[26589] in resnet
Re: Name tags for student employees?
daemon@ATHENA.MIT.EDU (Grossman, Steven)
Thu Jun 30 14:36:44 2011
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Message-ID: <9683A1EFE9214446A78BDA9EA8AF79DCBD456D3B3C@NEUBOS3ES816CLS.nunet.neu.edu>
Date: Thu, 30 Jun 2011 14:36:13 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Grossman, Steven" <S.Grossman@neu.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <F18C97F8-A8B5-49BB-80AB-43DF0BCD088F@stanford.edu>
Thank you for the responses, everyone, they've been very helpful!
Sherwin -- I definitely agree on how immediately knowing someone's name helps ease interactions. Right now, we have a situation where the tech knows the student's name immediately (from the trouble ticket), but if they forget to introduce themselves, this can exacerbate an already unbalanced relationship between tech and customer.
Eric -- Definitely nothing strange about one's dress changing one's frame of mind. Nearly every religious and fraternal organization, as well as athletic team and professional setting, has a uniform that helps get everyone "in the moment". We are strongly considering turning our move-in shirt into a de facto uniform, which would hopefully also stop students from asking me "What's your major?" :-(
Steven Grossman
Service Desk Analyst - ResNet
Northeastern University
Speare Commons
s.grossman@neu.edu
Office: (617)-373-7467
Mobile: (617)-756-4593
This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
-----Original Message-----
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Sherwin Smith
Sent: Thursday, June 30, 2011 12:43 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: [RESNET-L] Name tags for student employees?
We began forcing name badges on our non-RCC staff this summer for much of the same reasons mentioned. (RCCs must wear the "official t-shirt" during Freshman Arrival, other than that there is no dress-code or ID requirements for RCCs). We have many student staff whose job requirements has them wandering about campus into both opened and closed residences and walking off with expensive technology. For our Desk staff I anticipate more resistance come Fall. (Resistance is futile).
From experience I believe it does help with customer interactions- The Stanford community is fairly laid-back and and supportive across the board (from my perspective anyway). Immediately knowing someone's name will add to that culture. In order to appear diplomatic about the whole thing, we gave the students the opportunity to submit design concepts. The winning design has been adopted and the the student won a Jamba Juice GC. (FYI- We produce our name badges in-house, and yes, it's a pretty clunky process.)
Hope that helps!
Sherwin Smith
Consulting Services Manager,
Academic Computing Services
Stanford University
On Jun 29, 2011, at 8:00 PM, RESNET-L automatic digest system wrote:
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> From: RESNET-L automatic digest system <LISTSERV@LISTSERV.ND.EDU>
> Date: June 29, 2011 8:00:50 PM PDT
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: RESNET-L Digest - 27 Jun 2011 to 29 Jun 2011 (#2011-129)
> Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
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> There are 20 messages totalling 4126 lines in this issue.
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> Topics of the day:
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> 1. Name tags for student employees? (19)
> 2. Budget for student employment?
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> From: "Grossman, Steven" <S.Grossman@neu.edu>
> Date: June 29, 2011 9:28:04 AM PDT
> Subject: Name tags for student employees?
>
>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
> Steven Grossman
> Service Desk Analyst - ResNet
> Northeastern University
> Speare Commons
> s.grossman@neu.edu
> Office: (617)-373-7467
> Mobile: (617)-756-4593
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
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> From: "Scripter, L. Tom" <toms@arbor.edu>
> Date: June 29, 2011 9:34:55 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> Yes we do. It is a great help when we send a student to an office to pick up a computer for repair and the person did not let their co-workers know that or department was sending somebody.
>
> From: "Grossman, Steven" <S.Grossman@neu.edu<mailto:S.Grossman@neu.edu>>
> Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>>
> Date: Wed, 29 Jun 2011 12:28:04 -0400
> To: "RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>" <RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>>
> Subject: Name tags for student employees?
>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
> Steven Grossman
> Service Desk Analyst - ResNet
> Northeastern University
> Speare Commons
> s.grossman@neu.edu<mailto:s.grossman@neu.edu>
> Office: (617)-373-7467
> Mobile: (617)-756-4593
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
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> From: Margaret Landsparger <margaret@mtu.edu>
> Date: June 29, 2011 9:41:02 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> At Tech our students have been wearing badges for about three years. My students never went into faculty offices, but they did go into the residence halls. This was a means of identifying them as being someone that should have been there and what their purpose was in the residence hall. Actually all the res hall staff have to wear name badges. The Resnet badges looked completely different, but they did have the students photo and our resnet logo on them.
