[26642] in resnet
Re: ReadyDesk ticket tracking software
daemon@ATHENA.MIT.EDU (Bob Moffitt)
Tue Jul 19 11:51:23 2011
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Date: Tue, 19 Jul 2011 11:42:11 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Bob Moffitt <rmoffitt@brooksschool.org>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <F3F18953190F304C9ADF03C9360A56540D862C78CC@MBX1.AD.UCSD.EDU>
--_000_757D446FED4D464DADED784E7E7FAF03020F6F0F48newman_
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Hi Chuck,
We only have 3 techs. It cost us at the beginning some money ($450 per tech=
) but then the yearly maintenance going forward is only $90 per license ---=
- That is why it is cheap for us :} If we had 30 techs then I would be talk=
ing differently regarding cost :} We host the server internally. We do ha=
ve the "Pro Edition" for server licensing.
Bob
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Rose, Chu=
ck
Sent: Tuesday, July 19, 2011 11:15 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: ReadyDesk ticket tracking software
Hi Bob!
How many technicians do you have? Are you using the LITE or PRO edition? I =
was a little surprised by your comment about costs after looking at their w=
ebsite, but maybe that is because I use over 30 part time students, who wou=
ld each require a license. Do they host for you, or do you have the softwar=
e on your own server? SO many questions. :)
Thanks!
Chuck
UCSD
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Bob Moffi=
tt
Sent: Tuesday, July 19, 2011 7:01 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: [RESNET-L] ReadyDesk ticket tracking software
Cheryl,
We have been using the Webhelpdesk software for a couple of years now. We l=
ove it and you can't beat the yearly maintenance costs. They do a great job=
of updating their software on a daily basis and listening to their custome=
r feature requests. The Web interface is very user friendly and the softwar=
e integrates nicely with active directory. I have not had one complaint. It=
is the best helpdesk software that I've worked with. Feel free to email me=
directly or contact me if you have any questions.
Bob
*******************************
Bob Moffitt
Network Administrator
Information Technology Dept
Brooks School
1160 Great Pond Road
North Andover, MA. 01845
(E) rmoffitt@brooksschool.org<mailto:rmoffitt@brooksschool.org>
(P) (978)725-6247
(F) (978)725-6215
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Cheryl L =
Skingley
Sent: Tuesday, July 19, 2011 7:37 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: ReadyDesk ticket tracking software
Anyone using Web Help Desk? We've replaced Track-It with this product and =
are just about to go live with it. We really like it and would appreciate a=
ny advice or feedback from anyone using this package...
Cheryl Skingley
Manager, Technical Support & Services
Housing and Residences
University of Waterloo
Phone: 519-888-4567 ext 35722
Cell: 519-573-4357
On 2011-07-18, at 11:04 PM, "Rizzo, Jim" <JRIZZO@PROVIDENCE.EDU<mailto:JRIZ=
ZO@PROVIDENCE.EDU>> wrote:
Gonna give this a shameless bump. I'm also researching ticket tracking soft=
ware and looking at ReadyDesk and curious what other schools think about it=
.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
401-865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.ED=
U>] on behalf of Davis, Terry [trdavis@TAYLOR.EDU<mailto:trdavis@TAYLOR.EDU=
>]
Sent: Thursday, July 14, 2011 3:00 PM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: [RESNET-L] ReadyDesk ticket tracking software
As many of you have done, are doing or will inevitably do at some point, we=
are researching ticket tracking replacement software. We would like to te=
st the ReadyDesk package, but five emails to them this week have gone unans=
wered. Are there any other institutions using this software? If so, what =
are your thoughts and do you have a more dependable/direct route for contac=
ting them?
