[26543] in resnet
Re: Student Technology Staffing
daemon@ATHENA.MIT.EDU (Dan Rosica)
Fri Jun 24 07:33:55 2011
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Message-ID: <809B800886ECDC4CAAD34F18415E75770B14D54320@ex02mail01.ad.rit.edu>
Date: Wed, 22 Jun 2011 16:22:34 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Dan Rosica <djrdss@RIT.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <63e32162b8236b5e9b1868c6f8b79bb3@mail.gmail.com>
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Team,
Darn happy to assist. Below is a high level overview of the students that =
work in the computer labs here at RIT..................... I hope this hel=
ps.
=B7 How many student workers Information Technology at your institu=
tion employs?
175+ (in computer labs) approx. 20 managed labs
=B7 What is the size of your school?
18K total student enrollment
=B7 What incentives exist for your student workers in terms of prom=
otions?
Increases in rate of pay + promotions to leadership student positions (ie: =
head labbie, office coverage, trainer, etc...) We also have student co-op =
positions on campus and we use our student lab workers as testing grounds f=
or the co-op positions.
=B7 What is the salary structure for your student employees?
Students start at minimum wage, they are evaluated at the end of each quart=
er. We combine the score & length of service to obtain a numerical value. =
If the student meets a minimum score they are available to be "considered=
" for an increase. Supervisor level "student positions" are available afte=
r 2 years of service. Typically a $1/hr. increase for students supervisor =
positions.
=B7 If there is a standard campus salary at your institution? If th=
ere is, what is it?
There are 5 different levels depending on the positions. Each level has a =
high & low range.
=B7 What other benefits and perks do your students receive by worki=
ng with you?
Our students receive the joy of our supervision.
~djr
http://www.rit.edu/its/help/index.html#DSSComputerLabs
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Daniel J. Rosica
Manager, Lab Services, Enterprise Support / ITS
Rochester Institute of Technology
103 Lomb Memorial Drive Rochester, New York 14623-5608
djrdss@rit.edu<mailto:djrdss@rit.edu> T- 585/475-5801 C- 585/905-8754
NEW LOCATION: --> Gannett Hall 7B-1241
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
From: owner-nyches@icsun.ithaca.edu [mailto:owner-nyches@icsun.ithaca.edu] =
On Behalf Of William Thieke
Sent: Wednesday, June 22, 2011 3:39 PM
To: AJCUEDUTECH@georgetown.edu; RESNET-L@listserv.nd.edu; nyches@icsun.itha=
ca.edu
Cc: Carrie Carpenter
Subject: Student Technology Staffing
Apologize in advance for any cross postings.....the following is sent on be=
half of one of my staff who is looking for information from other instituti=
ons regarding IT student Staffing. Any information that you can provide us=
regarding your student programs would be greatly appreciated...
Thanks in advance...
Bill Thieke
Hello,
I am trying to conduct an informal survey about students that work for Info=
rmation Technology in higher education institutions. We have been trying to=
restructure our program for a number of years. We have around 25 students =
that provide classroom support and staff the service desk serving faculty, =
staff, and students. Currently, our program provides almost no room for ad=
vancement; all students enter at the same level (minimum wage) and stay at =
the same level throughout their time with us. We have the added barrier of =
not being able to pay our student workers at a higher rate than other work-=
study positions on campus. Essentially our students are required to perfor=
m more advanced tasks and require significantly more training than most oth=
er positions on campus but they make the same amount of money as the person=
checking ID cards at the gym. We are trying to collect information from ot=
her institutions in order to build a proposal for restructuring our program=
and potentially presenting our case to the student wage committee.
The information that we are interested in gathering would be:
=B7 How many student workers Information Technology at your institu=
tion employs?
=B7 What is the size of your school?
=B7 What incentives exist for your student workers in terms of prom=
otions?
=B7 What is the salary structure for your student employees?
=B7 If there is a standard campus salary at your institution? If th=
ere is, what is it?
=B7 What other benefits and perks do your students receive by worki=
ng with you?