>
> --
> Margaret Landsparger
> ResTech Coordinator
> Michigan Technological University
> (906) 487-1754
>
>
> ----- Original Message -----
> From: "Steven Grossman" <S.Grossman@NEU.EDU>
> To: RESNET-L@LISTSERV.ND.EDU
> Sent: Wednesday, June 29, 2011 12:28:04 PM GMT -05:00 US/Canada Eastern
> Subject: Name tags for student employees?
>
>
>
>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
>
>
> Steven Grossman
>
> Service Desk Analyst - ResNet
>
> Northeastern University
>
> Speare Commons
>
> s.grossman@neu.edu
>
> Office: (617)-373-7467
>
> Mobile: (617)-756-4593
>
>
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
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>
> From: Violette Starowicz <vstarowi@pratt.edu>
> Date: June 29, 2011 9:44:26 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> We have our student workers wear ID cards that we had Security make up for this purpose. They contain a name and a picture of the student, along with out departmental information. We have used them for about two years with no adverse effects. It really helps, also, when we send students out to do simple jobs such as plugging in an Ethernet cable or restarting a projector in a classroom. This way the faculty/staff person knows they are associated with us by more than just their word.
>
> Violette Starowicz
> Technology Service Manager
> Pratt Institute
> p: (718) 399-4290
> e: vstarowi@pratt.edu
>
> Be Safe: Pratt will never ask for your personal information or password via email. Never share this information with anyone.
>
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Grossman, Steven
> Sent: Wednesday, June 29, 2011 12:28 PM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Name tags for student employees?
>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
> Steven Grossman
> Service Desk Analyst - ResNet
> Northeastern University
> Speare Commons
> s.grossman@neu.edu
> Office: (617)-373-7467
> Mobile: (617)-756-4593
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
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>
>
> From: "Lyons, Andrew H" <ALyons1@uamail.albany.edu>
> Date: June 29, 2011 9:45:38 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> We do have our student staff wear name tags (and mostly they do). At our main location, they have their names on individual tags and at the satellite locations, there is a generic "ITS Help" tag that they share. We find that identifying them as staff makes them much more approachable, whether the name is there or not. It also provides a little authority in case they need to enforce rules.
>
> Andrew Lyons, IT Support Specialist
> ITS Client Support Services
> University at Albany
> 518-442-3700
>
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Grossman, Steven
> Sent: Wednesday, June 29, 2011 12:28 PM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Name tags for student employees?
>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
> Steven Grossman
> Service Desk Analyst - ResNet
> Northeastern University
> Speare Commons
> s.grossman@neu.edu
> Office: (617)-373-7467
> Mobile: (617)-756-4593
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
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>
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> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
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>
>
> From: Chris Webster <chris.webster@ncsu.edu>
> Date: June 29, 2011 9:46:27 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> In our walk-in service center, we all wear nametags during the fall rush period, usually 1 to 2 weeks starting at move-in. Other times, nobody wears them.
>
> Also, we send our customers a survey shortly after their visit, and when asked which technician helped them, they're given a list of staff photos with names, so they can identify the person that gave them great (or poor) service.
>
> -Chris
>
> On Wed, Jun 29, 2011 at 12:41 PM, Margaret Landsparger <margaret@mtu.edu> wrote:
> At Tech our students have been wearing badges for about three years. My students never went into faculty offices, but they did go into the residence halls. This was a means of identifying them as being someone that should have been there and what their purpose was in the residence hall. Actually all the res hall staff have to wear name badges. The Resnet badges looked completely different, but they did have the students photo and our resnet logo on them.
>
> --
> Margaret Landsparger
> ResTech Coordinator
> Michigan Technological University
> (906) 487-1754
>
>
> ----- Original Message -----
> From: "Steven Grossman" <S.Grossman@NEU.EDU>
> To: RESNET-L@LISTSERV.ND.EDU
> Sent: Wednesday, June 29, 2011 12:28:04 PM GMT -05:00 US/Canada Eastern
> Subject: Name tags for student employees?
>
>
>
>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
>
>
> Steven Grossman
>
> Service Desk Analyst - ResNet
>
> Northeastern University
>
> Speare Commons
>
> s.grossman@neu.edu
>
> Office: (617)-373-7467
>
> Mobile: (617)-756-4593
>
>
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
> ___________________________________________________
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>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
>
>
> --
> Chris Webster
> Senior Technician
> OIT Walk-in Center
> North Carolina State University
>
> Ph: 919.513.2676
> Fax: 919.513.2945
> Email: chris.webster@ncsu.edu
> Web: http://go.ncsu.edu/wic/
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
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>
>
>
> From: Brad Semma <bsemma@email.wcu.edu>
> Date: June 29, 2011 9:46:57 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> It's been a great help to us as well. Our student workers are easily
> Identifiable when they go to appointments in the residence halls.
