[26432] in resnet
Panel: Providing authorized Services
daemon@ATHENA.MIT.EDU (SHIH, WENDY)
Fri May 27 07:54:03 2011
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Message-ID: <CA045BD4.A4C4%wshih@kent.edu>
Date: Thu, 26 May 2011 19:34:44 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "SHIH, WENDY" <wshih@KENT.EDU>
To: RESNET-L@listserv.nd.edu
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Hi,
If you are coming to the conference, please do attend this interesting pr=
esentation to learn how to expand your services. Adam and I are hoping to=
find one more person for the panel discussion below. Please email me =
(wshih@kent.edu) by Friday at noon if you are interested in contributing to=
the discussion and also send me a revised description below and anything y=
ou would like us to know. Thanks, Wendy & Adam
Sunday - 11:50am
Running A Campus Authorized Service Center: Benefits and Challenges
Adam Bray (Yale University); Wendy Shih (Kent State University)
* Serving as an Authorized Service Center for companies such as Apple an=
d Dell has many benefits for your community: improved skills and knowledge =
for your staff to increase retention, more tailored support for your campu=
s community, possible financial gain, and even providing additional servic=
es such as data recovery, custom part-order & install, loaner computers, a=
nd more. But providing warranty support also comes with many challenges, s=
uch as additional training and facility requirements, increased staffing, f=
inancial accounting, and managing user and vendor expectations/relationship=
s. In this panel, we=92ll discuss our experiences in each university and p=
rovide tips and tricks that we=92ve learned at Kent State and Yale.
<http://resnetsymposium.org/resnet2011/presentation-schedule/#top>
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<html><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DWindows-1=
252"></head><body style=3D"word-wrap: break-word; -webkit-nbsp-mode: space;=
-webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 12p=
x; font-family: Times, sans-serif; "><div>Hi,</div><div><br></div><div>&nbs=
p;If you are coming to the conference, please do attend this interest=
ing presentation to learn how to expand your services. Adam and=
I are hoping to find one more person for the panel discussion below.=
Please email me (wshih@kent.edu) by Friday at noon if y=
ou are interested in contributing to the discussion and also send me a revi=
sed description below and anything you would like us to know. =
Thanks, Wendy & Adam</div><div><br></div><div><b><span class=3D=
"Apple-style-span" style=3D"font-weight: normal;"><br></span></b></div><div=
><div><b>Sunday - 11:50am</b></div><h4>Running A Campus Authorized Se=
rvice Center: Benefits and Challenges </h4><ul>
<p><em>Adam Bray (Yale University); Wendy Shih (Kent State University)</em>
</p><li>
Serving as an Authorized Service Center for companies such as Apple and=20
Dell has many benefits for your community: improved skills and knowledge
for your staff to increase retention, more tailored support for your=
campus community, possible financial gain, and even=20
providing additional services such as data recovery, custom part-order &=
; install, loaner computers,=20
and more. But providing warranty support also comes with many=20
challenges, such as additional training and facility requirements,=20
increased staffing, financial accounting, and managing user and vendor=20
expectations/relationships. In this panel, we=92ll discuss our experi=
ences in each university and provide tips and tricks that we=92ve learned a=
t Kent State and Yale. </li>
</ul>
<p style=3D"text-align: right;">
<a href=3D"http://resnetsymposium.org/resnet2011/presentation-schedule/#top=
"></a></p></div></body></html>
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