[26650] in resnet
Re: WebHelpDesk ticket tracking software
daemon@ATHENA.MIT.EDU (Albert Poracky)
Wed Jul 27 13:30:22 2011
Mime-Version: 1.0
Content-Type: multipart/alternative; boundary="=__Part08277B54.0__="
Message-ID: <4E3003F4020000630000B11A@gwdm1.valpo.edu>
Date: Wed, 27 Jul 2011 12:26:28 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Albert Poracky <Albert.Poracky@valpo.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <34BFC7C0CAF3A7458971E02D11EC1FC101DFD1@CH1PRD0402MB097.namprd04.prod.outlook.com>
This is a MIME message. If you are reading this text, you may want to
consider changing to a mail reader or gateway that understands how to
properly handle MIME multipart messages.
--=__Part08277B54.0__=
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit
Does anyone use the enterprise edition of Malwarebytes along with their
AV program. We may be interested in looking into this.
Thanks
Al Poracky
Help Desk/Technical Support
Office of Information Technology
Valparaiso University
219-464-6650
>>> "Lavaire Lockhart (llockhar)" <llockhar@memphis.edu> 7/21/2011 4:19
PM >>>
Have you looked at Web-Center product?
We actually use the product for tracking our housing maintenance
tickets. We have been using the product for almost 6 years and the
system has over 64,953 tickets submitted. The size of the SQL database
is over 1.2 gigabytes. We have installed the 5.0 version with three
techs (Free). The front end can be used to enter in Helpdesk tickets
(unlimited) such as the students/student workers and the technician
level “can be” used for the techs going out to work.
You can customize the forms and drop-downs as needed in the admin
console. I would suggest downloading the trial and try it out.
http://www.inet-sciences.com/pricing.html
http://www.inet-sciences.com/index.html
http://blog.inet-sciences.com/
LaVaire
LaVaire Lockhart
Technical Supervisor for ResNet
AVP Office for Campus Services
Richardson Towers
The University Of Memphis
Memphis, TN 38152-6442
( (901) 678-0709 Direct
(901) 678-5219 fax
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Paul
Hall
Sent: Tuesday, July 19, 2011 11:08 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: WebHelpDesk ticket tracking software
We've been using this software for almost 10 yrs now and are really
happy with it. The developer is super responsive and we've had feature /
bug fix requests show up by the evening in the past.
On Jul 19, 2011, at 8:02 AM, Davis, Terry wrote:
Anyone using Web Help Desk? We've replaced Track-It with this product
and are just about to go live with it. We really like it and would
appreciate any advice or feedback from anyone using this package...
Paul Hall
Senior Operations Analyst
Information Technology
paul@csumb.edu
831 582 3802
No virus found in this message.
Checked by AVG - www.avg.com
Version: 10.0.1390 / Virus Database: 1518/3778 - Release Date:
07/21/11
___________________________________________________ You are subscribed
to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to
http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
___________________________________________________ You are subscribed
to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to
http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--=__Part08277B54.0__=
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
Content-Description: HTML
<HTML xmlns=3D"http://www.w3.org/TR/REC-html40" xmlns:v =3D "urn:schemas-mi=
crosoft-com:vml" xmlns:o =3D "urn:schemas-microsoft-com:office:office" =
xmlns:w =3D "urn:schemas-microsoft-com:office:word" xmlns:m =3D "http://sch=
emas.microsoft.com/office/2004/12/omml"><HEAD>
<META content=3D"text/html; charset=3Dutf-8" http-equiv=3DContent-Type>
<META name=3DGENERATOR content=3D"MSHTML 8.00.7601.17622">
<STYLE>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</STYLE>
<STYLE><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.apple-style-span
{mso-style-name:apple-style-span;}
p.avgcert, li.avgcert, div.avgcert