We would really appreciate any information that you are willing to provide =
us with. Our students have great potential, but they as well as we are left=
frustrated by our inability to provide them with continuing incentives to =
grow as employees. A majority of our students do not major in technical are=
as so many of them will not continue in the technology field. We feel as th=
ough we need to provide some incentive to keep them interested in working f=
or us.
Thank you,
Carrie Carpenter
Technology Support and Customer Service Consultant
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
William S. Thieke, Ph.D.
Director of Technology Support
Information Technology
Le Moyne College
1419 SaltSprings Rd.
Syracuse, NY 13214
315-445-4599
315-445-4642 (FAX)
thiekews@lemoyne.edu<mailto:thiekews@lemoyne.edu>
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
___________________________________________________
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><a name=3D"_Mail=
EndCompose">Team,<o:p></o:p></a></p><p class=3DMsoNormal>Darn happy to assi=
st.=A0 Below is a high level overview of the students that work in the comp=
uter labs here at RIT…………………=A0 I=
hope this helps.<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><=
p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 l=
fo2'><![if !supportLists]><span style=3D'font-family:Symbol'><span style=3D=
'mso-list:Ignore'>=B7<span style=3D'font:7.0pt "Times New Roman"'> &nb=
sp; </span></span></span><![endif]>How =
many student workers Information Technology at your institution employs? <o=
:p></o:p></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span style=
=3D'font-size:20.0pt;color:red'>175+ (in computer labs) approx. 20 managed =
labs<o:p></o:p></span></p><p class=3DMsoListParagraph style=3D'text-indent:=
-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style=3D'font-fa=
mily:Symbol'><span style=3D'mso-list:Ignore'>=B7<span style=3D'font:7.0pt "=
Times New Roman"'> </span><=
/span></span><![endif]>What is the size of your school? <o:p></o:p></p><p c=
lass=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'font-size:20.0p=
t;color:red'>18K total student enrollment<o:p></o:p></span></p><p class=3DM=
soListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 lfo2'><![if =
!supportLists]><span style=3D'font-family:Symbol'><span style=3D'mso-list:I=
gnore'>=B7<span style=3D'font:7.0pt "Times New Roman"'> &n=
bsp; </span></span></span><![endif]>What incentives=
exist for your student workers in terms of promotions?<o:p></o:p></p><p cl=
ass=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'font-size:20.0pt=
;color:red'>Increases in rate of pay + promotions to leadership student pos=
itions (ie: head labbie, office coverage, trainer, etc…)=A0 We also h=
ave student co-op positions on campus and we use our student lab workers as=
testing grounds for the co-op positions.<o:p></o:p></span></p><p class=3DM=
soListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 lfo2'><![if =
!supportLists]><span style=3D'font-family:Symbol'><span style=3D'mso-list:I=
gnore'>=B7<span style=3D'font:7.0pt "Times New Roman"'> &n=
bsp; </span></span></span><![endif]>What is the sal=
ary structure for your student employees? <o:p></o:p></p><p class=3DMsoNorm=
al style=3D'margin-left:1.0in'><span style=3D'font-size:20.0pt;color:red'>S=
tudents start at minimum wage, they are evaluated at the end of each quarte=
r.=A0 We combine the score & length of service to obtain a numerical va=
lue.=A0 =A0If the student meets a minimum score they are available to be &#=
8220;considered” for an increase.=A0 Supervisor level “student =
positions” are available after 2 years of service.=A0 Typically a $1/=
hr. increase for students supervisor positions.<o:p></o:p></span></p><p cla=
ss=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 lfo2'>=
<![if !supportLists]><span style=3D'font-family:Symbol'><span style=3D'mso-=
list:Ignore'>=B7<span style=3D'font:7.0pt "Times New Roman"'> &n=
bsp; </span></span></span><![endif]>If there =
is a standard campus salary at your institution? If there is, what is it? <=