Terry Davis
Client Services Manager
trdavis@taylor.edu<mailto:trdavis@taylor.edu>
236 West Reade Ave.
Upland, IN 46989-1001
765-998-4048 (office)
765-251-3373 (cell)
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link=3Dblue vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal>=
<span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:bl=
ack'>Hi Chuck,<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'fon=
t-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><o:p> </=
o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-fa=
mily:"Calibri","sans-serif";color:black'>We only have 3 techs. It cost us a=
t the beginning some money ($450 per tech) but then the yearly maintenance =
going forward is only $90 per license ---- That is why it is cheap for us :=
} If we had 30 techs then I would be talking differently regarding cost :} =
We host the server internally. We do have the “Pro Editio=
n” for server licensing.<o:p></o:p></span></p><p class=3DMsoNormal><s=
pan style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:blac=
k'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'font-siz=
e:11.0pt;font-family:"Calibri","sans-serif";color:black'>Bob<o:p></o:p></sp=
an></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:black'><o:p> </o:p></span></p><div><div styl=
e=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>=
<p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma=
","sans-serif"'>From:</span></b><span style=3D'font-size:10.0pt;font-family=
:"Tahoma","sans-serif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>=
On Behalf Of </b>Rose, Chuck<br><b>Sent:</b> Tuesday, July 19, 2011 11:15 A=
M<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Re: ReadyDesk t=
icket tracking software<o:p></o:p></span></p></div></div><p class=3DMsoNorm=
al><o:p> </o:p></p><p class=3DMsoNormal><span style=3D'font-size:11.0p=
t;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Bob!<o:p></o:p></spa=
n></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Cal=
ibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=3DMs=
oNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";=
color:#1F497D'>How many technicians do you have? Are you using the LITE or =
PRO edition? I was a little surprised by your comment about costs after loo=
king at their website, but maybe that is because I use over 30 part time st=
udents, who would each require a license. Do they host for you, or do you h=
ave the software on your own server? SO many questions. </span><span style=
=3D'font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span sty=
le=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o=
:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;fo=
nt-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p=
><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri"=
,"sans-serif";color:#1F497D'>Thanks!<o:p></o:p></span></p><p class=3DMsoNor=
mal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";colo=
r:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'=
font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Chuck<o:=
p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;fon=
t-family:"Calibri","sans-serif";color:#1F497D'>UCSD<o:p></o:p></span></p><p=
class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","s=
ans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style=3D'bo=
rder:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p clas=
s=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans=
-serif"'>From:</span></b><span style=3D'font-size:10.0pt;font-family:"Tahom=
a","sans-serif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Beha=
lf Of </b>Bob Moffitt<br><b>Sent:</b> Tuesday, July 19, 2011 7:01 AM<br><b>=
To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Re: [RESNET-L] ReadyDes=
k ticket tracking software<o:p></o:p></span></p></div></div><p class=3DMsoN=
ormal><o:p> </o:p></p><p class=3DMsoNormal><span style=3D'font-size:11=
.0pt;font-family:"Calibri","sans-serif";color:black'>Cheryl,<o:p></o:p></sp=
an></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:black'><o:p> </o:p></span></p><p class=3DMso=
Normal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";c=
olor:black'>We have been using the Webhelpdesk software for a couple of yea=
rs now. We love it and you can’t beat the yearly maintenance costs. T=
