[26849] in resnet
Re: Student Antivirus Replacement Project
daemon@ATHENA.MIT.EDU (Andy Voelker)
Thu Oct 13 10:20:53 2011
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Message-ID: <B3C0241889401F4AB97A55E980BABBA00115AE75BA87@EXV01.wcu.edu>
Date: Thu, 13 Oct 2011 10:17:13 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Andy Voelker <avoelker@email.wcu.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CABB5DCC.1AF9E%jrizzo@providence.edu>
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We have Symantec Endpoint Protection for Macs. I hate to say it, but it is=
pretty good. Aside from being resource heavy it catches a lot of windows =
viruses on flash drives and in emails, alerting that person to the danger t=
hat particular shared resource. That is one thing I will probably miss whe=
n we kill our contract. A lot of the freebies for mac only scan for threat=
s to the Mac OS.
Also, to clear things up, we don't require Symantec for students. We just =
advertise it heavily and many students and parents don't buy their own prot=
ection because of our PR to use the school's. We advertise it as "enterpri=
se protection" and highlight the benefits of having the on-campus managemen=
t server which pushes updates every two hours as opposed to the standalone =
product's daily update. We've done really well at it, and I think it has h=
elped people who tend to ignore the renewal requests from the stock AV on t=
heir system. However, now I see that we've dug ourselves a bit of a ditch =
by building it up so much. If we suddenly switch, it may raise some trust =
questions. That's my main concern with the PR campign.
Derek, have you had the misfortune of using Cleanwipe versions 1 through 83=
4,729,849,28 on top of the Norton removal tool? NoNav? Internet Security =
Removal tool? Manually crawling through the registry for an hour and delet=
ing Symantec leftovers? Our share folder with the removal tools looks like=
a sock drawer, you never find one that actually matches what you're lookin=
g for. Yeah, their uninstaller is abysmal, and every semester we have one =
that will completely corrupt windows to the point of no return, requiring a=
format.
Thanks everyone for your answers so far.
-- Andy Voelker
Manager of Student Computing in the Technology Commons
Western Carolina University
Be sure to check out the WCU TechTips Podcast at http://www.youtube.com/Wes=
ternCarolinaU!!
Check the status of your IT requests at any time at http://help.wcu.edu/ !
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Rizzo, Ji=
m
Sent: Wednesday, October 12, 2011 3:08 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Student Antivirus Replacement Project
Do any of you require that Macs have anti-virus software? Our policy curren=
tly requires it for all. We're on McAfee now and offer it to students (both=
for Windows and OS X).
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
From: Derek Buchanan <buchands@GMAIL.COM<mailto:buchands@GMAIL.COM>>
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.n=
d.edu>>
Date: Wed, 12 Oct 2011 15:05:18 -0400
To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.nd.edu>=
>
Subject: Re: [RESNET-L] Student Antivirus Replacement Project
Andy,
Respones inline...
1. What did/would you move to?
We moved to Forefront for Faculty/Staff (which our license currently includ=
es). Students can run whatever they want or if they need one, we recommend=
Microsoft Security Essentials as a freebie.
2. How do you handle the PR campaign to the students to get them to switch=
? We don't want to tell them we've been giving them a bad product that we =
paid for for the last few years, but we still want them to switch. Also, f=
aculty/staff may not make the switch at the same time, so we don't want the=
m to see the ads and make a fuss over not getting the best product.
We did not do a PR campaign per se. We stopped using Cisco Clean Access wh=
ich was forcing select AV clients. We were behind at least two versions an=
d the cost was just too high. We went with Palo Alto for a network protect=
ion device. There is no checking for AV at this point. Students are promp=
ted for user ID and password on a webpage before they can get on the intern=
et.
3. Do you have any gripes over Symantec you'd like to share?
Symantec, was slow in my opinion from the previous college that I worked at=
. The install/uninstall did not work as advertised. (Say hello to Norton R=
emoval Tool!) We switched off from Mcafee here at MBC as the price kept go=
ing up and the performance kept going down. It was a waste of time and mon=
ey.