{mso-style-name:avgcert;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></STYLE>
</HEAD>
<BODY style=3D"MARGIN: 4px 4px 1px; FONT: 10pt Segoe UI" lang=3DEN-US =
link=3Dblue vLink=3Dpurple>
<DIV>Does anyone use the enterprise edition of Malwarebytes along with =
their AV program. We may be interested in looking into this. =
</DIV>
<DIV> </DIV>
<DIV>Thanks</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>
<DIV><FONT face=3DTahoma>Al Poracky</FONT></DIV>
<DIV><FONT face=3DTahoma>Help Desk/Technical Support</FONT></DIV>
<DIV><FONT face=3DTahoma>Office of Information Technology</FONT></DIV>
<DIV><FONT face=3DTahoma>Valparaiso University</FONT></DIV>
<DIV><FONT face=3DTahoma>219-464-6650</FONT></DIV><BR><BR>>>> =
"Lavaire Lockhart (llockhar)" <llockhar@memphis.edu> 7/21/2011 4:19 =
PM >>><BR></DIV>
<DIV class=3DWordSection1>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt">Have you looked at Web-Center product? =
<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt">We actually use the product for tracking =
our housing maintenance tickets. We have been using the product for =
almost 6 years and the system has over 64,953 tickets submitted. The =
size of the SQL database is over 1.2 gigabytes. We have installed =
the 5.0 version with three techs (Free). The front end can be used =
to enter in Helpdesk tickets (unlimited) such as the students/student =
workers and the technician level =E2=80=9Ccan be=E2=80=9D used for the =
techs going out to work.<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt">You can customize the forms and drop-downs=
as needed in the admin console. I would suggest downloading the =
trial and try it out.<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt"><A href=3D"http://www.inet-sciences.com/pr=
icing.html">http://www.inet-sciences.com/pricing.html</A> <o:p></o:p></SPAN=
></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt"><A href=3D"http://www.inet-sciences.com/in=
dex.html">http://www.inet-sciences.com/index.html</A> <o:p></o:p></SPAN></P=
>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt"><A href=3D"http://blog.inet-sciences.com/"=
>http://blog.inet-sciences.com/</A> <o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt">LaVaire<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></SPAN></P>
<DIV>
<P class=3DMsoNormal><B><SPAN style=3D"FONT-FAMILY: 'Arial','sans-serif'; =
COLOR: #365f91; FONT-SIZE: 10pt">LaVaire Lockhart</SPAN></B><SPAN =
style=3D"FONT-FAMILY: 'Arial','sans-serif'; COLOR: #365f91; FONT-SIZE: =
10pt"><o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Arial','sans-serif'; =
COLOR: gray; FONT-SIZE: 10pt">Technical Supervisor for ResNet<o:p></o:p></S=
PAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Arial','sans-serif'; =
COLOR: gray; FONT-SIZE: 10pt">AVP Office for Campus Services</SPAN><SPAN =
style=3D"FONT-FAMILY: 'Arial','sans-serif'; COLOR: gray; FONT-SIZE: =
10pt"><o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Arial','sans-serif'; =
COLOR: gray; FONT-SIZE: 10pt">Richardson Towers</SPAN><SPAN style=3D"FONT-F=
AMILY: 'Arial','sans-serif'; COLOR: gray; FONT-SIZE: 10pt"><o:p></o:p></SPA=
N></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Arial','sans-serif'; =
COLOR: gray; FONT-SIZE: 10pt">The University Of Memphis<BR>Memphis, TN =
38152-6442</SPAN><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt"><BR></SPAN><SPAN style=3D"FONT-FAMILY: =
Wingdings; COLOR: red; FONT-SIZE: 11pt">(</SPAN><SPAN style=3D"FONT-FAMILY:=
'Calibri','sans-serif'; COLOR: gray; FONT-SIZE: 11pt"> </SPAN><SPAN =
style=3D"FONT-FAMILY: 'Arial','sans-serif'; COLOR: gray; FONT-SIZE: =
10pt">(901) 678-0709 Direct</SPAN><SPAN style=3D"FONT-FAMILY: 'Arial','sans=
-serif'; COLOR: gray; FONT-SIZE: 10pt"><o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Arial','sans-serif'; =
COLOR: gray; FONT-SIZE: 10pt">(901) 678-5219 fax<o:p></o:p></SPAN></P></DIV=
>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></SPAN></P>
<DIV>