>
> Brad Semma
> Student Computing Coordinator
> Division of Information Technology
> Western Carolina University
> (828) 227-2334
> Bsemma@email.wcu.edu<mailto:Bsemma@email.wcu.edu>
>
> On Jun 29, 2011, at 12:31 PM, "Grossman, Steven" <S.Grossman@neu.edu<mailto:S.Grossman@neu.edu>> wrote:
>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
> Steven Grossman
> Service Desk Analyst - ResNet
> Northeastern University
> Speare Commons
> s.grossman@neu.edu<mailto:s.grossman@neu.edu>
> Office: (617)-373-7467
> Mobile: (617)-756-4593
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
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> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
> --
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
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>
>
> From: Karmel Clark-Hoff <karmel@ScrippsCollege.edu>
> Date: June 29, 2011 9:48:20 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> Yes Steven,
>
> Our students are required to wear their name badge while they are on duty. They go to faculty and staff offices and also do work in our labs in the residence halls. I feel the community appreciates this.
>
> Karmel
>
>
> Karmel Clark-Hoff
> Manager, User Support Services
> Scripps College - IT
> 240 E. 11th St. , Suite 10
> Claremont, Ca. 91711
> 909-607-4227
> Karmel@Scrippscollege.edu
>
> Http://pages.scrippscollege.edu/~karmel/
>
>
>>>> "Grossman, Steven" <S.Grossman@neu.edu> 6/29/2011 9:28 AM >>>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
> Steven Grossman
> Service Desk Analyst - ResNet
> Northeastern University
> Speare Commons
> s.grossman@neu.edu<mailto:s.grossman@neu.edu>
> Office: (617)-373-7467
> Mobile: (617)-756-4593
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
>
>
> From: "Bodron, Jeanne" <bodrojd@millsaps.edu>
> Date: June 29, 2011 9:51:21 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> At Millsaps College all ITS student employees have name badges from Helpdesk, Lab Assistants, ResNet, Multimedia etc. They are identical to ITS FTE name tags with The College design standard as the logo, name and Information Technology. It does help with interaction across campus and my students like being a part officially. I think it's been about 5 years now for us.
>
>
> Jeanne Bodron
> Coordinator of User Services
> Information Technology Services
> Millsaps College
> jeanne.bodron@millsaps.edu
>
>
> -----Original Message-----
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Margaret Landsparger
> Sent: Wednesday, June 29, 2011 11:41 AM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Re: [RESNET-L] Name tags for student employees?
>
> At Tech our students have been wearing badges for about three years. My students never went into faculty offices, but they did go into the residence halls. This was a means of identifying them as being someone that should have been there and what their purpose was in the residence hall. Actually all the res hall staff have to wear name badges. The Resnet badges looked completely different, but they did have the students photo and our resnet logo on them.
>
> --
> Margaret Landsparger
> ResTech Coordinator
> Michigan Technological University
> (906) 487-1754
>
>
> ----- Original Message -----
> From: "Steven Grossman" <S.Grossman@NEU.EDU>
> To: RESNET-L@LISTSERV.ND.EDU
> Sent: Wednesday, June 29, 2011 12:28:04 PM GMT -05:00 US/Canada Eastern
> Subject: Name tags for student employees?
>
>
>
>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
>
>
> Steven Grossman
>
> Service Desk Analyst - ResNet
>
> Northeastern University
>
> Speare Commons
>
> s.grossman@neu.edu
>
> Office: (617)-373-7467
>
> Mobile: (617)-756-4593
>
>
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
>
>
> From: Mark Warren <mow1@psu.edu>
> Date: June 29, 2011 9:58:10 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> I will add to the chorus, we have reusable name tags (name changes done with a P-touch label maker) that staff are required to wear along with their uniform shirt. I can pass you the name of our supplier off list if you wish. The cost comes down to about 5 bucks per tag and they look pretty good. They use magnetic clasps so clothing isn't damaged.
>
> ~M
> Manager, Willard Help Desk
> 15 Willard Building
> University Park, PA 16802
> 814-863-5310
> http://whdesk.css.psu.edu/
>
>
>
> On Wed, Jun 29, 2011 at 12:48 PM, Karmel Clark-Hoff <karmel@scrippscollege.edu> wrote:
> Yes Steven,
>
> Our students are required to wear their name badge while they are on duty. They go to faculty and staff offices and also do work in our labs in the residence halls. I feel the community appreciates this.