Hope that helps,
Derek
Mary Baldwin College
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We have S=
ymantec Endpoint Protection for Macs. I hate to say it, but it is pre=
tty good. Aside from being resource heavy it catches a lot of windows=
viruses on flash drives and in emails, alerting that person to the danger =
that particular shared resource. That is one thing I will probably mi=
ss when we kill our contract. A lot of the freebies for mac only scan=
for threats to the Mac OS.<o:p></o:p></span></p><p class=3DMsoNormal><span=
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'font-size=
:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Also, to clear th=
ings up, we don’t require Symantec for students. We just advert=
ise it heavily and many students and parents don’t buy their own prot=
ection because of our PR to use the school’s. We advertise it a=
s “enterprise protection” and highlight the benefits of having =
the on-campus management server which pushes updates every two hours as opp=
osed to the standalone product’s daily update. We’ve done=
really well at it, and I think it has helped people who tend to ignore the=
renewal requests from the stock AV on their system. However, now I s=
ee that we’ve dug ourselves a bit of a ditch by building it up so muc=
h. If we suddenly switch, it may raise some trust questions. Th=
at’s my main concern with the PR campign.<o:p></o:p></span></p><p cla=
ss=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-=
serif";color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><spa=
n style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Derek, have you had the misfortune of using Cleanwipe versions 1 through=
834,729,849,28 on top of the Norton removal tool? NoNav? Inter=
net Security Removal tool? Manually crawling through the registry for=
an hour and deleting Symantec leftovers? Our share folder with the r=
emoval tools looks like a sock drawer, you never find one that actually mat=
ches what you’re looking for. Yeah, their uninstaller is abysma=
l, and every semester we have one that will completely corrupt windows to t=
he point of no return, requiring a format.<o:p></o:p></span></p><p class=3D=
MsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif=
";color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span sty=
le=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Th=
anks everyone for your answers so far.<o:p></o:p></span></p><p class=3DMsoN=
ormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";co=
lor:#1F497D'><o:p> </o:p></span></p><div><p class=3DMsoNormal><span st=
yle=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>-- A=
ndy Voelker<br>Manager of Student Computing in the Technology Commons<br>We=
stern Carolina University<br>Be sure to check out the WCU TechTips Podcast =
at <a href=3D"http://www.youtube.com/WesternCarolinaU"><span style=3D'color=
:blue'>http://www.youtube.com/WesternCarolinaU</span></a>!!<br>Check the st=
atus of your IT requests at any time at <a href=3D"http://help.wcu.edu/"><s=
pan style=3D'color:blue'>http://help.wcu.edu/</span></a> !<o:p></o:p></span=
></p></div><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family=
:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in=
0in'><p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"=
Tahoma","sans-serif"'>From:</span></b><span style=3D'font-size:10.0pt;font-=
family:"Tahoma","sans-serif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.ED=
U] <b>On Behalf Of </b>Rizzo, Jim<br><b>Sent:</b> Wednesday, October 12, 20=
11 3:08 PM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Re: St=
udent Antivirus Replacement Project<o:p></o:p></span></p></div></div><p cla=
ss=3DMsoNormal><o:p> </o:p></p><div><div><div><p class=3DMsoNormal><sp=
an style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black=
'>Do any of you require that Macs have anti-virus software? Our policy curr=
ently requires it for all. We're on McAfee now and offer it to students (bo=
th for Windows and OS X).<o:p></o:p></span></p></div><div><p class=3DMsoNor=
mal><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";colo=
r:black'><o:p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>J=
im<o:p></o:p></span></p></div><div><div><div><p class=3DMsoNormal><span sty=
le=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>--&n=
bsp;<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'fo=
nt-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Jim Rizzo<o:=
p></o:p></span></p></div></div><div><p class=3DMsoNormal><span style=3D'fon=
t-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Helpdesk Mana=
ger<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'fon=
t-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Providence Co=
llege Information Technology<o:p></o:p></span></p></div><div><p class=3DMso=
Normal><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";c=
olor:black'>(401) 865-1277<o:p></o:p></span></p></div><div><p class=3DMsoNo=
rmal><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";col=
or:black'>AIM: JRizzoPC<o:p></o:p></span></p></div><div><p class=3DMsoNorma=
l><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:=
