[26645] in resnet
Re: WebHelpDesk ticket tracking software
daemon@ATHENA.MIT.EDU (Paul Hall)
Tue Jul 19 12:14:30 2011
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Message-ID: <69139CF1-6E08-41BF-B767-B8FC1FA196F7@csumb.edu>
Date: Tue, 19 Jul 2011 09:08:16 -0700
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Paul Hall <phall@csumb.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <C74D3218146F3C4BA28BDB8B4EC0975207BCEF@MAILDBSRV1.campus.tayloru.edu>
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We've been using this software for almost 10 yrs now and are really =
happy with it. The developer is super responsive and we've had feature / =
bug fix requests show up by the evening in the past.=20
On Jul 19, 2011, at 8:02 AM, Davis, Terry wrote:
> Anyone using Web Help Desk? We've replaced Track-It with this product =
and are just about to go live with it. We really like it and would =
appreciate any advice or feedback from anyone using this package...
Paul Hall
Senior Operations Analyst
Information Technology
paul@csumb.edu
831 582 3802
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<html><head></head><body style=3D"word-wrap: break-word; =
-webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">We've =
been using this software for almost 10 yrs now and are really happy with =
it. The developer is super responsive and we've had feature / bug fix =
requests show up by the evening in the =
past. <div><br></div><div><br><div><div>On Jul 19, 2011, at 8:02 =
AM, Davis, Terry wrote:</div><br =
class=3D"Apple-interchange-newline"><blockquote type=3D"cite"><span =
class=3D"Apple-style-span" style=3D"border-collapse: separate; =
font-family: Helvetica; font-style: normal; font-variant: normal; =
font-weight: normal; letter-spacing: normal; line-height: normal; =
orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: =
none; white-space: normal; widows: 2; word-spacing: 0px; =
-webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: =
0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span =
class=3D"Apple-style-span" style=3D"font-family: 'Times New Roman', =
serif; font-size: 16px; ">Anyone using Web Help Desk? We've =
replaced Track-It with this product and are just about to go live with =
it. We really like it and would appreciate any advice or feedback from =
anyone using this =
package...<br></span></span></blockquote></div><br><div>
<span class=3D"Apple-style-span" style=3D"border-collapse: separate; =
color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; =
font-variant: normal; font-weight: normal; letter-spacing: normal; =
line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; =
text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; =
-webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: =
0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span =
class=3D"Apple-style-span" style=3D"border-collapse: separate; color: =
rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: =
normal; font-weight: normal; letter-spacing: normal; line-height: =
normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: =
normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: =
0px; -webkit-border-vertical-spacing: 0px; =
-webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; =
-webkit-line-break: after-white-space; "><span class=3D"Apple-style-span" =
style=3D"border-collapse: separate; color: rgb(0, 0, 0); font-family: =
Helvetica; font-style: normal; font-variant: normal; font-weight: =
normal; letter-spacing: normal; line-height: normal; orphans: 2; =
text-indent: 0px; text-transform: none; white-space: normal; widows: 2; =
word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; =
-webkit-border-vertical-spacing: 0px; =
-webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; =
-webkit-line-break: after-white-space; "><span class=3D"Apple-style-span" =
style=3D"border-collapse: separate; color: rgb(0, 0, 0); font-family: =
Helvetica; font-style: normal; font-variant: normal; font-weight: =
normal; letter-spacing: normal; line-height: normal; orphans: 2; =
text-indent: 0px; text-transform: none; white-space: normal; widows: 2; =
word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; =
-webkit-border-vertical-spacing: 0px; =
-webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; =
-webkit-line-break: after-white-space; "><div>Paul Hall</div><div>Senior =
Operations Analyst</div><div>Information Technology</div><div><a =
href=3D"mailto:paul@csumb.edu">paul@csumb.edu</a></div><div>831 582 =
3802</div><div><br></div></div></span><br =
class=3D"Apple-interchange-newline"></div></span><br =
class=3D"Apple-interchange-newline"></div></span><br =
class=3D"Apple-interchange-newline"></span><br =
class=3D"Apple-interchange-newline">
</div>
<br></div></body></html>=
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