>
> Karmel
>
>
> Karmel Clark-Hoff
> Manager, User Support Services
> Scripps College - IT
> 240 E. 11th St. , Suite 10
> Claremont, Ca. 91711
> 909-607-4227
> Karmel@Scrippscollege.edu
>
> Http://pages.scrippscollege.edu/~karmel/
>
>
> >>> "Grossman, Steven" <S.Grossman@neu.edu> 6/29/2011 9:28 AM >>>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
> Steven Grossman
> Service Desk Analyst - ResNet
> Northeastern University
> Speare Commons
> s.grossman@neu.edu<mailto:s.grossman@neu.edu>
> Office: (617)-373-7467
> Mobile: (617)-756-4593
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
>
>
> From: "Soyez-Miller, Clyde D" <ClydeMiller@missouristate.edu>
> Date: June 29, 2011 10:19:36 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> Hello All,
>
> To inject another question for those of you who have nametags - do you also have shirts/vests/some kind of uniform, or is the nametag the only identifier? We have T-shirts that I require during opening weekend, and encourage the rest of the year, but no name tags.
>
> Thanks,
> Clyde
>
> Clyde Soyez-Miller
> ResNet Administrator, Residence Life and Services, Missouri State University
> ClydeMiller@missouristate.edu| 417.836.6100 | 417.837.2327 (fax)
>
>
>
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Mark Warren
> Sent: Wednesday, June 29, 2011 11:58 AM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Re: Name tags for student employees?
>
> I will add to the chorus, we have reusable name tags (name changes done with a P-touch label maker) that staff are required to wear along with their uniform shirt. I can pass you the name of our supplier off list if you wish. The cost comes down to about 5 bucks per tag and they look pretty good. They use magnetic clasps so clothing isn't damaged.
>
> ~M
> Manager, Willard Help Desk
> 15 Willard Building
> University Park, PA 16802
> 814-863-5310
> http://whdesk.css.psu.edu/
>
>
>
> On Wed, Jun 29, 2011 at 12:48 PM, Karmel Clark-Hoff <karmel@scrippscollege.edu> wrote:
> Yes Steven,
>
> Our students are required to wear their name badge while they are on duty. They go to faculty and staff offices and also do work in our labs in the residence halls. I feel the community appreciates this.
>
> Karmel
>
>
> Karmel Clark-Hoff
> Manager, User Support Services
> Scripps College - IT
> 240 E. 11th St. , Suite 10
> Claremont, Ca. 91711
> 909-607-4227
> Karmel@Scrippscollege.edu
>
> Http://pages.scrippscollege.edu/~karmel/
>
>
> >>> "Grossman, Steven" <S.Grossman@neu.edu> 6/29/2011 9:28 AM >>>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
> Steven Grossman
> Service Desk Analyst - ResNet
> Northeastern University
> Speare Commons
> s.grossman@neu.edu<mailto:s.grossman@neu.edu>
> Office: (617)-373-7467
> Mobile: (617)-756-4593
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
>
>
> From: "Bodron, Jeanne" <bodrojd@millsaps.edu>
> Date: June 29, 2011 10:37:26 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> Millsaps also has a student staff tee shirt that identifies them as ITS staff, they are required to wear them for opening weekend but are not required to wear them during the academic year. The students come up with their new design each year.
>
>
> Jeanne Bodron
> Coordinator of User Services
> Information Technology Services
> Millsaps College
> jeanne.bodron@millsaps.edu
>
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Soyez-Miller, Clyde D
> Sent: Wednesday, June 29, 2011 12:20 PM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Re: [RESNET-L] Name tags for student employees?
>
> Hello All,
>
> To inject another question for those of you who have nametags - do you also have shirts/vests/some kind of uniform, or is the nametag the only identifier? We have T-shirts that I require during opening weekend, and encourage the rest of the year, but no name tags.
>
> Thanks,
> Clyde
>
> Clyde Soyez-Miller
> ResNet Administrator, Residence Life and Services, Missouri State University
> ClydeMiller@missouristate.edu| 417.836.6100 | 417.837.2327 (fax)
>
>
>
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Mark Warren
> Sent: Wednesday, June 29, 2011 11:58 AM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Re: Name tags for student employees?
>
> I will add to the chorus, we have reusable name tags (name changes done with a P-touch label maker) that staff are required to wear along with their uniform shirt. I can pass you the name of our supplier off list if you wish. The cost comes down to about 5 bucks per tag and they look pretty good. They use magnetic clasps so clothing isn't damaged.
>
> ~M
> Manager, Willard Help Desk
> 15 Willard Building
> University Park, PA 16802
> 814-863-5310
> http://whdesk.css.psu.edu/
>
>
> On Wed, Jun 29, 2011 at 12:48 PM, Karmel Clark-Hoff <karmel@scrippscollege.edu> wrote:
> Yes Steven,
>
> Our students are required to wear their name badge while they are on duty. They go to faculty and staff offices and also do work in our labs in the residence halls. I feel the community appreciates this.