black'><a href=3D"http://itweb.providence.edu/helpdesk">http://itweb.provid=
ence.edu/helpdesk</a><o:p></o:p></span></p></div><div><p class=3DMsoNormal>=
<span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:bl=
ack'><a href=3D"http://selfhelp.providence.edu">http://selfhelp.providence.=
edu</a><o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D=
'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o:p>&nbs=
p;</o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-size=
:10.5pt;font-family:"Calibri","sans-serif";color:black'>Find us on Facebook=
!<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-=
size:10.5pt;font-family:"Calibri","sans-serif";color:black'><a href=3D"http=
://www.facebook.com/ProvCollHelpDesk">http://www.facebook.com/ProvCollHelpD=
esk</a><o:p></o:p></span></p></div></div></div></div><div><p class=3DMsoNor=
mal><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";colo=
r:black'><o:p> </o:p></span></p></div><div style=3D'border:none;border=
-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b=
><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:b=
lack'>From: </span></b><span style=3D'font-size:11.0pt;font-family:"Calibri=
","sans-serif";color:black'>Derek Buchanan <<a href=3D"mailto:buchands@G=
MAIL.COM">buchands@GMAIL.COM</a>><br><b>Reply-To: </b>Resnet Forum <<=
a href=3D"mailto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>>=
<br><b>Date: </b>Wed, 12 Oct 2011 15:05:18 -0400<br><b>To: </b>Resnet Forum=
<<a href=3D"mailto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</=
a>><br><b>Subject: </b>Re: [RESNET-L] Student Antivirus Replacement Proj=
ect<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'fon=
t-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o:p> </=
o:p></span></p></div><p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><s=
pan style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:blac=
k'>Andy, <br>Respones inline...<o:p></o:p></span></p><div><blockquote style=
=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;m=
argin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><span style=3D'font=
-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>1. What =
did/would you move to?<o:p></o:p></span></p></blockquote><div><p class=3DMs=
oNormal><span style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";=
color:black'> <o:p></o:p></span></p></div><div><p class=3DMsoNormal><s=
pan style=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:blac=
k'>We moved to Forefront for Faculty/Staff (which our license currently inc=
ludes). Students can run whatever they want or if they need one, we r=
ecommend Microsoft Security Essentials as a freebie.<o:p></o:p></span></p><=
/div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:=
"Calibri","sans-serif";color:black'> <o:p></o:p></span></p></div><bloc=
kquote style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in=
0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><span s=
tyle=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>2.=
How do you handle the PR campaign to the students to get them to swi=
tch? We don't want to tell them we've been giving them a bad product =
that we paid for for the last few years, but we still want them to switch. =
Also, faculty/staff may not make the switch at the same time, so we d=
on't want them to see the ads and make a fuss over not getting the best pro=
duct.<o:p></o:p></span></p></blockquote><div><p class=3DMsoNormal><span sty=
le=3D'font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>&nbs=
p;<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font=
-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>We did not do =
a PR campaign per se. We stopped using Cisco Clean Access which was f=
orcing select AV clients. We were behind at least two versions and th=
e cost was just too high. We went with Palo Alto for a network protec=
tion device. There is no checking for AV at this point. Student=
s are prompted for user ID and password on a webpage before they can get on=
the internet. <br> <o:p></o:p></span></p></div><blockquote styl=
e=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;=
margin-left:4.8pt;margin-right:0in'><p class=3DMsoNormal><span style=3D'fon=
t-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><br>3. =
Do you have any gripes over Symantec you'd like to share?<o:p></o:p></span>=
</p></blockquote><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;=
font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p=
></div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-famil=
y:"Calibri","sans-serif";color:black'>Symantec, was slow in my opinion from=
the previous college that I worked at. The install/uninstall did not work =
as advertised. (Say hello to Norton Removal Tool!) We switched =
off from Mcafee here at MBC as the price kept going up and the performance =
kept going down. It was a waste of time and money.<br><br>Hope that h=
elps,<br>Derek<br>Mary Baldwin College<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:"Calibri","sa=
ns-serif";color:black'>___________________________________________________ =
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