o:p></o:p></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span style=
=3D'font-size:20.0pt;color:red'>There are 5 different levels depending on t=
he positions.=A0 Each level has a high & low range.<o:p></o:p></span></=
p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </o:p></spa=
n></p><p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 l=
evel1 lfo2'><![if !supportLists]><span style=3D'font-family:Symbol'><span s=
tyle=3D'mso-list:Ignore'>=B7<span style=3D'font:7.0pt "Times New Roman"'>&n=
bsp; </span></span></span><![endi=
f]>What other benefits and perks do your students receive by working with y=
ou? <o:p></o:p></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span s=
tyle=3D'font-size:20.0pt;color:red'>Our students receive the joy of our sup=
ervision.<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1=
F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'colo=
r:#1F497D'>~djr<o:p></o:p></span></p><p class=3DMsoNormal><a href=3D"http:/=
/www.rit.edu/its/help/index.html#DSSComputerLabs">http://www.rit.edu/its/he=
lp/index.html#DSSComputerLabs</a><span style=3D'color:#1F497D'> <o:p></o:p>=
</span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </=
o:p></span></p><div><p class=3DMsoNormal><span style=3D'font-size:7.5pt;fon=
t-family:"Times New Roman","serif";color:black'>~~~~~~~~~~~~~~~~~~~~~~~~~~~=
~~~~~~~~~~~~~~~~~~~~~~~~~~<br>Daniel J. Rosica<br>Manager, Lab Services, En=
terprise Support / ITS<br>Rochester Institute of Technology<br>103 Lomb Mem=
orial Drive Rochester, New York 14623-5608<br></span><a href=3D"mailt=
o:djrdss@rit.edu" title=3D"mailto:djrdss@rit.edu"><span style=3D'font-size:=
7.5pt;font-family:"Times New Roman","serif";color:black'>djrdss@rit.edu</sp=
an></a><span style=3D'font-size:7.5pt;font-family:"Times New Roman","serif"=
;color:black'> T- 585/475-5801 C- 585/905-8754<br>NE=
W LOCATION: </span><span style=3D'font-size:7.5pt;font-family:Wingdings;col=
or:black'>=E0</span><span style=3D'font-size:7.5pt;font-family:"Times New R=
oman","serif";color:black'> </span><span style=3D'font-size:7.5pt;font-fami=
ly:"Times New Roman","serif";color:black'>Gannett Hall 7B-1241<br>~~~~~~~~~=
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<o:p></o:p></span></p></div><p =
class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </o:p></span></p=
><div><div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0p=
t 0in 0in 0in'><p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font=
-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'font-size:10.=
0pt;font-family:"Tahoma","sans-serif"'> owner-nyches@icsun.ithaca.edu [mail=
to:owner-nyches@icsun.ithaca.edu] <b>On Behalf Of </b>William Thieke<br><b>=
Sent:</b> Wednesday, June 22, 2011 3:39 PM<br><b>To:</b> AJCUEDUTECH@george=
town.edu; RESNET-L@listserv.nd.edu; nyches@icsun.ithaca.edu<br><b>Cc:</b> C=
arrie Carpenter<br><b>Subject:</b> Student Technology Staffing<o:p></o:p></=
span></p></div></div><p class=3DMsoNormal><o:p> </o:p></p><p class=3DM=
soNormal>Apologize in advance for any cross postings…..the following =
is sent on behalf of one of my staff who is looking for information from ot=
her institutions regarding IT student Staffing. Any information that =
you can provide us regarding your student programs would be greatly appreci=
ated…<o:p></o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p clas=
s=3DMsoNormal>Thanks in advance…<o:p></o:p></p><p class=3DMsoNormal>&=
nbsp;<o:p></o:p></p><div style=3D'border:none;border-bottom:solid windowtex=
t 1.5pt;padding:0in 0in 1.0pt 0in'><p class=3DMsoNormal>Bill Thieke <o:p></=
o:p></p></div><p class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNorma=
l>Hello, <o:p></o:p></p><p class=3DMsoNormal>I am trying to conduct an info=
rmal survey about students that work for Information Technology in higher e=
ducation institutions. We have been trying to restructure our program for a=
number of years. We have around 25 students that provide classroom support=
and staff the service desk serving faculty, staff, and students. Cur=
rently, our program provides almost no room for advancement; all students e=
nter at the same level (minimum wage) and stay at the same level throughout=