>
> Karmel
>
>
> Karmel Clark-Hoff
> Manager, User Support Services
> Scripps College - IT
> 240 E. 11th St. , Suite 10
> Claremont, Ca. 91711
> 909-607-4227
> Karmel@Scrippscollege.edu
>
> Http://pages.scrippscollege.edu/~karmel/
>
>
> >>> "Grossman, Steven" <S.Grossman@neu.edu> 6/29/2011 9:28 AM >>>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
> Steven Grossman
> Service Desk Analyst - ResNet
> Northeastern University
> Speare Commons
> s.grossman@neu.edu<mailto:s.grossman@neu.edu>
> Office: (617)-373-7467
> Mobile: (617)-756-4593
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
>
>
> From: "Kaser, Derek" <derek.kaser@email.stvincent.edu>
> Date: June 29, 2011 10:41:52 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> We also have a mandatory IS shirt for opening weekend. Students wear T-shirts, staff wear polos; both have the same color and design.
>
> Derek Kaser
> Help Desk Assistant Manager
> Saint Vincent College
> -
> Phone: 724-805-2540
> Fax: 724-539-8038
> https://support.stvincent.edu/
> Information Services will NEVER ask you for your password.
>
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Bodron, Jeanne
> Sent: Wednesday, June 29, 2011 1:37 PM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Re: Name tags for student employees?
>
> Millsaps also has a student staff tee shirt that identifies them as ITS staff, they are required to wear them for opening weekend but are not required to wear them during the academic year. The students come up with their new design each year.
>
>
> Jeanne Bodron
> Coordinator of User Services
> Information Technology Services
> Millsaps College
> jeanne.bodron@millsaps.edu
>
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Soyez-Miller, Clyde D
> Sent: Wednesday, June 29, 2011 12:20 PM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Re: [RESNET-L] Name tags for student employees?
>
> Hello All,
>
> To inject another question for those of you who have nametags - do you also have shirts/vests/some kind of uniform, or is the nametag the only identifier? We have T-shirts that I require during opening weekend, and encourage the rest of the year, but no name tags.
>
> Thanks,
> Clyde
>
> Clyde Soyez-Miller
> ResNet Administrator, Residence Life and Services, Missouri State University
> ClydeMiller@missouristate.edu| 417.836.6100 | 417.837.2327 (fax)
>
>
>
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Mark Warren
> Sent: Wednesday, June 29, 2011 11:58 AM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Re: Name tags for student employees?
>
> I will add to the chorus, we have reusable name tags (name changes done with a P-touch label maker) that staff are required to wear along with their uniform shirt. I can pass you the name of our supplier off list if you wish. The cost comes down to about 5 bucks per tag and they look pretty good. They use magnetic clasps so clothing isn't damaged.
>
> ~M
> Manager, Willard Help Desk
> 15 Willard Building
> University Park, PA 16802
> 814-863-5310
> http://whdesk.css.psu.edu/
>
> On Wed, Jun 29, 2011 at 12:48 PM, Karmel Clark-Hoff <karmel@scrippscollege.edu> wrote:
> Yes Steven,
>
> Our students are required to wear their name badge while they are on duty. They go to faculty and staff offices and also do work in our labs in the residence halls. I feel the community appreciates this.
>
> Karmel
>
>
> Karmel Clark-Hoff
> Manager, User Support Services
> Scripps College - IT
> 240 E. 11th St. , Suite 10
> Claremont, Ca. 91711
> 909-607-4227
> Karmel@Scrippscollege.edu
>
> Http://pages.scrippscollege.edu/~karmel/
>
>
> >>> "Grossman, Steven" <S.Grossman@neu.edu> 6/29/2011 9:28 AM >>>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
> Steven Grossman
> Service Desk Analyst - ResNet
> Northeastern University
> Speare Commons
> s.grossman@neu.edu<mailto:s.grossman@neu.edu>
> Office: (617)-373-7467
> Mobile: (617)-756-4593
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
>
>
> From: Violette Starowicz <vstarowi@pratt.edu>
> Date: June 29, 2011 10:48:26 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> We do not have any mandatory shirts here for students but we do encourage them to wear a polo if we know beforehand that they are going to be around campus and in the administrative offices. The name badges suffice for us.
>
> Violette Starowicz
> Technology Service Manager
> Pratt Institute
> p: (718) 399-4290
> e: vstarowi@pratt.edu
>
> Be Safe: Pratt will never ask for your personal information or password via email. Never share this information with anyone.
>
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Soyez-Miller, Clyde D
> Sent: Wednesday, June 29, 2011 1:20 PM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Re: Name tags for student employees?
