[26625] in resnet
ReadyDesk ticket tracking software
daemon@ATHENA.MIT.EDU (Davis, Terry)
Thu Jul 14 15:49:33 2011
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Message-ID: <C74D3218146F3C4BA28BDB8B4EC09752075A3A@MAILDBSRV1.campus.tayloru.edu>
Date: Thu, 14 Jul 2011 19:00:02 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Davis, Terry" <trdavis@TAYLOR.EDU>
To: RESNET-L@listserv.nd.edu
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As many of you have done, are doing or will inevitably do at some point, we=
are researching ticket tracking replacement software. We would like to te=
st the ReadyDesk package, but five emails to them this week have gone unans=
wered. Are there any other institutions using this software? If so, what =
are your thoughts and do you have a more dependable/direct route for contac=
ting them?
Terry Davis
Client Services Manager
trdavis@taylor.edu<mailto:trdavis@taylor.edu>
236 West Reade Ave.
Upland, IN 46989-1001
765-998-4048 (office)
765-251-3373 (cell)
The information in this communication is intended solely for the individual=
or entity to whom it is addressed. It may contain confidential or legally =
privileged information. If you are not the intended recipient, any disclosu=
re, copying, distribution or reliance on the contents of this information i=
s strictly prohibited, and may be unlawful. If you have received this commu=
nication in error, please notify us immediately by responding to the sender=
of this email, and then delete it from your system. Taylor University is n=
ot liable for the inaccurate or improper transmission of the information co=
ntained in this communication or for any delay in its receipt.
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<p class=3D"MsoNormal">As many of you have done, are doing or will inevitab=
ly do at some point, we are researching ticket tracking replacement softwar=
e. We would like to test the ReadyDesk package, but five emails to th=
em this week have gone unanswered. Are
there any other institutions using this software? If so, what are yo=
ur thoughts and do you have a more dependable/direct route for contacting t=
hem?</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:12.0pt; font-family:&quo=
t;Tahoma","sans-serif"; color:#244061">Terry Davis</span></b=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">Client Services Manager<=
/span></p>
<p class=3D"MsoNormal"><span style=3D"color:#244061"><a href=3D"mailto:trda=
vis@taylor.edu">trdavis@taylor.edu</a></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">236 West Reade Ave.</spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">Upland, IN 46989-1=
001</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">765-998-4048 (office)</s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">765-251-3373 (cell)</spa=
n></p>
<p class=3D"MsoNormal"> </p>
</div>
<br>
<br>
<font face=3D"Gill Sans Regular, Gill Sans MT, Trebuchet MS, Helvetica" col=
or=3D"888888" size=3D"2">The information in this communication is intended =
solely for the individual or entity to whom it is addressed. It may contain=
confidential or legally privileged information.
If you are not the intended recipient, any disclosure, copying, distributi=
on or reliance on the contents of this information is strictly prohibited, =
and may be unlawful. If you have received this communication in error, plea=
se notify us immediately by responding
to the sender of this email, and then delete it from your system. Taylor U=
niversity is not liable for the inaccurate or improper transmission of the =
information contained in this communication or for any delay in its receipt=
.</font>
</body>
</html>
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