around with it some, but the main
question/issue I'm having is we have almost 300 support documents that would
need to go into any new system we use, many of them have
pictures/screencaps. I'm not seeing an easy way to do any kind of import
process of documents, especially where pictures are concerned.
Has any other university taken on an initiative like this with many
documents that need to be added to Media Wiki, and if so, how did you go
about it? Just want to make sure I'm not missing something obvious.
Thanks
Mary Ryan
Assistant Director, Help Desk & ResTech
Webster University
314-246-8753
ryanm@webster.edu
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