>
> Hello All,
>
> To inject another question for those of you who have nametags - do you also have shirts/vests/some kind of uniform, or is the nametag the only identifier? We have T-shirts that I require during opening weekend, and encourage the rest of the year, but no name tags.
>
> Thanks,
> Clyde
>
> Clyde Soyez-Miller
> ResNet Administrator, Residence Life and Services, Missouri State University
> ClydeMiller@missouristate.edu| 417.836.6100 | 417.837.2327 (fax)
>
>
>
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Mark Warren
> Sent: Wednesday, June 29, 2011 11:58 AM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Re: Name tags for student employees?
>
> I will add to the chorus, we have reusable name tags (name changes done with a P-touch label maker) that staff are required to wear along with their uniform shirt. I can pass you the name of our supplier off list if you wish. The cost comes down to about 5 bucks per tag and they look pretty good. They use magnetic clasps so clothing isn't damaged.
>
> ~M
> Manager, Willard Help Desk
> 15 Willard Building
> University Park, PA 16802
> 814-863-5310
> http://whdesk.css.psu.edu/
>
>
> On Wed, Jun 29, 2011 at 12:48 PM, Karmel Clark-Hoff <karmel@scrippscollege.edu> wrote:
> Yes Steven,
>
> Our students are required to wear their name badge while they are on duty. They go to faculty and staff offices and also do work in our labs in the residence halls. I feel the community appreciates this.
>
> Karmel
>
>
> Karmel Clark-Hoff
> Manager, User Support Services
> Scripps College - IT
> 240 E. 11th St. , Suite 10
> Claremont, Ca. 91711
> 909-607-4227
> Karmel@Scrippscollege.edu
>
> Http://pages.scrippscollege.edu/~karmel/
>
>
> >>> "Grossman, Steven" <S.Grossman@neu.edu> 6/29/2011 9:28 AM >>>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
> Steven Grossman
> Service Desk Analyst - ResNet
> Northeastern University
> Speare Commons
> s.grossman@neu.edu<mailto:s.grossman@neu.edu>
> Office: (617)-373-7467
> Mobile: (617)-756-4593
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
>
>
> From: Bud Hiller <bud.hiller@BUCKNELL.EDU>
> Date: June 29, 2011 9:48:12 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> At Bucknell our student assistants have worn name tags for years, for a few reasons:
> * It helps to identify who should be in restricted areas, like behind the desks;
> * It helps when they go across campus and walk into offices, or ask questions at other desks, and staff can immediately identify them and respond appropriately (esp when it is a student who is there to pick up a computer or help them set up their email!); and
> * For both good reasons and bad, it is helpful for clients to know who is helping them out. It wasn't just a random tech desk student who helped them get their files off a corrupt USB key - it was Nadir, or Kelly, or Adam
> Bud Hiller
> Bucknell Univ
>
>
> On Wed, Jun 29, 2011 at 12:41 PM, Margaret Landsparger <margaret@mtu.edu> wrote:
> At Tech our students have been wearing badges for about three years. My students never went into faculty offices, but they did go into the residence halls. This was a means of identifying them as being someone that should have been there and what their purpose was in the residence hall. Actually all the res hall staff have to wear name badges. The Resnet badges looked completely different, but they did have the students photo and our resnet logo on them.
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
>
>
> From: "Ferguson, Cris" <Cris.Ferguson@westminster-mo.edu>
> Date: June 29, 2011 11:16:28 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> Steven,
>
> I didn't used to require my student employees to wear name tags, but I started having issues with faculty and staff members wondering who this student was who was wanting to work on their computer which may have sensitive information. I went ahead and implemented them in an effort to avoid phone calls asking if said student was authorized to do the work. So far everything has worked out well and the number of calls I get has dropped significantly. It also helps out with our visibility on campus and let's our constituents know we're out and about.
>
> Cris
>
>
> Cris Ferguson
> Director of Technical & Support Services
> Westminster College
> cris.ferguson@westminster-mo.edu
> 573-592-5169
>
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Grossman, Steven
> Sent: Wednesday, June 29, 2011 11:28 AM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: [RESNET-L] Name tags for student employees?
>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
> Steven Grossman
> Service Desk Analyst - ResNet
> Northeastern University
> Speare Commons
> s.grossman@neu.edu
> Office: (617)-373-7467
> Mobile: (617)-756-4593
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
>
>
> From: Ben Fielden <fieldenb@gwu.edu>
> Date: June 29, 2011 11:18:34 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> Here at GW we require that our students wear one of our uniform polo shirts and they are also issued a name tag that we suggest/encourage them to wear. During move-in we have them wear move-in specific t-shirts (tie-dye actually) and their badges are required.