<DIV style=3D"BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; =
PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: =
#b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt">
<P class=3DMsoNormal><B><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
FONT-SIZE: 10pt">From:</SPAN></B><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans=
-serif'; FONT-SIZE: 10pt"> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] =
<B>On Behalf Of </B>Paul Hall<BR><B>Sent:</B> Tuesday, July 19, 2011 11:08 =
AM<BR><B>To:</B> RESNET-L@LISTSERV.ND.EDU<BR><B>Subject:</B> Re: WebHelpDes=
k ticket tracking software<o:p></o:p></SPAN></P></DIV></DIV>
<P class=3DMsoNormal><o:p> </o:p></P>
<P class=3DMsoNormal>We've been using this software for almost 10 yrs now =
and are really happy with it. The developer is super responsive and we've =
had feature / bug fix requests show up by the evening in the past. <o:=
p></o:p></P>
<DIV>
<P class=3DMsoNormal><o:p> </o:p></P></DIV>
<DIV>
<P class=3DMsoNormal><o:p> </o:p></P>
<DIV>
<DIV>
<P class=3DMsoNormal>On Jul 19, 2011, at 8:02 AM, Davis, Terry wrote:<o:p><=
/o:p></P></DIV>
<P class=3DMsoNormal><BR><BR><o:p></o:p></P>
<P class=3DMsoNormal><SPAN class=3Dapple-style-span>Anyone using Web Help =
Desk? We've replaced Track-It with this product and are just about =
to go live with it. We really like it and would appreciate any advice or =
feedback from anyone using this package...</SPAN><BR><BR><o:p></o:p></P></D=
IV>
<P class=3DMsoNormal><o:p> </o:p></P>
<DIV>
<DIV>
<DIV>
<DIV>
<DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Helvetica','sans-serif'; =
COLOR: black; FONT-SIZE: 13.5pt">Paul Hall<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Helvetica','sans-serif'; =
COLOR: black; FONT-SIZE: 13.5pt">Senior Operations Analyst<o:p></o:p></SPAN=
></P></DIV>
<DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Helvetica','sans-serif'; =
COLOR: black; FONT-SIZE: 13.5pt">Information Technology<o:p></o:p></SPAN></=
P></DIV>
<DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Helvetica','sans-serif'; =
COLOR: black; FONT-SIZE: 13.5pt"><A href=3D"mailto:paul@csumb.edu">paul@csu=
mb.edu</A><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Helvetica','sans-serif'; =
COLOR: black; FONT-SIZE: 13.5pt">831 582 3802<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Helvetica','sans-serif'; =
COLOR: black; FONT-SIZE: 13.5pt"><o:p> </o:p></SPAN></P></DIV></DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Helvetica','sans-serif'; =
COLOR: black; FONT-SIZE: 13.5pt"><o:p> </o:p></SPAN></P></DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Helvetica','sans-serif'; =
COLOR: black; FONT-SIZE: 13.5pt"><o:p> </o:p></SPAN></P></DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Helvetica','sans-serif'; =
COLOR: black; FONT-SIZE: 13.5pt"><BR><BR></SPAN><o:p></o:p></P></DIV>
<P class=3DMsoNormal><o:p> </o:p></P></DIV>
<DIV style=3D"TEXT-ALIGN: center" class=3DMsoNormal align=3Dcenter>
<HR style=3D"COLOR: #a0a0a0" align=3Dcenter SIZE=3D1 width=3D"100%" =
noShade>
</DIV>
<P class=3Davgcert>No virus found in this message.<BR>Checked by AVG - <A =
href=3D"http://www.avg.com">www.avg.com</A><BR>Version: 10.0.1390 / Virus =
Database: 1518/3778 - Release Date: 07/21/11<o:p></o:p></P>
<P class=3DMsoNormal>___________________________________________________ =
You are subscribed to the ResNet-L mailing list. <o:p></o:p></P>
<P>To subscribe, unsubscribe or search the archives, go to <A href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html">http://LISTSERV.ND.EDU/archives/r=
esnet-l.html</A> ___________________________________________________ =
<o:p></o:p></P></DIV>___________________________________________________ =
You are subscribed to the ResNet-L mailing list.=20
<P>To subscribe, unsubscribe or search the archives, go to http://LISTSERV.=
ND.EDU/archives/resnet-l.html _____________________________________________=
______ </P></BODY></HTML>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--=__Part08277B54.0__=--