hey do a great job of updating their software on a daily basis and listenin=
g to their customer feature requests. The Web interface is very user friend=
ly and the software integrates nicely with active directory. I have not had=
one complaint. It is the best helpdesk software that I’ve worked wit=
h. Feel free to email me directly or contact me if you have any questi=
ons.<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.=
0pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span=
></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Cali=
bri","sans-serif";color:black'>Bob<o:p></o:p></span></p><p class=3DMsoNorma=
l><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:=
black'><o:p> </o:p></span></p><div><p class=3DMsoNormal><span style=3D=
'font-size:8.0pt;color:black'>*******************************<o:p></o:p></s=
pan></p><p class=3DMsoNormal><span style=3D'font-size:8.0pt;color:black'>Bo=
b Moffitt<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-siz=
e:8.0pt;color:black'>Network Administrator<o:p></o:p></span></p><p class=3D=
MsoNormal><span style=3D'font-size:8.0pt;color:black'>Information Technolog=
y Dept<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:8=
.0pt;color:black'>Brooks School<o:p></o:p></span></p><p class=3DMsoNormal><=
span style=3D'font-size:8.0pt;color:black'>1160 Great Pond Road<o:p></o:p><=
/span></p><p class=3DMsoNormal><span style=3D'font-size:8.0pt;color:black'>=
North Andover, MA. 01845<o:p></o:p></span></p><p class=3DMsoNormal><span st=
yle=3D'font-size:8.0pt;color:black'>(E) </span><span style=3D'font-si=
ze:11.0pt;font-family:"Calibri","sans-serif";color:black'><a href=3D"mailto=
:rmoffitt@brooksschool.org"><span style=3D'font-size:8.0pt;font-family:"Tim=
es New Roman","serif"'>rmoffitt@brooksschool.org</span></a></span><span sty=
le=3D'font-size:8.0pt;color:black'><o:p></o:p></span></p><p class=3DMsoNorm=
al><span style=3D'font-size:8.0pt;color:black'>(P) (978)725-6247<o:p></o:p>=
</span></p><p class=3DMsoNormal><span style=3D'font-size:8.0pt;color:black'=
>(F) (978)725-6215<o:p></o:p></span></p></div><p class=3DMsoNormal><span st=
yle=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><o:=
p> </o:p></span></p><div><div style=3D'border:none;border-top:solid #B=
5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span style=
=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><sp=
an style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet For=
um [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Cheryl L Skingley<=
br><b>Sent:</b> Tuesday, July 19, 2011 7:37 AM<br><b>To:</b> RESNET-L@LISTS=
ERV.ND.EDU<br><b>Subject:</b> Re: ReadyDesk ticket tracking software<o:p></=
o:p></span></p></div></div><p class=3DMsoNormal><o:p> </o:p></p><div><=
p class=3DMsoNormal>Anyone using Web Help Desk? We've replaced Track-=
It with this product and are just about to go live with it. We really like =
it and would appreciate any advice or feedback from anyone using this packa=
ge...<br><br>Cheryl Skingley <o:p></o:p></p><div><p class=3DMsoNormal>Manag=
er, Technical Support & Services<o:p></o:p></p><div><p class=3DMsoNorma=
l>Housing and Residences<o:p></o:p></p></div><div><p class=3DMsoNormal><o:p=
> </o:p></p></div><div><p class=3DMsoNormal>University of Waterloo<o:p=
></o:p></p></div><div><p class=3DMsoNormal>Phone: 519-888-4567 ext 35=
722<o:p></o:p></p></div><div><p class=3DMsoNormal>Cell:  =
;519-573-4357<o:p></o:p></p></div><div><p class=3DMsoNormal><o:p> </o:=
p></p></div></div></div><div><p class=3DMsoNormal style=3D'margin-bottom:12=
.0pt'><br>On 2011-07-18, at 11:04 PM, "Rizzo, Jim" <<a href=3D=
"mailto:JRIZZO@PROVIDENCE.EDU">JRIZZO@PROVIDENCE.EDU</a>> wrote:<o:p></o=
:p></p></div><blockquote style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><di=
v><div><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Ta=
homa","sans-serif";color:black'>Gonna give this a shameless bump. I'm also =
researching ticket tracking software and looking at ReadyDesk and curious w=
hat other schools think about it. <o:p></o:p></span></p><div><p class=3DMso=
Normal><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";co=
lor:black'><o:p> </o:p></span></p></div><div><p class=3DMsoNormal><spa=
n style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>=
Jim<o:p></o:p></span></p><div><p class=3DMsoNormal><span style=3D'font-size=