>
> The key reason is that we want community members to recognize that the person in their room/office is part of the IT staff.
>
> -Ben
>
> --
> Ben Fielden
> Manager of Technical Support
> Student Technology Services
> Division of Information Technology
> http://it.gwu.edu/sts
> 202-994-2597
>
> Division of Information Technology staff members will NEVER ask for your password!
>
>
>
> On Wed, Jun 29, 2011 at 12:48 PM, Bud Hiller <bud.hiller@bucknell.edu> wrote:
> At Bucknell our student assistants have worn name tags for years, for a few reasons:
> * It helps to identify who should be in restricted areas, like behind the desks;
> * It helps when they go across campus and walk into offices, or ask questions at other desks, and staff can immediately identify them and respond appropriately (esp when it is a student who is there to pick up a computer or help them set up their email!); and
> * For both good reasons and bad, it is helpful for clients to know who is helping them out. It wasn't just a random tech desk student who helped them get their files off a corrupt USB key - it was Nadir, or Kelly, or Adam
> Bud Hiller
> Bucknell Univ
>
>
> On Wed, Jun 29, 2011 at 12:41 PM, Margaret Landsparger <margaret@mtu.edu> wrote:
> At Tech our students have been wearing badges for about three years. My students never went into faculty offices, but they did go into the residence halls. This was a means of identifying them as being someone that should have been there and what their purpose was in the residence hall. Actually all the res hall staff have to wear name badges. The Resnet badges looked completely different, but they did have the students photo and our resnet logo on them.
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
>
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
>
>
> From: Eric Lemmons <eric.lemmons@acu.edu>
> Date: June 29, 2011 11:47:44 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> We have uniform button up University shirts that our students are required to wear at any visible service location. Additionally, we have name badges with branded lanyards that they are required to wear if they are at a service point or going out to an appointment. We've found it helps with a number of things:
> * Identifies them as a member of our staff, allowing less questioning of authority
> * Helps other students recognize when the individual is or is not on the clock. This helps in two ways:
> * Friends of the student know not to engage in meaningless banter when they are working
> * Other students who know that they are our employee are aware that they should seek help from someone who is actually working
> * It helps me identify who is actually on the clock and who is just hanging around in the area, so I know to assign work to the one who is actually working
> * What one wears changes ones professionalism. It sounds strange, but since we started requiring the students to wear the button up, more professional shirts there has been a distinct increase of professionalism from our students and a higher expectation by the customers. It makes them feel like a professional, not a student during those times.
> Now, I'll be honest, our students hate wearing the shirts. Name badges aren't a problem, but they'll do anything to get out of wearing the shirts. In the end, however, we find the benefits outweigh the dislikes.
>
> Eric Lemmons
> Abilene Christian University
>
> On Wed, Jun 29, 2011 at 1:18 PM, Ben Fielden <fieldenb@gwu.edu> wrote:
> Here at GW we require that our students wear one of our uniform polo shirts and they are also issued a name tag that we suggest/encourage them to wear. During move-in we have them wear move-in specific t-shirts (tie-dye actually) and their badges are required.
>
> The key reason is that we want community members to recognize that the person in their room/office is part of the IT staff.
>
> -Ben
>
> --
> Ben Fielden
> Manager of Technical Support
> Student Technology Services
> Division of Information Technology
> http://it.gwu.edu/sts
> 202-994-2597
>
> Division of Information Technology staff members will NEVER ask for your password!
>
>
>
> On Wed, Jun 29, 2011 at 12:48 PM, Bud Hiller <bud.hiller@bucknell.edu> wrote:
> At Bucknell our student assistants have worn name tags for years, for a few reasons:
> * It helps to identify who should be in restricted areas, like behind the desks;
> * It helps when they go across campus and walk into offices, or ask questions at other desks, and staff can immediately identify them and respond appropriately (esp when it is a student who is there to pick up a computer or help them set up their email!); and
> * For both good reasons and bad, it is helpful for clients to know who is helping them out. It wasn't just a random tech desk student who helped them get their files off a corrupt USB key - it was Nadir, or Kelly, or Adam
> Bud Hiller
> Bucknell Univ
>
>
> On Wed, Jun 29, 2011 at 12:41 PM, Margaret Landsparger <margaret@mtu.edu> wrote:
> At Tech our students have been wearing badges for about three years. My students never went into faculty offices, but they did go into the residence halls. This was a means of identifying them as being someone that should have been there and what their purpose was in the residence hall. Actually all the res hall staff have to wear name badges. The Resnet badges looked completely different, but they did have the students photo and our resnet logo on them.