their time with us. We have the added barrier of not being able to pay our=
student workers at a higher rate than other work-study positions on campus=
. Essentially our students are required to perform more advanced task=
s and require significantly more training than most other positions on camp=
us but they make the same amount of money as the person checking ID cards a=
t the gym. We are trying to collect information from other institutions in =
order to build a proposal for restructuring our program and potentially pre=
senting our case to the student wage committee. <o:p></o:p></p><p class=3DM=
soNormal> <o:p></o:p></p><p class=3DMsoNormal>The information that we =
are interested in gathering would be:<o:p></o:p></p><p class=3DMsoListParag=
raph style=3D'text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLis=
ts]><span style=3D'font-family:Symbol'><span style=3D'mso-list:Ignore'>=B7<=
span style=3D'font:7.0pt "Times New Roman"'> &=
nbsp; </span></span></span><![endif]>How many student workers I=
nformation Technology at your institution employs? <o:p></o:p></p><p class=
=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 lfo2'><!=
[if !supportLists]><span style=3D'font-family:Symbol'><span style=3D'mso-li=
st:Ignore'>=B7<span style=3D'font:7.0pt "Times New Roman"'> &nbs=
p; </span></span></span><![endif]>What is the=
size of your school? <o:p></o:p></p><p class=3DMsoListParagraph style=3D't=
ext-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style=
=3D'font-family:Symbol'><span style=3D'mso-list:Ignore'>=B7<span style=3D'f=
ont:7.0pt "Times New Roman"'> &nbs=
p; </span></span></span><![endif]>What incentives exist for your student wo=
rkers in terms of promotions?<o:p></o:p></p><p class=3DMsoListParagraph sty=
le=3D'text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><spa=
n style=3D'font-family:Symbol'><span style=3D'mso-list:Ignore'>=B7<span sty=
le=3D'font:7.0pt "Times New Roman"'> &nb=
sp; </span></span></span><![endif]>What is the salary structure for y=
our student employees? <o:p></o:p></p><p class=3DMsoListParagraph style=3D'=
text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span styl=
e=3D'font-family:Symbol'><span style=3D'mso-list:Ignore'>=B7<span style=3D'=
font:7.0pt "Times New Roman"'> &nb=
sp; </span></span></span><![endif]>If there is a standard campus salary at =
your institution? If there is, what is it? <o:p></o:p></p><p class=3DMsoLis=
tParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supp=
ortLists]><span style=3D'font-family:Symbol'><span style=3D'mso-list:Ignore=
'>=B7<span style=3D'font:7.0pt "Times New Roman"'> &=
nbsp; </span></span></span><![endif]>What other benefits =
and perks do your students receive by working with you? <o:p></o:p></p><p c=
lass=3DMsoNormal>We would really appreciate any information that you are wi=
lling to provide us with. Our students have great potential, but they as we=
ll as we are left frustrated by our inability to provide them with continui=
ng incentives to grow as employees. A majority of our students do not major=
in technical areas so many of them will not continue in the technology fie=
ld. We feel as though we need to provide some incentive to keep them intere=
sted in working for us. <o:p></o:p></p><p class=3DMsoNormal>Thank you, <o:p=
></o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>C=
arrie Carpenter<br>Technology Support and Customer Service Consultant<o:p><=
/o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal><sp=
an style=3D'color:#1F497D'>*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*<br>Wil=
liam S. Thieke, Ph.D.<br>Director of Technology Support<br>Information Tech=
nology <br>Le Moyne College<br>1419 SaltSprings Rd.<br>Syracuse, NY 13214<b=
r>315-445-4599</span><o:p></o:p></p><p class=3DMsoNormal><span style=3D'col=
or:#1F497D'>315-445-4642 (FAX)<br><a href=3D"mailto:thiekews@lemoyne.edu" t=
arget=3D"_blank">thiekews@lemoyne.edu</a><br>*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-=
*-*-*-*-*-*</span><o:p></o:p></p><p class=3DMsoNormal> <o:p></o:p></p>=
</div></body></html>=
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