:10.0pt;font-family:"Tahoma","sans-serif";color:black'><o:p> </o:p></s=
pan></p><div><div><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font=
-family:"Tahoma","sans-serif";color:black'>--<br>Jim Rizzo<br>Helpdesk Mana=
ger<br>Providence College Information Technology<br>401-865-1277<br>AIM: JR=
izzoPC<br><a href=3D"http://itweb.providence.edu/helpdesk">http://itweb.pro=
vidence.edu/helpdesk</a><br><a href=3D"http://selfhelp.providence.edu">http=
://selfhelp.providence.edu</a><br><br>Find us on Facebook!<br><a href=3D"ht=
tp://www.facebook.com/ProvCollHelpDesk">http://www.facebook.com/ProvCollHel=
pDesk</a><o:p></o:p></span></p></div></div></div><div><div class=3DMsoNorma=
l align=3Dcenter style=3D'text-align:center'><span style=3D'color:black'><h=
r size=3D2 width=3D"100%" align=3Dcenter></span></div><div id=3DdivRpF85987=
><p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><b><span style=3D'font=
-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b=
><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";color:bl=
ack'> Resnet Forum [<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LI=
STSERV.ND.EDU</a>] on behalf of Davis, Terry [<a href=3D"mailto:trdavis@TAY=
LOR.EDU">trdavis@TAYLOR.EDU</a>]<br><b>Sent:</b> Thursday, July 14, 2011 3:=
00 PM<br><b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LI=
STSERV.ND.EDU</a><br><b>Subject:</b> [RESNET-L] ReadyDesk ticket tracking s=
oftware</span><span style=3D'color:black'><o:p></o:p></span></p></div><div>=
<div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-botto=
m-alt:auto'><span style=3D'color:black'>As many of you have done, are doing=
or will inevitably do at some point, we are researching ticket tracking re=
placement software. We would like to test the ReadyDesk package, but =
five emails to them this week have gone unanswered. Are there any oth=
er institutions using this software? If so, what are your thoughts an=
d do you have a more dependable/direct route for contacting them?<o:p></o:p=
></span></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margi=
n-bottom-alt:auto'><span style=3D'color:black'> <o:p></o:p></span></p>=
<p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt=
:auto'><b><span style=3D'font-family:"Tahoma","sans-serif";color:#244061'>T=
erry Davis</span></b><span style=3D'color:black'><o:p></o:p></span></p><p c=
lass=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:aut=
o'><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";color:=
#244061'>Client Services Manager</span><span style=3D'color:black'><o:p></o=
:p></span></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-mar=
gin-bottom-alt:auto'><span style=3D'color:#244061'><a href=3D"mailto:trdavi=
s@taylor.edu">trdavis@taylor.edu</a></span><span style=3D'color:black'><o:p=
></o:p></span></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso=
-margin-bottom-alt:auto'><span style=3D'font-size:10.0pt;font-family:"Tahom=
a","sans-serif";color:#244061'>236 West Reade Ave.</span><span style=3D'col=
or:black'><o:p></o:p></span></p><p class=3DMsoNormal style=3D'mso-margin-to=
p-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'font-size:10.0pt;font=
-family:"Tahoma","sans-serif";color:#244061'>Upland, IN 46989-1001</s=
pan><span style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D=
'font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#244061'>765-998-=
4048 (office)</span><span style=3D'color:black'><o:p></o:p></span></p><p cl=
ass=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
'><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#=
244061'>765-251-3373 (cell)</span><span style=3D'color:black'><o:p></o:p></=
span></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-b=
ottom-alt:auto'><span style=3D'color:black'> <o:p></o:p></span></p></d=
iv><p class=3DMsoNormal><span style=3D'color:black'><br><br></span><span st=
yle=3D'font-size:10.0pt;font-family:"Gill Sans MT","sans-serif";color:#8888=
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on is strictly prohibited, and may be unlawful. If you have received this c=
ommunication in error, please notify us immediately by responding to the se=
nder of this email, and then delete it from your system. Taylor University =
is not liable for the inaccurate or improper transmission of the informatio=
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