>
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>
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>
>
>
> --
> Eric Lemmons
> Team55/Helpdesk Coordinator
> Apple Certified Macintosh Technician
> ACU Technology Support Services
> eric.lemmons@acu.edu
> 325.674.4964
> ___________________________________________________ You are subscribed to the ResNet-L mailing list.
> To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/resnet-l.html ___________________________________________________
>
>
>
> From: "Bohlke, Thomas (InfoTechServ)" <BOHLKET@MAIL.CCSU.EDU>
> Date: June 29, 2011 11:23:09 AM PDT
> Subject: Re: Name tags for student employees?
>
>
> ID badges are mandatory for student IT help at CCSU. Faculty are more comfortable with technicians wearing badges and will often question a technician or supervisor who is not wearing a badge. We also have a mandatory dress code for desktop technicians - must wear a collared \ polo shirt. No T-shirts - we found students would push limits with offensive shirts.
>
> Copy of official policy:
>
>
> Information Technology Student and Part Time Employee Dress Code Policy
> Since IT employees often work directly with customers, we expect employees to maintain certain standards of dress. You represent the Information Technology Services Department and the image you present is important. We expect employees to adhere to good standards of personal hygiene and maintain a well-groomed appearance. Dress as you would for employment off campus by another employer. (Examples might include: khakis and collared shirts) This policy is the blanket policy for all of ITS. Each Manager can amend this policy so it becomes tailored to their specific area.
> The rules listed below must be followed. Failure to follow these rules will result in the employee being sent home to change. Three violations can lead to termination of employment.
> 1) All clothing should be neat and clean. Underwear should never be exposed.
> 2) Clothing should not display offensive words, pictures or gestures. Your Manager will determine what is considered offensive.
> 3) Torn, ripped or soiled clothing is not acceptable.
> 4) Shorts/skirts should not be excessively short
> 5) Appropriate footwear should be worn at all times. Flip-flops are not permitted.
> 6) The following are some examples of what is considered inappropriate dress. This list is not all inclusive and your Manager reserves the right to deem your attire inappropriate even if it is not identified below.
> a. halter tops
> b. clothing revealing bare midriffs
> c. clothing revealing bare shoulders
> d. muscle shirts
> e. sweat or flannel pants
> f. spandex clothing
>
> I understand and agree to comply with the ITS student worker dress policy.
> _______________________________________________________________Date_________________
>
>
> Thomas Bohlke
> On-Site Support and Resnet Manager
> Information Technology Services
> Phone 832-0117
> Helpdesk 832-1720
>
>
>
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Grossman, Steven
> Sent: Wednesday, June 29, 2011 12:28 PM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Name tags for student employees?
>
> One of my techs just brought me an interesting idea: name tags for student employees, so customers can easily identify who is assisting them. I have no real intention of implementing this (...yet?), but I am curious if any of you have your student employees wear name tags, and if you believe it helps with customer interactions.
>
> Steven Grossman
> Service Desk Analyst - ResNet
> Northeastern University
> Speare Commons
> s.grossman@neu.edu
> Office: (617)-373-7467
> Mobile: (617)-756-4593
>
> This message may contain confidential information, and is intended only for the addressee. If you are not the named addressee, or if you have received this message in error, we ask your cooperation to refrain from disseminating, distributing or copying this e-mail, and request that you destroy any copies made, and delete the message and any attachments from your computer or messaging device. Thank you.
>
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>
>
> From: Frank Bulk <frnkblk@iname.com>
> Date: June 29, 2011 3:28:45 PM PDT
> Subject: Re: Budget for student employment?
>
>
> My former employer and alma mater limit workstudy to 7 hours per week to
> avoid the issues you're describing.
>
> Frank
>
> -----Original Message-----
> From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Mary Ryan
> Sent: Monday, June 27, 2011 8:25 AM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Budget for student employment?
>
> Hey all :-)
>
> For those universities that rely heavily on students for staffing in lab
> support and help desk areas, are you provided in your budget a specific
> amount to be used for budgeted student employment?
>
> For instance, we're allocated a certain amount of total work study funds,
> but not much at all in budget funds for when the student's work study funds
> run out. Considering most work study awards for students are only $2000 per
> year, at the $9.00 per hour they get paid and working an average of 12-14
> hours per week, this money runs out extremely fast and due to the amount of
> training typically involved to be able to do their jobs successfully,
> letting them go once their award runs out is not a feasible option nor do we
> often have the incoming applications to replace them if it was.
>
> Just curious how other IT departments handle this/structure their staff
> around it or if it's even an issue.
>
> Thanks!
>
> Mary
>
> Assistant Director, IT User Services
> Webster University
> 314-246-8753
> ryanm@webster.edu
>
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